My husband and I got our passports done. We went on separate days and both enjoyed the conversation…read morein office! The process was super quick & easy as he does everything for you and is very efficient! I highly recommend!!!!

Had to get picture retaken at library because the arrogant guy didn't center it properly and they…read morewouldn't accept it. Called and he said he would refund the cost of the useless photo. They never refunded my money. I look forward to the arrogant response, this guy thinks his ..... doesn't stink.

David helped me out a lot to get my Passport so I can further my Trucking career to drive loads to…read moreCanada and the U.S, I had no clue where to start and he was patient with me every bit of the way and told me what to do & where to go step by step I greatly appreciate it, I will definitely recommend anyone in need of a Passport to go to David.

Excellent service! They make the seemingly impossible happen almost overnight. They definitely are…read moreworth the expense with their intimate knowledge of the system and how to navigate it as painlessly as possible.

I have received prompt, effective and knowledgeable service from Sunny and his team at AA Passport…read moresince 2007. Once again this month January 2026 he came through aiding me in an expedited visa. I can not recommend them enough.

Amazing service! They helped me determine next steps for a passport application that had been put…read moreon hold for my son. She reviewed the documentation received, made the emergency appointment, and told me where to go to get a copy of his birth certificate. I wish we would have started here! Highly recommend! Thank you!

Great place and very convenient. Staff is always friendly. They notarize and can take passport…read morephotos.

Their hours show they open at 10AM but it's currently 10:14AM on Saturday, August 3rd and they…read morestill aren't open. We went elsewhere.

The owners are awesome!! They really make the efforts to help, go above and beyond! I appreciate…read morethem!

Sunshine travel is not our typical travel agency but going to China is not a typical place to…read moretravel. I am giving them a 5 because I didn't have to go to Houston to get a visa for China and it saved me time. You need to schedule about a month out from travel to be safe. It came quickly and they called to let me know. - it worked for me so I am putting them on the map

David was a pleasure to work with in expediting our passports for an upcoming trip. He speaks so…read morenicely on the phone and then when i met him in person, he made it seem like we were old friends. Our passports came in a very timely manner. Thank you, David, for your expertise and help!

david went above and beyond to help me get my passport on time! stress free, quick and easy!read more

I have known Cathy & Universal Passports & Visas for over 30 years. They have always been…read moreextremely helpful and knowledgeable. I highly recommend them. Laura M

Universal Passports and Visas…read more One of the best things I did when I was preparing for my trip to Ghana Africa. It was called up Cathy at Universal Passports and Visas. She was a game changer. She gave me the information I needed and took care of getting me my entry Visa paperwork to enter into Ghana. She is worth every dollar that I paid for her services. If I have any needs in the future, she is to go to person for passport document and Visa needs. Thank you!! For you help make my trip truly memorable

Great experience at APV studios! I made the drive out here from East Dallas and it was well worth…read moreit. I needed photos done to renew my Canadian passport and the business owner was well versed in the photo requirements. He managed to make the process enjoyable while remaining efficient!

It started from the incredible energy over the phone - I could tell the owner (Superman) is super…read morefunny. I went a few minutes later for a passport and he greeted me with smiles. He has the professional setup for proper lighting and a real camera. He was so kind and genuine. Very easy to talk to and you can tell just loved what he does. While he printed and cut my photos - we shared great conversation and laughs. I highly recommend his work and company!

Passport world was amazing from the first phone call until I received my new passport. I was very…read moreanxious with my trip so close but they made me feel very secure that I would have my passport in 5 days. They nailed it, exactly 5 days after I applied I received my passport. Honestly they saved my whole trip. I highly recommend this company if you need a passport in a hurry.

I am appalled at the cancellation fee charged by Passport World! I scheduled an appointment for…read moreWednesday, March 23 at 11:15 am. Within 1.5 hours of scheduling I realized I had a conflict. I tried cancelling online, which did not work. So, I called the office to cancel. The person I spoke with was very nice but didn't see why the system wasn't working. So, she manually cancelled my appointment, then informed me that I would be charged 50 percent of the 492.00 fee paid, to cancel. This amounted to 246.00! Twenty dollars of that was for a passport photo that had not been taken!!! I'm contacting the better business bureau to file a complaint. I believe that such high cancellations fees are exorbitant and should be stated prior to an individual setting an appointment. These are poor business practices! Response from the owner Hi Sheilah, our cancellation fees are stated on our appointment system during booking. When you schedule an appointment the system requires you to accept them. Without accepting them you cannot make a booking. There's also a hyperlinked bolder section that you can click on that shows you our cancellation policy. Unfortunately there will always be that customer that schedules an appointment, refused to read, and then acts completely surprised and appalled. As an additional note, we are not governed by BBB, they are simply an advocate to ask for a response on customers who complain. An explanation was given to you on the phone and now via a Google review that you so kindly decided to leave. We are a private company, and therefore we have all right to ask and enforce cancellation fees that we see fit. Whether you approve of them or not they are in place for a reason. We strongly recommend you read your cancellation policies in the future when booking an appointment, especially if your not even certain if you want one. And we do want to also clarify the reason for your cancellation, it was not scheduling conflicts. You specifically said it was due to cost and because you decided to apply on your own through the post office. Our calls are recorded, Good luck applying through snail mail! Thanks. RESPONSE TO PASSPORT WORLD'S REPLY I see not only does PassportWorld overcharge for cancellations, but there is a lack of integrity!!! Never once did I mention to anyone that I was going through USPS to process my passport renewal!!! That's a FLAT OUT LIE!!! I don't care that you are a privately-pwned business, not governed by the Better Business Bureau. I just want it to be on record that you operate under deceptive business practices. And for your information, I did read your cancellation policy and there is no mention that you charge a 50 percent cancellation fee!!! So, perhaps you need to review your policy information!!!