Just dont use this company at all, your wasting your time and money, the "customer service" just does not exsist, the web page is just a waste of time. Parcel lost, somewhere in the Evri system, presume its still on a van as its supposed to be out for delivery. Cannot get any sense out of the moron who answers the chat page. read more

Do Not Use This Company!!!They Are Not To Be Trusted!!!! Take them to the small claims court - we are! Appalling! Package still not delivered and we booked Next Day delivery on 12 Dec 2022 Can't get to speak to anyone and Customer Services on chat dreadful. They say they've opened an investigation which could at the least take a further 2 or more weeks!!!! They refuse to contact courier (Evri) direct saying they don't have their telephone number (I kid you not) I am utterly disgusted with them and urge people to go straight to courier. Do not use this rotten company! Update 9 Jan 2023 I have received an email from (I assume) the same person who has responded to this review: 'After looking into your order a little further, I can see that the courier has now got back to us on your enquiry to advise the following: "Thank you for getting in touch about your parcel sent with Evri. I have conducted an extensive search and unfortunately, our tracking system is currently unable to locate your parcel. Due to the amount of time that has elapsed since we last received a tracking update, I must unfortunately deem this parcel unaccounted for. Parcels go through several handling and transportation processes and on rare occasions this may happen. Please accept our apologies for the inconvenience caused to both yourselves and your customer by this." In light of this, I have now moved the enquiry over to a claim for you.' What? The package contained an item worth £565, it was about 60cm by 40cm and weighed approx 4kg. How can it be unaccounted for? It is either in the system at a depot somewhere or it has been stolen. I have no proof that Evri have either investigated or that they have been in touch with Parcel2Go. It is impossible to get in touch with Evri. The item was a music product and the recipient's children had bought it for his 50th birthday. I have asked Parcel2Go for compensation or that the package is found. I have received no reply from Parcel2Go who do not seem to care at all about their customers or their valuable parcels. Update 10 Jan I have received emails from Parcel2Go saying they will compensate £20!!!! Truly awful, they clearly don't care about their customers or the packages they send. If it has been in their system and then no longer 'accounted' for as they claim then it has been stolen. If it has been stolen whilst in their possession then they are responsible and it needs proper investigation. Evri/Hermes have been featured on Joe Lycette's show for auctioning customers' undelivered packages (even though they were clearly labelled) Look it up on YouTube - 'Your Packages Are Sent To Auctions'. Parcel2Go and Evri have thousands of complaints about missing and undelivered packages. This is a national scandal and these companies must not be allowed to get away with it. No-one uses a courier service expecting a chance that their package will be 'lost' or stolen. They use a courier service to deliver a parcel as they are contracted to do - however they try to wriggle out of it they have breached their contract. Parcel2Go's CEO has contacted me and repeated their £20 offer which I have rejected. He even writes how valuable his customers are!!!! What an insult. I expect fair and proper compensation for my buyer. Parcel2Go and Evri - it is the right thing to do by your customers when you are responsible for things going wrong. Do the right thing. I have not received a response from Parcel2Go - more updates to follow Update 19 Jan Yes that's right a whole 9 days since the last update and the only thing that has changed is they think they might know where the package is and there is a 'good chance' it will be delivered!!!!! They are now blaming a backlog for all the problems. Asked for any further update from the CEO (after another week goes by!!) and had nothing back!!! They have until the end of this week to sort this out or we will all be taking legal action. Shocking company. 'An Evri driver was captured on video delivering an item and taking a picture, before returning to steal it. The driver was sacked and the incident was reported to the police.' A news report! Regulator Ofcom said the customer service some people experience when a delivery goes wrong 'simply isn't good enough'. Jan 20 Update After yet another email to George Iveson CEO at Parcel2Go he has finally come back with: 'Unfortunately, they have confirmed today that due to there being no further tracking updates alongside the time elapsed they have officially classed the item as lost within the network.' So now they're saying they've lost it twice!! He has offered £50 compensation which I have rejected. I gave Parce2Go/Evri a deadline of 12 today to either find the package or compensate the full amount my buyer paid. I have heard nothing. I have written to the press to investigate them. I believe the CEO at Parcel2Go is on annual leave - how dare he! With our money! Date of experience: 06 January 2023 read more

