LADIES & GENTLEMEN, CUT THE MIDDLEMAN OUT [PARCELHERO] AND TAKE THE SAFER OPTION! I've worked and shopped on the internet for a number of years and I've met them all. The absolute delight, the steady worker, the brilliant entrepreneur, the total flake, the miser, the nut and, yes, the crook. With good people skills, you can work successfully with many personality types, except for that last one - the guy, gal or company who is getting through life by ripping people off and who will in no doubt, benefit from other services and then rip them off too. I can definitely place ParcelHero in the last category - The Crook! In good faith I placed an order on 8 December 2017 and paid via the online payment system. It has now become apparent that this is a scam and a company who cannot be traced. You also took my money and ran, didn't deliver the goods and refuses to answer my emails. ParcelHero ripped me off, took my money and didn't deliver the goods. Then sent me a bill for weight adjustment, claiming that the parcel was audited whilst on route and their captured dimensions was 62cm x 47cm x 34cm and the weight was 20.00kg. I went to extensive lengths with measurements and volumetric weight, the actual dimensions was rounded up to 60cm x 40cm x 30cm and the parcel weighed much less than 10.00kg. My review should speak volumes and show that this company are rip-off merchants. And, don't expect any customer care, satisfaction or goodwill either when you register a complaint. That isn't going to happen at anytime soon, especially if your a male............ In which case you've got more chance of becoming pregnant. Money is funny. When we allow it to represent our self-worth, being unlawfully deprived of what we've earned can cause us real feelings of depression, anger or bitterness. I think the worst possible outcome of buying a service from a company, then being cheated by them would be for me to end up feeling poorly about myself or lugging around even one iota or self-destructive anger. ParcelHero, you may take my money but I won't let you steal any more of my time by dwelling on your misdeeds now that I've decided to walk away. Me and my life are about so much more than hard earned cash. I hope you can live with your conscience, and I sincerely wish that one day you go out on the street and get mugged. In all probability, you will read this review but remain unresponsive. So have a good life and wear a smile for ripping me off. Goodbye, Leon Gray-Harwood. read more

FAKE EXTRA CHARGES, NO INVOICE FOR CHARGES, TOOK £230 FROM BANK EVEN THOUGH ASKED NOT TO WHILE IM DISPUTE. I never leave reviews but I just have to as hope no one else has to go through what I have! Please please do not use this company! It will do you so much better to go directly to the company as ParcelHero are absolutely frustratingly impossible to deal with if you have an issue! I ordered and sent back a £145 office chair The P&P was £15. The dimensions and weight were on the original retailers box that I sent chair back in, I also measured to be sure. It was supposed to be delivered next day but I had to chase as was delivered three weeks later breaking my 14 days to send back for refund. I then received an email from parcelhero stating I owed £239 extra for overweight and oversize parcel. I was shocked to say the least! When I emailed customer service to say there must've been a mix up as cannot possibly be my parcel that you've said was 127kg when the chair was only 20kg! Anyway they refused to send any proof at all or answer where my parcel had been for three weeks instead wanted me to go out and buy a replica box to measure and send a photo of myself measuring it I mean what? I could buy a shoe box what does that prove and also at additional cost to me again!! They eventually and hesitantly sent me a copy of the UPS invoice. it's the biggest joke I've ever seen, no information on it everything blanked out apart from £130 in charges. When I asked why I'm being charged £239 and the invoice only shows £130 I was told I'm not allowed to see the other charges or information due to sensitive information!! I'm not allowed to see my own full invoice!? Instead I repeatedly keep getting sent the same details by email. Anyone could write any amount on an email which they clearly have as to date still no proof that it was actually my parcel, no details of where it disappeared to for weeks and no proper invoice and yet they still took £230 from my bank when told not to. You might be lucky and have an ok experience but I wish I had read reviews before I decided to go with parcelhero as I've had exactly the same experience as the other negative reviews on here so please don't risk it unless you have the extra money to give away to parcelhero for nothing! read more

