So much fraud and incompetence in this organization where do I even begin? I took my child to the pediatrician here for an appointment last October. At the appointment he received a flu vaccine via a nasal mist. I later received a bill for the service in my name. I called about the error and their billing department accused me of lying and said I was actually the patient (a 38 year old woman In a pediatric office who allegedly can't handle a flu injection so a nasal mist was administered) So I filled a fraud case with my insurance, who contacted the clinic on my behalf. I later received a call back from my insurance that it was settled and the clinic was going to bill my son's insurance and remove the charge from my account. The doctor updated my son's note on January 6th to say the vaccine should be added to his date of service. A few weeks later I received another bill in the mail. I called the clinic and they told me it was in error and to disregard. Another month later I receive a bill via email. Again I call and am told to disregard. Flash forward to this week and I receive emails and calls I am going to collections. I call again, am placed on hold, they keep coming back and saying they are reviewing my account. Then after 22 minutes they hang up. I call the following day. Billing tells me I need to talk to medical records. I am transferred to medical records who tell me billing needs to handle it and they transfer me back to billing. I go to the clinic in person and request help. They inform me my child's account has never been edited, only his note, billing never fixed their error and I need to talk to billing. I say I have and they will not help me. I requested an alert be put on my account to not send it to collections as they need to correct their error first. The staff in clinic said they can not do that. I asked how long until an account is sent to collections, they could not provide me an answer. I asked to speak to a clinic manager, they would not let me. So they want me to pay this bill for a service I did not receive and was fraudulently charged or go to collections since no one in the billing department knows how to rebill an error they made to begin with. read more