the worst experience ever! I sent 17 parcels in 3 different orders on May 25th and 30th from the UK to Italy (just some personal effects that I thought I could take with me, you know because people do move and go living somewhere else) and today I find out from Parcel2go that one of the parcel is being returned because I have not paid the customs duties. DPD has not communicated anything to me, BRT (Italian courier) which seemed involved says that it has not received it and that I was not supposed to pay customs duties since the order contains personal items. I've contacted the person who now lives at my old address and he says that he hasn't received anything. Parcel2go has not assisted me in anything, DPD is impossible to contact and BRT says that it knows nothing about it. The other 2 shipments are with UPS. even those stopped at customs. they asked me for lots of documents to prove that I have lived in the UK for more than 1 year (I sent an employment contract, A.I.R.E. registration, ID, Nation Insurance Number, lease contract, etc.) but the parcels are still stuck, except for one that arrived today (all broken and hastily taped over) part of an order for 9 parcels. yes, after spending more than £300 I received 1 out of 17. It would have been easier to smudge drugs! They are already incompetent, Brexit gave them the final blow. read more

Parcel2go - Wrote 'Thank you for your email and my apologies for the delay to this delivery. Having looked into your case I can see this was dropped off on 22/11 but was not collected by DPD until 25/11. I am very sorry the parcel was so delayed in being collected from the drop shop, I appreciate this both disappointing and inconvenient. Kindest Regards Lauren W Reply - Me 'Dear Customer Services, Thank you for the apology but I think a sincere apology at the very least deserves the refund that I requested. I will not be using DPD again.' Kindest Regards Lauren W Parcel2Go 'Unfortunately I would be unable to offer a refund on this occasion due to the non-guaranteed nature of the service and the fact a delivery guarantee refund was not purchased on this occasion. Goodwill gestures of apology are made to prepay only.???' Wish I had read these Bad reviews before I used them! read more

I will echo everyone elses experience using this courier service - booked and no collection , rebooked and no collection - AVOID THIS COMPANY AT ALL COSTS - i wont even go in to the dialogue i had with a less than helpful online representative - on trying to get reconnected next day the online robot just left me hanging for 10 mins read more

Useless, failed to turn up for collection, not once but 3 days on the trot, Live chat no longer available, telephone number no longer available. This will be the last time I use them. read more

Large ( greater than 20kg) package needed to return to a company. Booked this and paid extra to get it there by a cut off date. Waited all day - no one turned up to collect package. NO customer service to complain. No telephone number. No "friendly operatives" on the web chat. It's a bot that only does the very basics. Only option to was to rebook the collection for next day - with a delivery date now a day outwith what I paid for. Next day - ditto. Waited all day (again). Have read the other reviews (now!) and there seems a very obvious pattern of exceptionally poor service. Wish I had read the reviews first. Hope other people read this review and AVOID THIS COMPANY. read more

There seems to be NO way to contact them when you need to check on a parcel. ~ The LIVE Chat is bot that is useless. ~ No Contact details. ~ Trying to claim for loss but it says it's past 28 days It has taken them 35 days to get to the delivery depot!!!!! Ann now it's gone missing!! ~ When you do find a phone number and ring it, it gives you a FAKE message saying your phone has reached its credit limit and it will cost you more to continue. Really, I'm calling from a LANDLINE!!!!!!! DO NOT USE! read more

Absolute disgrace of a company. I paid for a guaranteed delivery on my parcel to arrive in Austrailia on 14/12/22. It has been in Australia since the 13/12/22- 27 minutes away from its destination and has been sitting there since. Today is 23/12/22. I can not talk to anybody, the auto bot just tells me i cant do anything as its in transit. now my son wont get his parcel. DISGUSTING THAT THIS IS ALLOWED TO HAPPEN. I DO RECOMEND NEVER TO USE THIS COMPANY read more

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This company is a fraud. They take your money. They have no control over the couriers nor direct contact with them. So, when the courier does not turn up to collect your parcel, Parcel2Go can do nothing about it! They take your money, don't provide a service, then keEP your money for 5-7days before refunding it! I total scam! read more

I wish I could give a negative star rating Tip of the week. NEVER EVER use this pathetic company and don't whatever you do give them a credit card number. Phantom shipments now appearing on my credit card and they wont investigate - simply "I didn't make a shipment on that date so contact your bank for a chargeback". What I want to know is how they came to make the charge in the first place. And, oh yes, they state they have NO phone lines read more