ParcelZERO, AVOID! You have to pay them in advance and they are very efficient at taking your money. They do not tell you when the driver will collect from you, so you take a whole day off to wait for the driver at home. They have no practical means of communicating with them, they hide their contact information. You eventually find a "contact us" link but when you click on it, it takes you to a Q&A page, none of it relevant to your situation, its a joke! The courier driver then arrives BUT does not know how to read instructions so he/she leaves without collecting the parcel. I checked the tracking on their website every half hour but it says nothing about the driver EVER being there, I am not sure the tracking even works. There I am still waiting for the driver but apparently he/she had already come and gone. After searching the whole website, you eventually find the website's messaging system but you only get an answer the next day. "When is driver going to be here, its almost cut off time?". Answer, one day later, "we will have to look into that for you" then only to be told, "oh the driver did attempt delivery but no one was there." so you must pay a cancellation fee. They have GPS information they say proves the driver was there and yet there is no way to track the driver's progress on their website so you just have to guess, infuriating! AVOID this company, they will take your money without providing a service. They failed to deliver a service and yet now they are refusing a refund SO blatantly contravening The Consumer Rights Act 2015. read more

Terrible customer service an service. Following trying to send a parcel to Belgium 3 weeks ago and it NOT being delivered, I am still fighting to get my goods back. I'd booked DPD, to do the job (last time I do) and they told Parcelhero that they wouldn't deliver to the business because it would be closed due to COV-19. So DPD didn't even attempt to deliver. Had they done so they would have found that the business was open as they are a manufacter of hand sanitizer and soap, working extra hard to provide essentials. A day after the supposed date of delivery, I had a message that the parcel was on it way back. So I contacted Parcelzero and they only repeated the exact same nonsense that DPD told them...what a great help! Now Parcelzeros are holding my goods and demanding me to pay them £28 to have the good back. So summary: the job hasn't been done and they robbing me of my goods!!! I went on Parcelzero.com website to see if they're still offering the same service to send parcel to Belgium and guess what: they still do. No mention that your parcel won't be delivered because Cov-19 and you will charged you £28 to get it back. It was the first time I used ParcelHero and DPD and will definitely the last time. Parcelmonkey has a good customer service and do sort things out for their customers and I will be back with them in future. Perhaps Parcelhero could learn from their business practice and be more helpful. read more

I run an e-commerce business and one of my customers required a parcel in OH, USA within 3 days, during Covid-19 ! I really did hesitate , my normal carrier Royal Mail was taking in excess of 20 days for a premium rate International tracked and signed consignment to USA - I trusted reviews I read and purchased a 3 day delivery by 10.30 am through Parcel Hero (UPS Express) to OH, USA. The collection was flawless, abate worrying; collecting late in the day ! it was however collected (contactless ) and I followed its route throughout. The parcel was collected on the 14th December and delivered on the 16th December at .... you guessed it 10.27am - 3 minutes early !!! Don't get me wrong the service is NOT the cheapest out there but my experience is telling me it seems to be the best to offer my customers who consider money is relative to time. Currently I am unable to give feedback on the condition of the parcel upon arrival. The tracking system was reliable and informative and via the carrier you can use the tracking number to produce a professional looking proof of delivery report, to send and reassure your customer it has been delivered if it was not accepted in person. To sum up I will use again for certain clients for international deliveries. Very happy with the service and negotiated prices offered by this courier. read more

