August 2025, I obtained a better insurance policy with a different provider. I notified this agency…read morewell in advance that I did not want to renew my policy, which was set to renew in September. The agent told me they could not cancel my policy unless I provided a copy of my new insurance policy so they could "review my coverage." I made it very clear that I did not want or need them to review my coverage, and since providing a new policy is not required by law, I declined. Despite clearly notifying them of my intent not to renew, my policy was renewed anyway. About a month later, I received a bill for the renewed policy. I contacted the agent again, and after a long and argumentative conversation, I provided a copy of my new policy even though I should not have had to. Two months later, I received another bill for the same policy, this time threatening to send me to collections for nonpayment of a policy I repeatedly told them to cancel. I contacted them again, re-sent proof of my active policy by email, and was told it would be handled. Two weeks after that, I received yet another bill. This agency failed to act on clear cancellation instructions, repeatedly billed me for a policy I did not authorize, and escalated the situation by threatening collections. This is the worst experience I have ever had with any business. I would strongly caution anyone considering using this agency.

One stop shop. They make it easy to find the best price and work with various insurance companies…read morein order to do that. Randy and Deanna treat you like their only customer and take excellent care of you. Highly recommended.

A+++ CUSTOMER SERVICE!!…read more I highly recommend this State Farm Insurance Agency with Sherye Sims, and all the wonderful help Cyndy provided to help me with my policies. I had a policy in MD for many years with them, and then recently moved to FL. They helped me transition my insurance policy to FL, but I had troubles with the MD MVA to transfer my license plate/title/registration. As a result, the MD MVA decided to fine me for an insurance violation for a lapse in MD insurance coverage. I immediately called, and Cyndi helped me get a policy backdated. However there was a gap in coverage for about 30 days. When I got to the MVA, they verified all the paperwork and even waived insurance violation fee. Cyndy and Sherye helped me resolve a complicated and messy situation between the MVA of MD and DMV of FL, and I'm so grateful for their support and great attention to detail.

I worked with Cyndy Jermain from Sheryl Sims State Farm Agency. I was in the process of changing…read moreover ALL of my insurance products - which included my primary home that has a swimming pool, a rental unit I own, an umbrella policy, a boat, four vehicles, and personal property policy for jewelry and computers. Cyndy took her time to answer all my questions and numerous phone calls to explain each policy in detail and the the coverage I was requiring. Cyndy is a great insurance agent but even more a great person who - like most of us - has a family and insurance needs of her own. So Cyndy was able to give real world advise and never tried to upsale or over insure my life - giving me the right coverage for the right products, at affordable rates that beat out all the quotes I received. Dealing with purchasing insurance is never one of those things that most people "like" to do. However Cyndy Jermain made the experience so much easier with her way of explaining things and was truly available to answer those questions that hit you long after your call has ended. I highly recommend working with Cyndy Jermain and State Farm insurance. Cyndy Jermain works in the Sherye Sims State Farm Agency office and will help you find the right product with the right coverage!! It will help you sleep better night knowing the "what if's" are fully covered should a "what if" ever happen. Cyndy also helped my college age son with his first renters insurance policy and made sure his new computer for school was insurances properly. Her policy was more than 1/2 LESS than what other companies charged for the same coverage. My sons insurance with State Farm ended up being a lot less money and more coverage. Thank you so much Cyndy Jermain!!!