The tech came out and gave me a full explanation of the quote, he didn't push to sell me more than…read morewhat I needed, and that was awesome, I had 2 other companies come out and give me an estimate and, he was the only one not pushing to sell me more than what I ask for, he gave me options and explain every single one but was not pushing for me to buy what I didn't want, for that reason as soon as I can have the money to change out the complete door and assembly they will be the ones I contact for my next service.

From the owner: We offer free service calls seven days a week, providing same-day service throughout the Houston…read moreMetro area--including Sugar Land, Pasadena, Cypress, Katy, and Humble. All of our technicians are company employees who are fully insured and bonded, ensuring dependable, professional service at every visit. We cover all aspects of garage door repair, service, and installation, from fixing doors off track and loose cables to spring replacement, opener repair, new door installation, and regular maintenance or tune-ups. Our team only recommends the services you truly need and is always available to answer your questions. With same-day local service available every day and emergency service at no additional charge for nights or weekends, your convenience is our priority. All labor, parts, and installations come with a full warranty, and lifetime warranty parts are also available.

I definitely recommend Veteran Garage Door to anyone needing repair! They were fast, the tech was…read morecourteous, knowledgeable and made the repairs in about 45 minutes! They were also fairly priced!

I tried to schedule service with Veteran Garage Door Repair via Yelp over the weekend and was given…read morea specific arrival window time through what appeared to be their normal scheduling process. It was not clear that I was interacting with an AI/automated system. Here's the message, which sounds quite convincing: "I've got you down for today with a preferred 10-12 PM arrival window... That window is a preferred slot, and someone from our team will be reaching out shortly to confirm the exact arrival time." When I heard nothing back and later called the company directly to confirm, they told me there was no appointment for me in their system--and that the time I had been given was never actually available. So, on the plus side, their AI appears to have excellent imagination. Unfortunately, imagination is not ideal in a scheduling system. This caused me to lose time finding a company that actually had availability. Still, if an automated system is going to schedule customers, it should probably be clearly identified, connected to the company's actual calendar, and limited to appointment times that exist in this dimension. I can't comment on the quality of their garage door repair work because I never made it that far.

Amazing service! On time and accurate service from a friendly, good looking veteran! Highly…read morerecommend!

Great service! Pricing was manageable. Answered questions clearly and knew what he was doing.read more

Had a broken spring and the door would not open. Called Southwest and spoke with Deb who knows her…read morestuff! The service tech came out the next day as promised, got the door open and ordered a new spring. Came back 2 days later and installed the new one. Service I would rate as excellent. Cost was about what I expected - $500.00 for the new spring and installation. Would I use this company again? Yes

Deb was super helpful. Braxton came on time and quickly identified the problem and repaired. Very…read morehappy with the service received.

My husband is a former truck driver who actually drove into the garage door ‍ After our meet and…read moregreet with Austin, it was his friendliness, grounded, non-salesy/non-rushing type attitude that won me over, and I didn't care about price. I wanted real. As a Realtor, I'm careful about who I refer to my clients, and I would confidently recommend Pro Garage & Gates. Austin is professional, responsive, honest, grounded/down to earth, and the quality of work speaks for itself. He made the process smooth from start to finish and communicated clearly throughout. It's hard to find people who are both skilled and dependable, and he definitely is. As a final note, his price was fair and more affordable than the other quotes, as well as an improved customer service experience than the other companies bidding for the job. Thanks Austin!!

Austin reached out to me by text and by phone. He explained the process in plain language. Austin…read moreexplained the pricing. He gave me an verbal estimate as well as a copy of the estimate in writing. Pat, the technician was very friendly and knowledgeable. He finished the work quickly. I strongly recommend this company.

I reached out in crisis with this stupid garage door again (the cables now) and Non Stop showed up…read morein 90 minutes of my 911 after hours call. It really is 24-7 availability and while he did not run the other company completely into the ground, he did replace the cables and properly!! Tightened all these things. The door opens and closes SO SMOOTHLY now!! No shaking and no rattling and barely any noise. I will never ever use any other company on my garage door and will recommend Non Stop Garage Doors to everyone. And even though they could have charged me way too much for being over a barrel they did not and were fair in pricing and he is funny and willing to educate you about the service performed. Great value and saved the day!

Nick was the first to respond to me when I posted this project on Yelp. He was able to come out…read morewithin 45 minutes for an assessment and had it fixed within the same day. Our garage door is even better than before now! He was able to recognize what was wrong and improve the support so it's much smoother. He even installed two new drums for us at no extra charge! He was incredibly communicable through the whole process.

