Impressive organization and efficiency, only if all other government offices can be like this one.
For passport renewal, if you qualify for the "simplified" process and can type / fill out the application form in advance, you can literally walk in and out of there in a few minutes. First you are directed to the Courtesy Desk, the staff go over your pre-filled form and existing passport, if all checks out you are given a number and sent back to the waiting area. The waiting time obviously depend on how many people are applying on the day, but the line for those with pre-filled forms moves much faster; you go up when it's your turn, answer the questions if there is any, pay the fee and you are done and out. read more