Awful, dishonest service, don't use. TLDR; pay more for a worse service, with staff who have zero incentive to fight for you if anything goes wrong with your order. Just go direct to the delivery company and cu tout the Middle man! I used PH because I needed something picked up, sent quickly, and didn't have time to shop about. On the day, the pickup never arrived. The sender was at home, had put instructions at the front gate of her street, and had her phone with her. No pickup came, when I cancelled the order I was informed I needed to pay a cancellation fee. I asked why I had to pay a cancellation fee when the parcel pickup had been missed. I was informed the driver had attempted pickup. I pushed PH for proof as the sender was in and had provided a phone number. PH provided a lat/lng claiming it was proof that the driver attempted the pickup. I put the lat lng into Google maps and they pointed to the wrong street! When I pointed this out PH still refused a refund and said I had to pay a cancellation fee. When I asked why they never contacted the sender,PH said they "never" contact the sender, despite asking for contacted details. PH still refusing to refund 25% of my total bill because the courier couldn't find the sender and calling it a cancellation. read more

I'm normally pro positive reviews but on this occasion I have to agree with past NEGATIVE reviews... this is a terrible company! Main problem is the POOR communication and ability to loose or miss-deliver. All is fine until a problem occurs then they become a HUGE barrier in communication with the courier. Emails are not responded to... conformations are given and turn out to be lies etc etc. EXAMPLE I had the below issues within 1 week... involving over 30 emails / calls and NONE have been rectified so far!!!! - 1 lost HERMES parcel going through slow process to get refund / compensation... if I ever get this! After 4 weeks with no confirmation the parcel had been lost... even when I called courier direct and they confirmed parcel was 'deemed lost' after just 5 days!!! - 1 redirected UPS parcel without a label after this should have been applied at Parcelforces hub so tracking is not even registered with UPS. - 1 parcel has FEDEX courier refusing to make collection but Parcelforce can not help or even tell me why... every day for a week this collection was confirmed to be 'today' by Parcelforce... I expect FEDEX would collet and end of each day collection was not made and no communication or reason given. read more

Sent a large parcel via parcel hero and by god I wish I read the reviews first. Initial price was fair, driver collected it no problem. When it arrived with the buyer that's when all the hassle started. This company has caused me so much stress. My parcel was 20kg, the weight of the item sent is universal so the weight is 100% correct, however parcel hero/UPS disagreed. They tried to claim my parcel weighted 60kg... 3 times the actual weight that I provided proof of. They took money from my account without my consent that was twice the price I already paid for the initial postage. They then charged my card AGAIN for another few pounds I had to cancel my card with my bank as it seemed like they were going to keep taking more and more. I tried raising this with parcel hero and they said the proof I provided wasn't sufficient. I ended up having to raise this as fraud with my bank who did give me my money back whilst they chased parcel hero for their evidence, was told to wait 35 days whilst they wait on a response and they could of taken the money back off my during that time but that time has passed now so clearly they couldn't provide enough evidence. Please avoid this company, absolutely awful awful experience read more

AVOID AVOID AVOID! Used this company parcelhero.com to collect goods from overseas. 2 weeks later I receive another invoice for alleged overweight and oversize parcels. I disputed this and said that any payment taken will be without my authority. They took the money from my PayPal account without my permission. All parcels were below 20kg yet they have stated that one of the parcels was 105.6kg. Which would be far too heavy for a cardboard box. Weight adjustments apprentice junior team member Kevin Lewis replies with the same robotic answer. Please provide photos of the parcels showing the weights and dimensions with the tracking label shown on the parcel. This is impossible as the goods arrived over 2 weeks ago and have since been shipped on. Parcelhero.com also stated that they do not have photos of the parcels as they were not weighed and checked when they arrived in the UK. I am still sending daily emails to Parcelhero.com to get my money back. I have also spoken to DHL who collected the goods on behalf of Parcelhero.com. DHL have stated that Parcelhero.com must dispute the invoice with DHL but Parcelhero.com refuse to do this. If I could give them no stars I would. Hopeless!! read more

