They must have lost their minds.
We had booked this hotel for our make-over-event Princess for one day before - and were happy.
This time, it took 19 mails to get a response from banquet. Nineteen. Then, they "forgot" to tell us that on the day of the event they were in the middle of a marathon and it would be at hour walk from the parking outside the city to the hotel. We had to refund quite a few of our seasoned participants - they just could not handle the walk.
When checking out, they overly apologized for all this and more which I was able to forgive, as they charged us only for the rooms and not the event facilities which was possibly the only appropriate thing to do. Now, many months later, they charged the event facility to my credit card - without even sending any notice let alone a bill. We will never go there again - and dispute the credit card charge. Unbelievable. read more