My friends and I were really excited to go to a drive-in theater, however we were extremely disappointed, fustrated and upset with this business.
The worst experience for a drive in movie theater.
When we first got checked in, the employee made it seem that ordering food was an easy process. The instructions on their website did not work at all. We were having so much trouble ordering &Pizza who they supposedly partnered with to provide food. There was absolutely nothing (no email, no text, no notification) advising that &Pizza was not providing food. We had to text &Pizza to get an update and they responded within 2 minutes. My friend tried contacting Park Up about the matter and we never heard from them. As a business, I expected a notice of some sort so that customers can accommodate accordingly. When we asked an employee about what was going on, she advised to contact &Pizza about the complaint which is unacceptable as I purchased a ticket for Park Up DC.
As a back up, I decided to order snacks and that was another experience of its own. They set the expectation that it would be delivered. The instructions on their website, again, did not work. The steps advised that we would be prompted to submit our parking number. The pages only included, my cart, my credit card info, and the confirmation. And the website stated that it was "pick up only". This is very misleading. I submitted my number and called the number on the website to figure out the delivery process and it was an out of service number. Twenty minutes later, I get a call from another random number from a young woman where she stated "I've been trying to call you a few times now to get your order delivered". One, that's not a way to handle an order from an already fustrated customer. Two, I only got one phone call and that was the one I answered.
I was hesitating to find out what address I could use to have door dash come drop off food and asked one of the employees for an address. His response was "uhhh... I don't know". I didn't want I risk having my order lost or the business not accepting door dash deliveries. Again, the business should be providing solutions to their already failed food service.
If looking to go here, don't trust the website. All of their information is misleading and incorrect. They need to rework their whole website, their ordering process, and their customer service. I actually do not blame the employees because clearly management taught them to be disorganized and they do not pay attention to detail. I never write bad reviews, but the night was very upsetting and I will never recommend this place ever. read more