No contact telephone number just a silly automated machine I don't even know the company that tried to deliver my parcel.no card to tell you to ring.I only know it was parcel to go through ebay absolute wank read more

Avoid at all costs! Was told my parcel had arrived. Parcel nowhere to be seen. Unable to make claim or ask further questions as the reference number provided by P2G not recognised! No telephone number. A complete waste of time and money. read more

Do not use parcel2go because they will steal your parcel and ship it to Germany if you ship your parcel from UK to Europe. It happened to me right now. I lost an item cost £500 and insure parcel. I shipped it with UPS. I did everything with UPS to return the parcel but Parcel2go ask UPS to ship my parcel in Germany by saying that I refused the parcel. I will Never use them again. read more

Rip off company Avoid I send parcel through Parcel2go 6 weeks ago parcel never received and I sent several emails never heard back from them and they don't have telephone number, keep aw from this company. read more

These folks used to be the absolute best for shipping but over the last 6 months or so they have become an utter disaster. UPS has had issues shipping out of the UK. That's obviously not P2G's fault directly but rather than helping their customers out, they have instead gone entirely silent. They've stopped responding to emails, messages, any contact about missing packages. UPS won't answer questions and refers all inquiries back to P2G since technically they are the shippers as far as they are concerned. So with P2G unresponsive, we are now looking at having to go to small claims court to recover the insurance funds as they aren't even responding to calls for the claim to be filed. This isn't after a week or even a month but 4 months now! Enough. read more

Never, ever use this courier. They are absolutely terrible. They lost two of the parcels I sent just before Christmas (I only sent 4 so a 50% loss rate), and even though I chased they never appeared to manage to contact the depot (and probably didn't bother trying) to locate the missing items. I spent hours trying to find out where the parcels were. Eventually I gave up and had to claim on the insurance I had taken out. They then required masses of paperwork to prove the cost value of the items (not the actually value, meaning you lose all profit). To get to this point took 6 weeks after they lost the items. Then they eventually me paid back 2 x postage and 1 x insurance claim. So I had to contact them again about the missing insurance claim and they said wait. Then I contacted them again and they said wait. It is now three weeks later and still the payment hasn't been made to me. There is no phone number, and the chat is rubbish. Honestly, it just isn't worth using them. They are cheap for a reason. read more

No wonder Parcels 2 Go refused to offer us reimbursement for a lost delivery - they're probably financially crippled what with their overheads in buying fake Trustpilot and Yelp reviews. Cowboys at best, a scam at worst. In essence: Because they book collections with couriers in their own name, you can never claim compensation with the couriers directly (they will redirect you to Parcels 2 Go), and Parcels 2 Go have refused our claims on both occasions, so we are out of pocket to the tune of £1k. Stay clear! read more

it is a long story to tell you what happened. but it is a rubbish company, rubbish service, rubbish staff, and everything rubbish there. it is not only waist your time, but also waist you money and life read more

They take your money but don't collect the parcel. Obviously a complete scam because they have no email address or phone number just a so-called "live chat" - a robotic device that just leads you round in circles. How embarrassing to have been conned so easily. read more

Lied about delivering a parcel, I have GPS data showing i wasnt at home. But there's no telephone number to reach them and their Chatbot just takes you round in circles read more

In recent months I see P2G take three days or more to get the parcels to the actual carrier or the actual carrier delays P2G parcels. Its now taking over double the stated times to get delivery. A three days service now takes on average 8 to ten days . read more

This Company take your money and are then uncontactable when their service fails. The number quoted on this page is no longer available. Their chat service is useless and controlled by staff who simply do not care and are disinterested in any issues. I sent 3 parcels internationally at a cost of over £80 and they have failed to get them delivered. Their emails suggest that a response will be provided but these are empty promises and you end up feeling that you have been scammed. I have rated them with 1 star to get my review published but they do not deserve any rating at all. I will certainly never use them again and suggest that they are boycotted for sanity by all, do not throw your money away!. read more

P2GO are the most unserious delivery company. My client was informed that the package was damaged by the company, so they didn't receive the package and my complaint was rejected. (it was a camera) read more

The company claim department is diabolical. I have created the claim where they were not satisfied with any documents I have supplied with their response to always submit further which I have done and then they have cut me off that I have missed the deadline window which has been created when I open the claim and not extended by me submitting further. So their strategy is to request more until the deadline window expires. After that, they have close the claim. There is no contact, no customer service, no way to contact them further. Avoid at all costs this bad company with bad morals and terrible customer service. read more

