I purchased a pre-owned car in December which only had one key and was guaranteed as part of my purchase agreement that I would be given a second key; however, it was not ready when I picked up my car. I was told that this was because the holiday season had been very busy and they hadn't had anyone in service to do this between Christmas and New Year's, but that someone would be in touch and would come to me to program a second key; I am about an hour and a half's drive from this dealership, which they knew at this time. Nobody ever got in touch. I have spent the past four months reaching out again and again, first to my sales associate, then to his manager, and now to the GM. Every time I am either ignored, ghosted, or given the runaround. I have spoken to my local Ford dealership, and it would cost me close to $750 to get a new key programmed myself. Parkway Ford refuses to either send someone to do this, as promised, or to refund me the cost or having this done myself. I do NOT recommend purchasing from this dealership. read more

If I could put zero stars I would. I don't write many negative reviews but trust me and DO NOT buy anything from Parkway Ford. My wife and I bought an SUV for my daughter in April. We were told there were two keys by the sales rep Omar. After weeks of being told the second key was "in transit" from another dealership we were promised a second key. After some back and forth Omar stopped responding to my wife. We called the dealership and both Omar and the manager refused to call us back. I attended in person and the manager again refused to see me. The customer service rep apologized and told me the key would be ready next day or early the next week. After no call I attended and was told that I would need to make an appointment to have a key made and it would only take an hour. Needless to say Im already two and a half hours in and am still waiting for the key! It's the end of July. Do yourself a favour and buy a car somewhere else. These people lie and aren't even good at it. The goal is to frustrate you until you give up and they save $150 making you a new key. Absolutely the WORST customer service I've ever experienced. read more

THE ABSOLUTE WORST EXPERIENCE IN MY LIFE!!! We drove for 2.5 hours each way to this "car dealership" only to return with no car. Imagine, getting insurance prepared, plates, and cash to only realize that a "car dealership" didn't FEEL like selling you a car? Oh yes that's right. We got completely screwed. So here's a background about this place. You walk in listening to RAP MUSIC in the background, yes RAP MUSIC (RIDIN' DIRTY!) and you get a bunch of fake smiles and fake laughs from these fake people surrounding you. Of course none aimed at us for some reason. Strange, because we were the only ones who can afford to buy any car in CASH and not lease or finance. Discrimination? Perhaps. Ignorance for cash deals, maybe? More like they stood to make only a few dollars with a cash deal rather than making an extra perfect per month on a lease/finance everyone gets. Ahhhhh yes, that's it. Or is it... We got in the truck, drove it around the parking lot. Simple truck worth 10k. Realized there were a few things wrong. For some reason our salesperson (NIK) ---COMPLETELY USELESS---decided to LIE and say that he had no idea about anything about the truck. We agreed that it was ok and since we had everything prepared we decided to go ahead and make an offer. We offered almost close to asking and he came out smiling saying that the offer was approved! Wonderful! Well no, not wonderful. When he proceeded to ask about plates and insurance I said it's all done. He asked for an email of insurance. I sent it over. HE THEN COMES OUT TO SAY WE CAN'T HAVE THE TRUCK BECAUSE IT'S IN THEIR NAME AND THEY HAVE TO CHANGE IT TO OURS...... I never heard of this! Usually you buy a vehicle and once you pay you simply get the permit and get the safety done if it hasn't been already then pay taxes and the car is yours!! I don't know what scam is going on at this place but it's one of the most uncomfortable and horrible places I've ever been in my life and these idiots wasted 5 hours of our valuable time. These guys have no idea I personally have over $130K in my bank account and if I feel I can buy a Maserati in cash..... losers. Anyhow we have just purchased a GORGEOUS truck from a FANTASTIC dealer (AUTONOVA) in QUEBEC who had no problem completing the whole order via transfer and shipping the truck over to us. No, we don't do monthly payments. Been there done that. Ever since I bought my H3 20 odd years ago for 34K CASH my investment has paved the way for a very easy life paying for cars and insurance each year in cash. I hope you all get shut down honestly. I also hope that anyone who needs a car go ANYWHERE else because these guys are strange, fake, and rude. And Nik, I'm sorry that you're an old man stuck inside that pathetic office all day and everyone else same to you. You should have retired a long time ago! You've lived a fake life! So you know, I don't have to work. Enjoy!!! read more

We are from out of town and while in Waterloo my Ford truck failed to start. We had the truck towed to Parkway Ford and they called us to say it needed a battery and starter. The cost would be $1300. We called our local Ford dealership and we're told the cost would be $746. We paid to have the truck towed again to our independent mechanic and he replaced the battery and starter for $450. Customers should be aware that the service department at this dealership is dishonest and will try to take advantage of you when they think you are stuck. Terrible. read more