They were prompt, but in my opinion, they were excessively expensive. The garage door opener at a…read morerental unit that I own quit working. Their diagnosis was that the garage door opener was old (yes it was approximately 21 years old) and tired. Tired? They recommended replacement. They installed a new Chamberlain 3/4 hp garage door opener for $1,138.50 which included a "service fee" of $38.50 which I assume was for inspecting the door and lubricating it, which it needed. They did not break out the cost of the opener and labor so here is my analysis using Lowe's for a comparison. Lowe's has two Chamberlain 3/4 hp openers. The lesser valued one is $279.00. The higher priced one is $319.00. Both have battery backup for opening when the electricity goes out. Lowe's will install for $139.00 per their ad, so highest price for the Lowe's Opener is $319.00 plus $26.32 sales tax plus Lowe's installation cost $139.00 labor being a total of $484.32 if installed by Lowe's. The installer contacted me at 10:03 AM, being the start of the job I assume. I do not know what the inspection and lube job cost as the invoice is not itemized but they installed, inspected, and lubricated the garage door opener by not later than 12:14 PM being the time stamp on "Garage Door Service & Repair('s)" email conveying the invoice to me, being a total of 2 hours and 11 minutes per telephone and email records. That is approximately $299.63 an hour. I note that the identification headers recorded on my telephone list "Garage Doors & Gates", "Garage Door Service and Repair", Yelp lists "Accent Garage Doors", and the Invoice lists Garage Door Service & Repair". So I suppose the Vendor was "Garage Door Service and Repair". So is this one business operating under several names? Comparative estimates I obtained by telephone after the fact for the job were between $600.00 (Lowe's $484.32 online) and $1,200.00 so they were at the top of the upper range. That said, I would go with Lowe's deal next time and likely save between $400.00 and $600.00.

Check LOTS of places before going with them! My experience with "Accent Garage" wasn't pleasant…read morethis past year. Mitch (who I spoke to) was attitudinal, and tried to force us to pick a time that was convenient for him. He also wasn't quick to respond. He picked up the phone around 9:30 am, listened to what I had to say, and then told me to call the number back and leave a message, and that he'd call back once he got to the office. He did not call back until over 24-hours later. I found him to be rude, curt, easily aggravated, and unprofessional!

Jason is very personable makes sure the job is done right. He also will not overcharge for his…read morework. I'm not saying he is inexpensive, but he also is not expensive.

I'd had both garage doors replaced about 3 years ago. Last week, one of the doors caught a loop of…read moreit's own cable and self-destructed. I called JT, and Steve came the next morning. He spent much of the morning pounding it back to shape, and added reinforcements. It looks fine now, though still creaky on opening. I'd expected that JT would take some responsibility, since Jason had done the installation. Nope. Steve attributed it to my garage "sinking", though there is otherwise zero evidence of this, no cracks in the foundation, and my house has been stable since about 1982. I was charged $270 for the work. My last garage doors lasted over 20 years without problems. Overall, JT seems to do basically competent work, but doesn't take ownership of downstream problems which they are responsible for. Based upon this experience I am lowering my rating to 3 stars, and I am feeling that is probably generous.

We called this guy because his number was on the sticker on the garage door opener. He didn't refer…read moreus to someone else, even though he is WAY on the other side of town (I didn't know this until now). He replaced our rails and everything was fine for a couple of months. Then the garage door wouldn't close in the middle of the afternoon. This happened over and over again, around 2pm or 3pm, but never any other time. I asked him to come out and look at it in the afternoon. He called and said he was coming earlier and made me feel like an idiot for suggesting that he wait until the afternoon, when it happens. When he came, he tested a couple of things, charged me $85 and left with the garage door still not working in the afternoons. When my husband told him to come out in the afternoon to look at it, he said, "There's no way I'm coming out there at that time." Don't bother with this guy. He's annoying on a good day when your door is easy to fix. But if things are going well, he'll blame it on something else and then charge you for it.

Travis saved us! We had made arrangements a week in advance with a different company to install a…read morenew opener on a taller than average door, and they cancelled the morning they were scheduled. I had already taken the day off work, and the new opener was a birthday present for my Husband. I called Travis to get a quote and start the process all over again. Travis was able to give me a quote using pictures I text him, locate a longer rail, longer ladder, and have the opener installed within 5 hours of my initial call!!! He was super nice about the whole thing and did a great job! We are very appreciative to Travis for his superior customer service and technical skills.