Bought carpeting for three areas of our home; upstairs, master bedroom and basement. The first…read moreinstallation date was pushed back because of a scheduling mistake. When the installer did show up, he only had enough carpet for the upstairs and master bedroom. This was a Tuesday. We were told the carpet missed the shipment and would be in on Thursday but no one was available to install it until the following Monday. Monday comes and the installer comes but does not have enough of the carpet so we have to wait another four days to get the last two stairs and landing installed. I voiced my frustration with the Wausau manager and told him that they were losing customers from all of this and he said quote "that really makes me want to bend over backwards for you when you're throwing that at me." Being a manager, I assumed he was being genuine but was quickly told by himself that he was being sarcastic. Very inappropriate customer service skills for management. Price was great. Installation was great. Management is terrible, so hopefully you don't need to speak with them. I did speak with corporate about this manager and they were extremely helpful. It just shouldn't have gotten that far.

DING DING DING!! WE FINALLY HAVE A WINNER! This is the place my husband and I decided on to buy and…read moreinstall our new flooring. They were actually NICE to us compared to the other flooring stores. LOL But yeah, they said they could get pretty much anything we wanted and if we found it cheaper somewhere else..they would beat it! Jason was the Sales guy that helped us and he actually went to Menards on his own time to find out exactly what we were looking for and the price! GO HERE!! They will treat you with respect!

I called with a special request from Wall to Wall and they were beyond helpful for what I needed…read more Great customer service-highly recommend!!! Go to Wall to Wall for flooring needs!

Wow, some people don't belong in sales. My husband and I went in here to look at flooring for our…read morekitchen, and It was a disapointing exp. There were 2 people working at the time. The sales guy was rude and never smiled once. I told him that I thought it was weird that the other flooring stores were closed on Sundays and after a long awkward silence he replied: "I'm not concerned with what the other stores do or don't do". WTF!?!?!?! I am a Marketing / Sales major so I like talking with people and I was making conversation..he acted like we were a waste of his time. Guess we will take our $,$$$ somewhere else. :O) Menards Here we COME!!!

Ok, so what is it with all the snotty attitudes at flooring stores around here? So, if you want to…read moreWASTE time go here....My husband and I soon noticed that there were NO PRICES on anything! It's almost like they charge different people different prices..We asked the Sales Lady how much something was per Sq. Ft. and she said in a snotty tone: "Well, I will have to call and find out". Turns out they have to 'call and find out' about all their prices. I told her that it is terribly inconvenient for the consumer and she said it wasn't. She said that prices change everyday on flooring. EVERYDAY? Hmmm.. Eek! Methinks not! And that's exactly what I think about doing business with them.

They have a quality product and excellent installation. However, the communication is very poor…read more I was told they would call and tell me when the floor would be installed, but never returned my call. Twice I had to go to their business just to get an answer. They told me the installer would be there on a certain day, but didn't communicate this with the installer. They should have told me their would be a delay due to the fact that the materials were on backorder. This experience was frustrating due to the lack of communication.

Wow. Just wow. Russell Zimmerman has serious issues and Imma pray for him…read more Last week, my husband and I stopped in to Nationwide based on a recommendation from our contractor. We already had flooring in mind and they had the exact style we wanted. The store is incredibly small so the 3 customers in the store working with salespeople made me feel like a sardine stuffed in an undersized tin can. Anywho...one of the salespeople found a moment and really that's all we needed her for since we knew exactly what we wanted. We showed her what it was and asked for a quick estimate based on the overall area of our kitchen (which is obviously an overshot based on cabinets and whatnot). She gave us the estimate and set up a time to come out and do exact measurement for a more accurate quote. Great. The gal showed up for the measurements, took them and was on her way in a timely manner. 5 days later we received the email with the estimate based upon her measurements. As I'm looking over the estimate I see that it's higher than the original "over-estimate" based on the total area. I also see her original note says the price is 6.50/sf and the new "official" estimate now has a price of 7.75/sf. Naturally I reply to the email questioning this information and asking for an explanation for the discrepancy. I wondered if I was dealing with inexperience, a con job or just a lack of communication. Wellllll...moments after sending my reply email, I get a call from Russ, who introduces himself as the owner. Great! I am about to get an intelligent explanation and gain some understanding! No. Not at all. Russ straight up just started demeaning me, asking me "How long have you professionally installed flooring?" What?! I immediately put him on speaker phone (since I couldn't finish a sentence) so my husband could hear this man. We stared at each other, eyes and mouths wide open. He literally went on and on, around and around, basically saying the same thing again and again and yet not explaining the discrepancy. Within 2 sentences of my call, I absolutely knew we would NEVER give our business to this company. He may be used to scamming innocent unknowing folks, but I am not one to take it without question lying down. No Sir. Not today or any day Russell Zimmerman. I have kept my personal opinions on Holly (the lady that helped us) out of this thus far, but from meeting her in the store I had doubts on her experience and I felt uneasy about her knowledge (or lack thereof). My husband and I both wondered after our initial meeting in the store if she had been drinking...seriously...she reeked of booze, but I was willing to shrug that off and told myself maybe she was chewing some weird gum that was causing the smell. But either way, she did not leave me feeling confident or sure of any part of the situation. I honestly wondered if she even knew how to measure. I guess my intuition was spot on and I should have moved on after 1st walking into that store. Anyways...I wish you luck should you choose to give these folks your hard-earned money. At the very least, check your numbers. All my best to all of you. God bless.

I have been to this store countless times to take samples home and find the right tile because I am…read moresuper indecisive, and every time I go there, they are very welcoming and very cool with customers taking samples home. We felt really good about doing business with them. Would highly recommend them!

Loved working with Kevin...very knowledgeable and very helpful. Would recommend him to…read moreanyone...His installer's are THE BEST!