Completely Destroyed my speakers I sent I think they must have played football with them !! sold me insurance then turned down the claim but as a gesture of good will refunded me the postage ( not the insurance ) WTF NEVER uses this company if you value anything you are sending. read more

I would rather give them no stars a wast of space and full of excuses. Sent a package thru P2G in 8.9.20 due in Botswana 11.9.20. Well now 14.10.20 and 28 days after delivery date it has spent nearly 4weeks in Gaborone at their TNT subcontractors. I get excuse after excuse. Avoid this company as you parcel will never arrive. read more

Dreadful company! I tried to speak to an agent about a parcel that had not been delivered and you are not able to physically speak to anyone you have to go to an online chat. I waited 90 minutes in a que before I was able to speak to someone, I was asking about my missing parcels and the lady did not answer my questions, she then informed me she would have to pass me onto a colleague and sent me to the back of the que was was infuriating! I had to wait a further 60 minutes before I could speak to someone again. I was informed that the reason I was sent to the back of the que was because she had finished her shift, this is not how business should operate! Do not even think about sending parcels with this company If something goes wrong good luck in trying to get the issue resolved! read more

Terrible customer service. They don't give a toss if your parcel is lost and won't refund you for the postage unless you contact them via their unbelievably slow live chat. Didn't realise this until after lots of lost parcels. They don't reply to emails. Absolutely awful. read more

I have made this account just so I can post this review. This has been the worst experience I have had with a company ever. Like Coralia C. it started off very typical, they picked up the parcel and everything was being posted online on the tracking website. But then it all started to go downhill from there. The package was stuck in sorting for 8 days, after being "guarantee" next day deliver, then after I contacted them and asked what was happening they said that I gave them the wrong address, and that they were waiting for me to contact them. First of all, I was not informed to contact them and had I not been checking up on the parcel every other day I would have not known to contact them either. Second of all, the address was right and I even confirmed it again and they said they'd deliver the package the next day. The package was delivered the next day like they promised, however, it was delivered to the wrong person and signed by them, which I got the proof of delivery for after contacting them the 3rd time about it, having waited 4 days for them to send the email with the proof of delivery! I opened a case requesting either a) my money back or b) getting back my package (contents were worth over £50) which they rejected, even though I gave sufficient proof and didn't ask for much. They gave me no info on why it was rejected and again, didn't contact me letting me know it was rejected. When I contacted them to ask about why it was rejected they said it was because they had proof of delivery, even though I specifically outlined that I made the claim because they delivered it to the wrong person and the rightful person did not receive it. It took me a whole month to get through all this to find out they basically told me to go away. read more

Consistently screwing up pick up with DHL. Cannot contact anyone but have to use their pathetic chat with an automated 'assistant'. AVOID! AVOID! AVOID! read more

I paid £8-02p today for a bar code to send a parcel back,unfortunately I pressed to print the label but I don't have a printer, the bar code has now disappeared from my phone could you please restore it with one I can take to my local parcel shop so they can print a label. read more

send a parcel and it says delivered on 30th march 21,i contacted company who i'd sent it too and they said it had not been delivered,still in the process of trying to get a refund of either company as it was insured,but no joy as no way of contacting parcels2go. very dissapointing. read more

beware trusting parcels2go they cannot be trusted to help you professionally if you have an issue the parcel i paid parcels2go to pick up and deliver to me in london was picked up in paris 75009 france on 02 02 2021 i have a copy of the security video proving the tnt agent picked up the parcel tnt uk told me on the phone the parcel is currently in creteil at tnt in france the parcel was supposed to be delivered to me in london on 04 02 2021 tnt uk refuse to help anymore ( a women at tnt uk called samantha cooper ref 46370053 ) then instructed me to contact parcels2go but it is impossible to contact parcels2go anywhere on their website to make a claim !!! there is no telephone number !!! there is no email address !!! there is no physical address !!! there is no form to fill in to make a claim !!! there is no live chat !!! there is a robot chat that only turns you around in circles asking you questions that have absolutely nothing to do with your problem !!! i want my parcel delivered to me immediately on the parcels2go and tnt website it states the parcel was not collected but tnt told me on the phone it was and i have a video proving it was picked up by the uniformed tnet agent and a letter from the office it was picked up from confirming that !!! this meant that i lost a lot of money as i needed the parcel to show a potential client the sample in the parcel last week the parcel did not arrive and the potential client did not place the order with me and i lost a lot of money due to this contact parcels2go to get them to contact me and to get my parcel i paid for to be delivered to me in london as recommended by trading standards, i am keeping a complete record of my case, beware trusting parcels2go they cannot be trusted to help you professionally read more

international parcels ticked as delivered, but customers say it is not received. this company was ok some time ago, but in 3 last 3 -4 months just became totally usless , lying, and doesn't care at all. We send lots of international parcels but WE need to find another company for sure. DN AUTOGAS PARTS read more

