Pat replaced an amazing woman, Dolores Webb, who had for years served my parents as a kind, caring, trustworthy, responsible, and proactive insurance agent. And Pat White has so far been the complete opposite. What you don't see in his description above it that he is also involved with financial services. We had to demand that his lackeys stopped calling us for financial services, stop sending us paper work on State Farm credit card information, stop calling and telling us we needed to come in and have a meeting (which is just a sales pitch for his financial services) and at this time we are researching other Insurance companies in our area.
I remember going in a while ago because something was odd on our statement. The office seemed out of sorts and I was extremely frustrated and Pat strolled by me and with a smug look asked me if the problem had to do with my premium increasing? As if he had waves of people flooding his office for the same reason.
I also had an instance with a possible claim and spoke directly with Pat about it and instead of doing the miniscule amount of research to find out if it actually was possible to claim on this particular problem he automatically forwarded my call to the claims department. I had to go through the whole ordeal of filing, talking to claims people, waiting for weeks, calling back, etc. just to be told I wasn't covered. It would have taken Pat 2 minutes to look it up.
We are unsatisfied with our service.
I truly miss Dolores Webb and am sorry she decided to retire. The community lost an amazing insurance agent and a great public servant. read more