Definitely one to avoid. I've finally given up trying to get the compensation I am owed for this shambolic and insulting service. Despite supplying them with 8 photographs detailing the corner damage to the item, the corner damage to the packaging and proof of secure packaging in the manufacturer's original shipping boxes, I am told it didn't comply with their packaging criteria. The couriers (UPS) have clearly dropped the box on its corner and when the buyer repackaged the speakers to have them returned, he pointed to the manufacturer's fragile signage and told UPS they were speakers, to be handled with care, only to watch them bump both packages down the steps (review posted by him to Trustpilot). The £50 compensation may seem not worth the effort to chase, but I want back the £100 UPS delivery charge and the £100 UPS return charge. Before ParcelHero I had a £2.5k pair of speakers sold. I now have a pair of speakers nobody will buy taking up space I haven't got and I've spent £200 for the privilege. Thank god I didn't feel the need to throw away an extra £150 they wanted for insurance, because they clearly wouldn't have honoured that either. read more

I was having problems finding a courier to send a large box, I needed specific answers regarding weight / size, I had spent hours trying to get sense from other similar companies. I was just about tell my customer that it was impossible to carry on with their purchase. However I came across ParcelHero. I could not believe my luck when after I made an enquiry I received an immediate response from Melanie Ainsworth who was informative and very professional and understanding. I had a long conversation through the chat system and when finished Melanie sent me an email recording all the conversation, did not expect that 5 star. When you consider I sent a Parcel with their competitor Parcel to Go 6 weeks ago the parcel got 'lost' and in those 6 weeks I still cannot make sufficient contact with them to resolve just a nightmare. I would highly recommend Parcel Hero as apart from giving an excellent service their communications was of a very high standard so very lacking in many companies now a days. I do not send many parcels out so cannot give Melanie and ParcelHero huge amounts of business which they deserve. Bill McGrath Candyfloss and Popcorn read more

My experience with ParcelHero has been nothing short of awful, absolutely, and totally awful. Parcelhero, arranged delivery of an item measuring 102 cm x 85 cm x 9 cm, which I dropped off at my local post office for delivery by Parcel force. Somehow , My huge parcel has been lost. I have come across nothing but prevarication and excuses by them for not paying out my claim for the cost of delivery, which was £22, the item of £45 or the fees that I had to pay to the seller of the item. Nothing but excuses, prevarication and hurdles to jump to save a £67 payout for your their mistake . How very very sad for a company to treat customers this way. Hang your heads in shame ParcelHero. They have totally declined to refund the eBay sale price as I do not have the original invoice for the purchase of this item from eight years ago. This, despite absolute proof that the item was sold, how much it was sold for, where it was sold, when it was sold, when their 'service' was purchased, when the parcel was dropped off and, their admission that my parcel has been 'lost' by the courier. BEWARE and be aware, before using this company. read more

i absolutely love parcel hero do not see the rating, i'm just disapphires because last year i ordered with parcel hero sm to get sent to germany and parcelforce shipped it and it was amazing and fast, i bought now dpd and fedex to send a parcel for each company again to same place and i ended up spending extra £10 cuz of some extra fees i wasnt aware of, it wasn't made to clear to me beforehand and i choose parcel hero because of the amazing prices and just simplicity to use, dpd was supposed to have delivered my parcel today ( 7 march friday) but i was told it will be there on monday and i went through hell to get to the drop off place and missed classes so i was early and ensured same day collection so it gets there on a friday cuz its complex in german villages and weekends no one works in the village i'm sending the parcel to so i needed it by friday and now im being told it will be there on monday and the person won't be there on monday so he will probably have to pay £10 euros to get his parcel back read more

Efficient and simple to use. Tracking the sent parcel was easy, even sending to friends in Poland. Excellent selection of priced services of couriers to choose from, and many of the courier services offered a sufficiently high limit on heavier weighted parcels. Was a pretty quick delivery time considering how slow postal services have been under current circumstances. Will definitely use the services again in the future. On another note, I've seen some poor reviews of the 'courier service' of ParcelHero, and their apparent treatment of parcels/deliveries etc..but first I don't see how personally that thats the case when we select either Fed-Ex, UPS, DPD, and varying other couriers-its not like ParcelHero is the actual collection/delivery service, it uses the third party service.. so customers need to check the actual courier services are what you want, and maybe package things better too. Mine had no issues whatsoever with UPS Economy going from UK through EU to Poland so I cant complain. read more

