Unfortunately, I did not have a positive experience with Party Reflections. And let me start this by saying, I was in the Food & Beverage industry for over 15 years, which included catering large parties. I have since been in the Automotive field and Customer Satisfaction is our number one goal.
My friend and I rented a linen and a runner for a birthday luncheon we were hosting at my home. My friend gave the dimensions of my dining room table in order to get the correct size linen. She also ordered a runner based on photos online. The night before the party we opened up the linen and it was gigantic. Almost two times the size of my dining table. The runner was nice but the color was not as vibrant as what it appeared to be online. Thus, we could not use that either. Fortunately, a half hour before William Sonoma closed, we were able to purchase a lovely tablecloth that fit my table perfectly. Otherwise, I'm not sure what we would have done.
My friend contacted the sales associate the following day to explain what happened and request a full refund for the items we could not use, and that resulted in almost two weeks of back and forth as well as escalating to someone higher up within the company.
The final result? A credit of $49 for a table linen that NEVER should have been rented to us. They are not refunding for the runner.
The woman I have been speaking with directly, Amy, keeps referring to their "best practices". If these are Party Reflections "best practices", they need new leadership.
In addition, they charged a $12.40 damage waiver, $15.50 labor (for cutting the runner??), and a $4.22 credit card processing fee. WOW! And of course none of that is refunded.
I will never do business or recommend Party Reflections to anyone. read more