HEATHER JONES the employee we delt with via email is rude, inappropriate and vile. This is a very lame organization that ignores submitted, legitimate adoption applications from amazing adoptees and can't be bothered to get back to people after they fill out an application and are told it's being processed - and they do NOT return calls. They have all this info online and and then someone applies, talks to someone (miraculously), gets their hopes up BECAUSE NO ONE mentions the dog has an application in ahead of them other than theirs (which we don't even know is true or not), says she will review her app and get right back to her and says, you could come up tomorrow to see her - then NOTHING we have to spend days figuring out how to possibly reach someone to find out ANYTHING. UNACCEPTABLE. This organization is wasting a LOT of people's valuable time and is also VERY UNSUPPORTIVE OF ANIMALS THAT NEED HOMES. This amazing adopter could have adopted another dog elsewhere & saved another dog by now. After days of phone calls, emails, and finally, Facebook, we get one email response - "Bonnie's adopted" - this is after being told our application is being processed and we could come see the dog the following morning. We are only told this after calling non-stop to their number which is always the same response - "voice mailbox is full".
When we emailed again asking what happened to our application - and why weren't we told she was adopted when we were told she's available and all we need to do is fill out the application and could get her the next day - the response we got was VERY DISAPPOINTING, AND EXTREMELY UNPROFESSIONAL.
Here is what we then emailed and asked HEATHER JONES from the rescue: "When was BONNIE adopted exactly? My sister was told days ago that THIS DOG was available, that they received my sisters application and were processing it. The woman she spoke to was Spanish and told her how great the dog was, they talked about her in depth, and my sister was told she would hear back asap so she could make plans to see her the next day (taking off work and planning her weekend so it could be totally free to acclimate her new dog, and making arrangements to drive there as the rescue/foster was 2 hrs away) and being ready adopt her on Friday (TODAY) prior to the supposed dog adoption event at the pet store on Sat. DOES ANYONE KNOW WHAT'S GOING ON THERE? Why is this rescue misleading and lying to people about the dogs that are available then? This makes no sense and it was not handled right. There needs to be accountability for this and we want an explanation. Thanks"
HERE is RESCUE'S RESPONSE from their employee Heather Jones' to our inquiry after not returning calls for days: "Sadly you are not the most ridiculous person I have dealt with today. Close. But not the most ridiculous. Get a life."
That was their whole response, nothing more.
DON'T WASTE YOUR TIME! This place is very suspicious and underhanded and lies to potential adoptees. Obviously, they have NO intentions of actually allowing adopters to adopt dogs (what are they doing with all the personal information they are gathering on the applications then?) nor do they care at all about helping dogs get good homes. This woman should not be responding to adopters like this, incredible, no explanation, no apologies, no nothing but insults? SERIOUSLY?? What is going on? Tens of thousands of dogs being put to sleep daily and you try to adopt one legitimately and this is what happens? WHY? WHY IS THIS RESCUE posting dog photos then doing this to potential adopters? read more