No returns on new, unopened equipment? That policy is completely backward. If I had known I…read morecouldn't return new equipment, I would never have stepped foot in this store. The website states: Each store manager has the authority to make the final decision for all returns (including whether a product is defective). The manager of this store couldn't even be bothered to get up from his chair. I plan to return to this location only when the big yellow "store closing" sign is hanging out front.

Great business it's like a smaller version of Hastings they have everything entertainment related!…read more Books, vinyl records, video games, movies, trading cards etc. I just bought a really nice lightsaber that was used....did I mention they buy in toys, collectibles and movies and games etc? Plus you can rent video games and movies!!! The employees are knowledgeable of all things nerdy!

*** edit from 1 to 4 stars I got a call from the store…read moremanager after leaving negative feedback. She apologized for her colleague and felt really bad about it. She wanted to make up for it and offered me a preowned game for up to $20. I went to the store, chose a game and everything worked out great. I felt like a valued customer. Thank you for turning a bad experience into a good one and trying to make up.

Sometimes you have to remind them that you already paid for a reserved game and your not paying…read moreagain. they don't really make an effort to help you look for something and don't call to see if they can get it somewhere else thats annoying