Just back from a holiday in Spain which was brill. We have a villa but as my husbands dad was…read morestaying in it the last three days we decided to book in to Laguna to get some private time. We have stayed at Hotel La laguna around three/four times before and have always had a great time. On this occasion the air con was not working which no one told us about until we complained of no sleep in our sauna room. We also couldn't call reception to ask for assistance as the phones didn't work (apparently upgrading them). The internet was also down for a few hours on or first night but got fixed so no major issue. For our air con issue we got offered a second room by the maintenance man which didn't have any working air con so we said no and then got offered another which was so much better and air con worked a treat. As I complained at having no sleep on our first night and with being pregnant it was dangerous for me to overheat the hotel gave us a refund of our first night but first checked the rest of our stay was satisfactory. I was really disappointed with my stay this time around and don't know if I would go back even though this was one of our fave hotels in Alicante but the manager (when he was in) did get an extra star for acknowledging the issues. I think the pool was also broken/off for a couple of days and possibly the spa too but as we didn't ask what the issue was I can't 100% be sure. It is a good hotel but I didn't enjoy my experience this time.

From the owner: Formamos parte de los 10 mejores hoteles de playa, según los usuarios en Trivago.es. Además, somos…read moreel PRIMERO de la zona de Los Alcázares en popularidad según TripAdvisor.es y según Trivago.es