Every year I order PJ's for my wife for Christmas. Each time I purchase from a different vendor, just to mix things up and see if there's a particular brand she likes or the customer service is better or maybe there's a hidden gem out there. So far, they've all been mostly the same and the PJ's tend to be about the same in terms of comfort, fit, style, etc., which is to say they've been good overall.
This year I chose Papinelle after doing some research and comparing. I figured if they didn't hold up or the service was lousy, I would just shop elsewhere going forward. The prices are a bit on the high side, but the styles are nice and the silk blend is supposed to be very soft and comfortable.
I ordered the long pants and top, but was a bit surprised on Christmas morning when my wife revealed they had sent shorts instead, which isn't very cozy when the temps drop down sufficient to light a fire in the fireplace and/or the heater comes on. So why the five stars? Well, it's because of how they handled the situation, how the PJ's fit and feel and look, and the overall experience.
I reached out to Papinelle a few days later and they quickly got back to me with apologies and a plan to remedy the situation. They turned around an order to us within a day and sent the tracking number. They said we could just hang on to the shorts set and were further surprised to receive not only the pants, but also a second top. That was a really nice touch for sure!
These are somewhat pricey PJ's, but this kind of service is part of why you pay the extra money. Things happen and you have to move forward, but it's how a business handles these issues that really defines their character and diligence. Top that off with a great looking and great fitting set of PJ's, and you have a winning combination! For the first time, I'm planning to return back to Papinelle next year to pick up another set. read more