I used ParcelHero's "No Printer" service, which clearly states on their website that labels will be brought to your address by the collecting courier. This did not happen. The driver asked if the address was already written on the parcels and collected them without providing or printing any labels, which completely defeats the point of paying the higher fee for a no-printer service. After weeks of back-and-forth, ParcelHero refused to issue a refund for the service I didn't receive, hiding behind the excuse that the labels were applied later at the depot - something never mentioned when booking. To make things worse, they have now charged me an additional £11 for 'extra costs incurred', which I never agreed to and was not made aware of. They've ignored the core issue, misrepresented their own policy, and taken zero accountability. I'm now escalating the matter to Trading Standards and my bank. I would never use ParcelHero again and highly advise others to stay away. read more

Great value for money with this courier service. They organised the collection service. Then UPS came, collected our parcel & safely delivered it to the destination. Even amidst the Christmas rush we had our parcel arrive a day ahead of schedule which was awesome. Everything within the parcel arrived in good condition too. We will definitely use this again. One slight negative we could not alter our collection option to a drop off at one of our local community collection points. Our collection from home was up to 8pm with no shorter time frame given. Because there was no way to swap to dropping it off at a collection we just had to wait in and hope that the courier could get to us before we could make it to the care home to visit mother-in-law before Christmas. (Thankfully all worked out, the courier collected our parcel with 5minutes to spare. It allowed my husband & I to visit the care home together). Thanks for a great service. read more

ParcelHero is without any doubt the worst company I've ever had any dealings with over 15 years of buying with Ebay. I tried three times to order a purchase delivered to me. The first and second attempts I could not complete the transaction, the third time I was able to complete it but then found I was being charged three times the amount than the originally stated amount. I was able to get an email response to my first attempt's complaint, which did not address the problem. Subsequently I have been unable to get any responses to emails or telephone numbers. I want the overcharged money back. The driver who picked up the parcel said he was expecting three parcels! I have not given any star ratings for your service. If I could I would have given you minus 20. You ask me to rate the business to submit my review. It is terrible and the final insult is that you will not allow me to submit it. Yours sincerely, Robert W. Tomlins read more

Really disgusting service I'm still waiting to receive my fuck 7 parcels in Italy but this retarded people had wrong all paka arrived to Milan but delivery never start or attempted never on 25 august tnt resent my parcels back to my old address when delivery address was on all packages right now fucking Fedex retarded like you asked me money for delivered to me in Uk but I haven't shipped to my package I'm not in Uk and now I take serious action and you service of shit and your none customers service you will pay all value of my personal belongings and book and I reported all your stole not your items and followed by report to autority 20 days im waiting where are kkmy parce !!!!! You will close dawn for sure !!!! 165 pounds paid for sent to Italy this my parcels vettel number 178094626 and now the delivery address who is regione Santa libera 35 14058 monastero bormida Asti Italia any problems call at 003937159910027 read more

I came to find this company completely by chance,.........and I'm glad I did, they're the Martin Lewis of couriers!! Very professional with a small tracking glitch which was quickly sorted in a timely manner with great comm's to keep me informed I had no reason to worry! They sourced the best deal for me with plenty of options to go with, I chose the one best suited for me and it was plain sailing from there, any bad reviews should be aimed at the chosen courier company, not here! In a nutshell......the find you the best courier options, at rates cheaper than you could get, they keep you informed until your courier has collected and will still answer any questions once it's in the hands of the courier, helping out if they can. A very happy customer and will use again!! To all the moaners out there,.....you choose who to use, don't lay the blame at the ParcelHero door!! A+++++++ for service, convenience and value :o) read more