Took my vehicle in for service today and was pleased by parkways service. A pleasant greeting along with fast service exceeded my expectations as a customer! 5/5 read more

This is the worst place I have ever been for service. I bought a brand new 2010 ford fusion in march of 2010. The sales and finance people were all very nice, the owner/manager of the dealership did try and convince me that the $400 fee for the GLOBALi security engraving was mandatory because "they had a contract with the GLOBALi". Luckily I phoned other dealerships and was told that if I was buying a car off the lot that was already etched, I would then have to pay the fee, but because I was getting from the factory if I don't want it etched I don't have to pay for it. The service area is where I have a real problem. They have their own service schedule different from the one in the owners manual and do a lot more work/a lot earlier than it needs. i.e. they changed my transmission oil at the 45,000km mark, but the manual says to get it done at the 150,000km mark, which is a huge difference! They tell me to get an oil change every 8,000km but the manual says 12,000km, that's like 33% more often/more expensive. Upselling isn't the worst thing, as a vehicle owner you should at least read the manual and know when some work has to be done and when some doesn't, assuming normal wear and tear on your vehicle. The worst thing is the complete lack of trust they instill. For example, with my transmission oil, they asked if they should change it and I said look at it, if it needs changing, then change it. They changed it without looking cause there is no way that oil meant to last 150,000km gets dirty enough 1/3 through its service life to require changing. The other thing is the complete lack of skill or incompetence of the mechanics/"factory trained technicians" as the commercials say. Practically, every time I've had to take the car in to get something fixed I'd have to take it back to get the same thing fixed again within 3-10 months. The first was a check engine light that came on due to the o-ring attached to the gas tank. The car was still under warranty so all it cost me was my time but I still ahd to take the car in 4 times because of their incompetence/shortcutting. Instead of removing the gas tank, replacing the o-ring and re-installing the gas tank they jacked the tank to the side, reached in replaced the o-ring and put the tank back. I know this because they told me. The o-ring was fine after that but the tank was not aligned properly, and this caused gas to spill back out of the opening where I put the nozzle when filling up. This would happen sometimes intermittently, sometimes regularly. I took the car in 3 times and explained it to them and three times they said nothings wrong, only when I showed them video of it happening did they uninstall and reinstall my tank properly. The second was for the fan, it was making an unusual noise and they replaced it. I had to wait 2 or 3 months for them to get the parts in, but whatever. about a month or two after it was replaced me and my friends were on a road trip and near the end we hit a traffic jam and noticed the engine temperature climbing into the red zone. I checked the coolant it was fine. I took the car to the mechanics and they said that one of the wires going to the fan was broken and had to be replaced. I explained to them how they installed the fan recently and probably that's when the wire was broken. They didn't care and charged me the deductible a second time (I bought the extended warranty), for working on the same part. The last straw was about the brakes. I took my car in in January to get new breaks and rotors (they were scored) and less than 20,000km (and 10 months later) they told me I need new breaks and rotors again. This November, my brake and traction control lights came on, so I took the car to them and they said the pads seized on the rotors, were cracked and the rotors were scored (again) and I need a new set of both. I explained how they just changed the pads and rotors recently and they said, we'll give you the new pads for free but still have to pay for the rotors and labour. They provide no warranty on their work even though it was less than 20,000km and less than a year later when the parts needed servicing. When I got my pads and rotors changed in January I asked them to look at my hand brake because recently it started to feel funny when I used it (which I do almost everytime I park the car), they said it was fine. I just took my car to TireCo in waterloo and they confirmed my hand brake was sticking and that's what causing the rotor to score and the pads to wear out prematurely. Long story short I am never going to them again; however I did find TireCo and they are amazing, honest and fairly priced! They told me its not worth putting new pads/rotors on until the hand brake issue is fixed. I will try other ford dealerships but never parkway ford Lincoln again, nor buy any car from them again and I will warn anyone who asks me about my experience with them over the last 4 years. read more

purchased a new ford edge in 2011,i picked it up at the dealership and was excited,upon arriving at home i seen ,i thought was dirt on the windshield,but it was a cut in the glass,the dearship refused to help because i took it off the lot.when i went back for my first oil change i was being pushed to upsales of work on the vehicle,like greasing brake pins,at 10000km?next i noticed oil leaking on the garage floor and inspected the rear and found shock leaking,i called and was told to bring the vehicle in and it would be covered under warrannty,they needed for the day,when i came back, they said yes your right, the shock is leaking,we will order one and call you when it comes ,which they did a,which took a another day to install,the last straw was when i called and booked in advance to have my oil changed and check over 37000km at 7;30 in morning, and upon returning at 5;00 found my vehicle not ready as they were to busy,sorry but this not acceptable,this is my first ford and dont believei or any customer should be treated this way. read more