I know times are hard, but I really feel for your organization when you have to hire worthless POS managers like Ty!
My wife and son came into this location today to buy something for a friend. When they were checking out apparently my son threw something on the counter last minute so the manager decided to cancel the transaction.
The problem is, my wife already saw the word "approved" pop on the credit card machine. She instantly checked her Chase banking app to see if she was charged for the items. (Which she had been)
The manager was combative and argued with my wife in front of other customers, telling her that she was NEVER charged. This is as my wife is showing her the charge on the banking app.
If Ty was remotely intelligent she would've told my wife that a charge may come out instantaneously, but the credit for that item sometimes takes a day or two. Instead, she decided to act like an idiot an argue with customer.
Luckily you have a decent employee there named Bailey who called my wife to explain what could've possibly happened. Bailey should actually be the manager.
Ty should not be allowed to stock items in that store let alone manage your inventory or personnel. read more
