I've had an appointment scheduled with them 2 months in advance they have all my info and birthday…read moreand i called once to reschedule for my daughters surgery and then they called me the day before my appointment to cancel it to say they can't take people under 21 so why make the appointment in the first place this whole time i could've found a different doctor and the lady on the phone was so rude and hung up on me twice and wouldn't explain why she would even schedule in the first place makes no sense

Dr. James Butler MD Dr. Butler performed a multi-level…read morefusion on the lumbar area of my spin in the early 2000s at Tulane University. I have been in pain since the surgery and have had another surgery to help with the pain in my legs. I have had Surgeons in Texas, Colorado, and Washington states that have ordered MRIs of the area Dr. Butler worked on. Unfortunately, all of the MRI readings came back the same that Dr. Butler used too small of hardware and also put in not nearly enough bone graft material to create a solid fusion. I have worked for 20 years in pain every day and now in retirement, I still live in pain and will until I die.

This review is for the Covington location that hosts Dr. Sebastion Koga. While Dr Koga is a…read morewonderful Dr. with absolutely NO complaints about him whatsoever. However, whoever makes the appointments is completely incompetent. My mother had an appointment for 3:30. We showed up at 2:45 to allow for paperwork and were done and ready by 3:00. We had quite a number of people come in after us and at least one gentleman was there for the same Dr scheduled for the same time. We were brought into a room by a very nice nurse and left there. After an hour, I asked how much longer the wait would be and was told the time was unknown. Now I understand each patient is a different case, however the people that were there AFTER us were seen including the gentleman and we weren't seen until almost 5:00 o'clock. The entire visit with the wonderful Dr Kogan lasted no more than 15 mins. When we left we were the only patients in the building. Absolutely horrible service when it comes to making sure you are seen in a timely manner, especially when the patient is in pain and has other appointments. If you schedule someone for 3:30 yet know there is a probability of it runnong over, at least COMMUNICATE THIS, just don't leave people waiting. Two stars for whoever runs that office.

From the owner: We care for patients of all ages utilizing the latest techniques and technology available to treat…read morea wide range of orthopedic problems.