The only reason I even gave them one star is because the dishes, linens, silverware, and glassware are all of a nice quality and threy have a good selection to choose from. But they are HORRIBLE to their customers. Because they have a monopoly in Winston-Salem, they think they can add all sorts of additonal charges to their fees. They charged $588 "labor fee" PLUS an additional $200 "delivery fee" PLUS damages fees you never get back (even if the rentals are returned unbroken). That was for an event with around 100 place settings needed. The caterers were the ones who actually did the bulk of the "labor" at the venue- not the Party Reflections crew, yet Party Relfetions charged that huge labor fee. Michelle was terrible to work with. She charged a $294 "late fee" when we had submitted an order 6 weeks early but she neglected to process it for 4 weeks and only then said some of the dishes were unavailable. Interestingly, we also worked with the Party Reflections in Greensboro for an associated event and they did not charge any of those additional fees. That order was placed 10 days before the event. They did not charge "labor", "delivery" (to same venue) or "late fee". The rental items themselves were priced comparably between the two companies, so we could tell that the Greensboro location had not "absorbed" those fees anywhere else in the invoice. It was clear that the Winston-Salem Party Reflections and Michelle are taking advantage of their customers. I do NOT recommend them. read more

The folks are Hauser have been providing my family with our party rental needs for well over a decade! They are always super friendly, professional, and helpful! We can always count on them to have what we need and provide us excellent service. I just hosted the first big gathering at my home for my son's birthday party and everything looked great!! Can't wait until the next party so we can rent through them again! Keep up the great work guys. read more

Is it weird I like a rental place? No, I'm a planner!! LOL! :) I've used Hauser Rental about four times since I moved to Winston in February and I've got to say I am really digging this place. We normally get 6 foot tables and their lawn chairs for parties at my house and they are extremely sturdy, very reliable & in pretty good condition. Now, you have to put a table cover on it, plastic or cloth whatever but hey you can't beat it for like 8 bucks a table. Also, their rental policy is awesome. If you rent on Saturday, you can return them back on Monday!! You don't even have to pay extra so you literally get the weekend for the price of one day! I've also called them last minute, like 3 hours before an event, and they have ALWAYS come through. This place is definitely clutch. It's nice to have someone care. They are extremely nice and courteous when picking up and returning that it makes you want to use them again. The only bad thing about this place is when doing events their linens are to be desired. I would say they have a "fair" amount but it's not blowing me away. Still, they are a bargain for what you are getting and they are nice! When it comes to renting furniture that's EXTREMELY important! :) read more

I'm only giving two stars because the people who work for them work HARD and there are some excellent employees. But talk about the right hand not talking to the left--this is more like the sphincter not talking to the bladder--and what a mess that makes. Hauser Rental apparently has two divisions--the tent and the rental supply--and they might as well be on different continents speaking different languages and competing against each other. In fact, it is possible that the tent division was created to make Hauser look bad, fail and even get one star ratings. Our experience was confusing, frustrating and almost unreal. The people in these two divisions simply don't talk to each other, coordinate or seem to care if they get it right--so the number of mistakes was almost incalculable. Worse was the attitude, the dishonesty / coverup and lack of caring. In defense, they have adequate supplies for events. They will deliver and pick up sometime within a several day time frame of what you want and as mentioned above, they have some truly exceptional people. The folks who dropped off and retrieved our rentals were excellent, worked hard, and Hauser is fortunate to have them. Our biggest surprise was the complete lack of coordination, communication and careful thoughtfulness between the two divisions--are they run by the Hatfields and McCoys? It was like the tent division didn't give a Flying F--- and the rental division was just an innocent bystander that didn't want to get involved. So, renter, beware. You might want to try a competitor. read more