Everything is fine unless something happen with your parcel. If your parcel lost or been damaged then your chance to get compensation are less than zero. read more

THIEVES! I used these to send a bike, The bike arrived crushed by UPS. UPS openly admitted the damage and helped me open a case with them to receive compensation as it was insured for £400. Parcel2go then told me I was not entitled for the compensation and that I would get nothing, although UPS will be compensating them against the claim I made! They have a 'no compensation' list for items they will not compensate and 'Fragile Items (All)' is on there which means if anything breaks they can say it was fragile and they will not compensate. Worst customer service I have ever used, all online, if one person gets bored of you they just pass you on to another customer service advisor with no warning and then you have to repeat yourself again. THIEVES read more

DO NOT USE PARCELS TO GO! I Have had two parcels lost in a month costing me 500 quid and it takes them over two weeks to tell you that they cannot find it, by this time the buyer has claimed their money back. I am now waiting for negative feedback due to their incompetence. They do nothing to track your parcel and their tracking numbers are a waste of time. Pay a few quid more save yourself the headache and be covered. I cannot stress how difficult it is when a parcel goes missing using parcels to go. One thing they do is tell the companies not to discuss a case with the sender you have to go through parcels to go who do nothing. I am totally out of pocket, my time is wasted and my reputation tarnished because of them, BE WARNED read more

Paid for ParcelForce next day 12pm delivery and it did not happen. ParcelForce were willing to refund me but ParcelForce would not. They just state that no delivery is guaranteed!!!! Well not according to ParcelForce's website which is why they want to refund my postage in full. Parcel2Go clearly want extra money each time for optional extras despite that service not being within their control. No doubt they are going to claim for my postage failure with ParcelForce and keep this for themselves! Scam company. ParcelForce want to refund me but Parcel2Go state otherwise! Avoid and use an alternative company. read more

I must say this has been the worst experience I have ever had with a delivery company. It all started very smooth, I took my parcel to the delivery office and I started tracking it. It was shipped and then returned at warehouse. I contacted someone on live chat on Monday and this Jenny lady said that everything will be ok, my parcel will be delivered on time, she will investigate why it has been returned and she will email me in 24/48 hours. So I stopped worrying. After 48 hours, I received no email and the tracking reference hasn't changed although she specifically said that it will be updated and my parcel will be on its way. Today (48 hours later), I started talking to this woman, Jo. She said that actually my parcel will be returned to my home address, they do not yet know the reason.Apparently it will take another 24/48 hours to determine the reason. Also, she said that she has no idea when will I receive the parcel, and I will only discuss a refund when I actually receive the parcel at my door step. That's when I start getting annoyed as it's already the 10th of December and my parcel needed to be received on the 15th. I sent this parcel on the 2nd of December just to clarify. She passes me onto her manager apparently. So I'm now talking to Sarah. She explained that I will definitely be getting a refund....when the parcel reaches my door step. But in order to get a refund, I need to contact them again! On live chat! OMG! I need to talk to another one...again..... Ridiculous. She could not tell me why the parcel hasn't been sent (although it takes them literally 10 minutes to call and ask) and that it will take 24/48 hours. Apparently I will be getting an email but I somehow doubt that. Oh...and my parcel will be with me sometimes...in a few days, maybe beginning of next week. Really? So you can't even be bothered to send my parcel back? You are a disgrace and I can't believe you are allowed to call yourself a delivery mediator. When you promise a service, well...bloody deliver a service not lies. So, not only that I wouldn't use them, but I will ensure none of our three businesses we own use these people again, we will ensure that none of our friends, family, suppliers use their services either. We have a list of hundreds and we are prepared to contact them all to ensure that no one touches parcel2go. Avoid, avoid, avoid! read more