Definitely wouldn't stay here again. The rooms were dusty, there was no toilet paper dispenser in…read moreour room just a little like of tissue. The hallways were kinda gross and dirty. Everything just seemed like it hadn't been cleaned.

Just opened and a great hotel. Very friendly staff who will…read morehelp out with any problems. Right by the pier but quiet at night. Totally secure using room key cards which operate the lift, security doors and room door. Nice restaurant for breakfast and evening meals with a bar. Beds extremely comfy with choices of soft or hard pillows. Tea/coffee making facilities. Free wi-fi. Bathroom with nice clean white towels and wall mounted soaps and shower gel. Totally brilliant.

In a word, AWFUL…read more Room shabby, bathroom dated and a little unclean. TV in room didn't work and there was no phone. Staff friendly enough but ineffective when asked to deal with complaints. Not again.

From the owner: The Legacy Kingscliff Hotel is a traditional hotel with a prime front line position on the beach in…read moreHolland-On-Sea near Clacton. The hotel enjoys invigorating sea views and you can stroll along the promenade and breathe in the fresh sea air. This magnificent and original 1930's hotel is perfect for weddings, conferences, meetings and functions and is one of the leading hotels in the Tendring area.

I just spent 5 days, four nights at the Rock in Frinton. Let me start by saying I would give the…read moreowner and the staff 10 stars if I could. Amazing people, friendly accommodating warm, just great. That being said the rock feels more like a bed and breakfast than a hotel and if you're looking for a hotel style experience then you will likely be disappointed. The rooms feel more like bed rooms than hotel rooms and the bathrooms leave a bit to be desired. Air conditioning would have gone a long way too but we just happened to be there during an intense heat wave.

My daughter and I returned a third time and I have to say we will not be returning. Something is…read moreradically wrong with this place- it used to be great value and well maintained but now it's poorly cared for and the staff reflect this. Firstly there is no warm welcome at all when arriving at the reception and a horrible smell as you go through the door. The breakfast is shockingly poor quality ( the bacon inedible and chewy and the hash browns frozen and tasteless) and frankly for a wellness spa as it alleges to be there is nothing healthy to be eaten here. Barely any fruit and only sweet sugary juices. Afternoon tea was appalling I can honestly say it was the worst experience I have ever had. Gluten free options included a rancid chocolate pot that my daughter described the smell as a hamsters cage! It tasted like the chocolate had been burned and curdled. The only decent thing was the scone and not enough sandwiches. An afternoon tea should offer a selection of teas but we were simply offered tea or coffee, and we had to pay extra for a glass of Prosecco which would normally be included in the price. As for the pool area ..where to start?! No beds free at all and overcrowding meant no space to hang your towel either, all this on a Tuesday! In the steam room the tiles are falling off the seated areas and huge gaps mean it's not comfortable to sit on, the jacuzzi was overcrowded so we had to wait for a space for some time and what a disappointment it was he temperature was lukewarm not hot at all and miserable bubbles barely noticeable. The showers were no better and the only place worth sitting in is the sauna. The therapists doing the treatments were the only highlight but 25 minutes was more like 20 mins on the bed. I had a great back and shoulder massage and a facial but it was just too short to really notice any benefits. It would be better value to have a spa deal without a longer treatment as other spas do. The worst experience was the relaxation room - the dim lights covered up a multitude of sins but in one area the beds were in such a poor condition that the foam was bare and the plastic coating ended up on my daughters face! We were in a better lit place and were appalled to see the state of the beds and quickly left. The shop is a little better in terms of service and help that's about all I can say. This place could be excellent but it is clear there is no maintenance being done and the premises are falling into disrepair with corner cutting and likely staff cutting as there are many empty spaces in the treatment rooms and nail bars and many therapists simply standing about. My advice : make the repairs or cut the costs to your customers or frankly it's likely things will get worse and the reviews will reflect the poor standards.

You have to experience to believe. But a few hints. Modern,…read moreclean, funky interior Gorgeous gardens and surroundings Excellent staff & service Incredible food Relaxing spa and treatments. Fun and motivating gym staff & wide range of classes. You may even spot a celeb or two!!

What a shocker!!! This place is a disgrace. The hotel is situated right next to the river (hence…read morethe name) and only 5 minutes walk from the town centre. That is about the only good thing going for it. Upon entering the "reception" area we were greeted with stained and sticky carpets, peeling paint and an unidentifiable smell. We should have walked straight out but stupidly decided to go to the rooms. These were even worse with cobwebs in all the corners a thick layer of dust on the furniture and ensuite bathrooms full of mildew and mould. The beds only had a bottom sheet with the duvet covers obviously not changed between guests. Luckily we were out late into the evening and did not have to spend any time within the shabby confines of this hell hole. They really need a hotel inspector to go into the place and close it down or completely revamp it.