One star for the 1 amazing employee that actually cared to help me out.
I came in looking for 2 specific colors for a birthday party. Ended up grabbing something to price check, and then was heading out.
I had my toddler with me, we drove soully to visit this store and check colors. We did not go anywhere but THIS store.
My toddler had my keys, and when I went to leave, they were missing. I went to the front, and the cashier said, "you obviously did not have them here, when you came in."
I gave them to my daughter, when I put her in the cart, and it was not a quite interaction. I remember specifically my daughter was trying to eat them, another vocal interaction, and like I said, I drove here, and walked into this store only. Yes, I explained this to the cashier. Who then stopped responding to me, just ignored me like I poofed out of existence.
And THEN made a remark to the other cashier when I walked away. Very snarky, "she wasn't buying anything, anyway."
I calmly explained the situation and my proof of having them in the store. Never once did I shout or scream. Just calmly, but shakily. It was like I was insignificant, a very bizarre way to reply to a person asking for help finding CAR KEYS.
After walked away, I then frantically rushed down the aisles, and asked all 6 people in the store if they found my keys. Eventually, after 10 full minutes of searching, I bothered a worker on a tall ladder, I was avoiding having to interrupt. I was near tears, as my key fob costs $500 to replace, not including the rest of my keys, on the ring.
With the added bonus of irrational panic that was someone may take them to the lot and rob my car, or take my whole car on a ride.
This wonderful worker, calmed me down, told me that it would be okay, and rushed off to ask everyone again. This time 1 of them said that they did have them, and planned to give them to a cashier when they were done shopping.
Why this customer didn't tell me the did when I asked them, originally, I'll never understand.
The worker found me looking on the shelves, down another isle, and handed me my keys. I thanked them profusely, and they apologized for their coworkers, and told me to have a better rest of my day.
I was so frazzled by the end of this I rushed out. I wish I got all of their names. I unfortunately was too upset, angry and frankly embarrassed to stick around longer.
This solidified the last time I would be back, and ended up going elsewhere for the colors I wanted. They were less expensive, too.
To the two girls manning the cash registers, I obviously did have my keys, and you obviously have 0 care in the world for your fellow man.
I hope you never need any sort of miniscule help, and have someone treat yourself like you did me.
To the worker that did take the few minutes to help me out, and even asked everyone again, thank you a million times over.
Lastly, this was 9/10 months ago, and I've been debating leaving a review here, this whole time. I still haven't returned, and plan on keeping that statement true. read more
