Maid of honour and Best woman went to split the buffet as it was clear to us John had no intention of doing it himself or delegating the job to any of his staff to do it for us. Thus removing our guests from our wedding party.
To follow on from the complaint about the rooms. Upon being announced into the larger of the rooms (with the stage) my husband and best woman noticed yet another leak in the ceiling with water running down the wall that was then pouring directly onto our handmade, one of a kind guest book. The water was a dirty brown colour and has discoloured a few pages, with guests messages on. Messages that we can never replace and pages that we cannot remove. The water had also damaged our hand made one of a kind table cloth and had dripped dirty water into our white table decorations. As well as all this, our wedding favours were stored in a basket on this table which resulted in many of them being destroyed. Not only were these items affected, but that table was also used for our wedding gifts and cards, which were also wet. So, before we could even sit down and mingle with our guests, we had to clear the table so that no further damage could be caused.
To bare off slightly from the main reason for the letter but is substantial to our complaint I have to mention my brothers 21st birthday party that was held in the downstairs room on October 28th 2011. At my brothers party we had a wonderful DJ. He and his partner went out of their way to entertain the children and the music they played was fantastic. They were fun and friendly and we really warmed to them. During the course of the evening at my brothers party, my then fiancé and I discussed having the same DJ play at our wedding as we knew that he was decent so to speak. We agreed that this was a good idea and spoke to John about it to see if he could arrange it. John was very abrupt and replied very sternly with 'No, I have already sorted your DJ' We told him that we wanted the one that was currently playing and again we were told no. To lead on from this, I cannot praise the DJ from my brothers party enough. He was there, playing music all ready for our arrival at around 6:30. It was wonderful to see that he was so enthusiastic in his work.
So, onto another complaint leading on from the last. During the course of the last 12 months and throughout our dealings with John, we specified that we would like our DJ (For our reception) to be ready to play at 5pm when we arrived as I had to do my first dance and cut my cake before our photographer left at 6. This was agreed with John and he assured us it would be no hassle. We also specified many times what our first dance would be and what music we would like played. Our DJ was not present upon our arrival so we immediately spoke to John to find out where he was. As John was not in the building, I had to phone him. When John answered the phone I put the question to him - he replied that he would phone the DJ and phone us back to let us know what was going on. My comments re the DJ were over heard by a member of bar staff and it was pointed out to us that in the diary, it says the DJ was booked from 7pm. Making it strikingly clear that all we had discussed with John had gone unheard.
As you can imagine, both my new husband and I were very stressed at this time because of all the previous issues that we had endured throughout the evening and it was only about an hour in ... A sign of things to come, clearly. Anyway, after waiting approximately 10 minutes for John to return my call, I gave in and called him again. He told us that he was still trying to get hold of the DJ and assured me that he would call back soon. About 30 minutes later and after discovering yet another problem (Which will be mentioned next) John still hadn't called back. So not only did I have to phone to find out where our DJ was AGAIN, but we also had to discuss the other issue that had arisen since our previous phone call.
When I got hold of John to find out where our DJ was, he told me that he was 2 minutes away and would be with us soon. On this same conversation (By this time I was very angry) I brought up another complaint that had been brought to our attention... There was a leak in the ladies toilet and the toilet was flooded! How can things get any worse than they already were I wondered. Oh, but that wasn't the end of if. When we needed to call John AGAIN re: the DJ still not arriving (By this point it was 19:05) His phone rang twice and he cut me off. I tried again, and again he cut me off. On my third attempt his phone was off. I left it a few minutes in case our calls were clashing and decided to try him again, this time it was clear that his phone was most definitely off. Well, to say I lost my temper is an understatement. Both my husband and I practically ran downstairs because by this time, not only had many of our guests left the party (If you can call it that) but the ones that remained all complained about read more