To whom it may concern, after 5 years of being a good customer, I will be leaving Bank Austria, I…read moream very disappointed with the service I have received, have had multiple problems with the bank, and I have always given another chance, but now is enough. I have always done my part as customer, but I dont feel I can trust the bank any longer. I dont believe the bank is able to 1) securely store my money, 2) make it accessible to me when I need it, 3) or move it as needed.
Several examples:
1) 10,000€ randomly disappeared from my account. After contacting the bank, I was told there was an "error" on the side of the bank and they replaced the money several weeks later. This is UNACCEPTABLE, how can I trust that the money is there when I need it.
2) I was travelling in Asia a year ago over new years time, and the bank without any warning, shutdown the ability to withdraw money from an ATM for 3 days, I was left with no chance to get cash, luckily I was with my girlfriend and she was able to get cash. But I travel often alone, and it is UNACCEPTABLE that without warning I cannot get cash from my bank account when I need it. If your travelling in remote places where only cash is taken, how am I suppose to get basic supplies, food, shelter.
3) I recently tried to transfer 15,000€ to my bank account in the US. I needed it done urgently, paying additional money to expedite. The money never showed up in my US bank account, after calling around, I have to go back to the bank in person to find out it was stuck in London saying they needed passport and address, all items which I gave at the bank in person. I never received a message. The bank colleague is now saying he is waiting for feedback from Vienna and London, the process does not seem to work. The money was supposed to be back in my bank account already Tuesday, now 3 days later it is still not in my bank account. In total the money has been out of my account for 2 weeks, this is UNACCEPTABLE.
I was told I should talk to my "kunden beratung" etc., I dont care who is my kunden beratung, I am a customer of the bank and expect service from anyone to resolve issues IMMEDIATELY when there is a failure!
Reason 1 is already enough to quit, in short, 3 failures I will definitely not accept. I will NOT recommend Bank Austria to anyone, I am changing next week because the above 3 issues should be basic requirements of a bank, I never experienced this problem anywhere else with banks and I have had multiple in the US, Germany, Denmark, etc.
You need to work on your processes to make stuff work seamlessly, you should have NO failures by managing people's money. Get your act together!
