After many years having a nightmare with Virgin Media who might offer the best speeds in the…read morecountry but they have the reliability of an estranged father, I decided to give a chance to BT down to them being one of the major players in the UK Broadband market - I use my broadband a lot which is why I need top speeds which are reliable, sadly some of their best speeds were not available in my area and even more confusing I was told by online sales that their best speed package would cost more but would offer no benefit to me (It wasn't possible to get the higher end of the speeds promised in that deal), for me it makes no sense - then why is it letting me purchase it with nothing stopping me otherwise? As well as broadband BT offer many other services in the UK including - Mobile (The other big players in the telecommunications game including Sky and Virgin also offer this but BT's difference is that they also own the largest operator in the UK, EE, however, they do have their own branded network) - Television (Perhaps not as good as the big players Sky and Virgin) - Sport (Exclusive rights to UEFA matches in the United Kingdom - free with Virgin Media, chargeable to other customers) I ended up getting a deal which seemed quite good at £29.99 per month with a £60 cashback through a prepaid MasterCard for speeds estimated around 32-36 Mb/s which still isn't great but I thought with their two week cancellation period (see how it works, only end up paying your usage) which allows you to get out of contract in that time, I decided to give them a chance. I really don't understand the £9.99 delivery fee, considering an engineer is coming out the next day after the kit is received why can't he bring the equipment instead of charging me more for it to come separately the day before? I can't help but feel this is just a hidden installation charge so they can recoup some of the money back if you do decide to cancel within their two-week period which they allow you to cancel after the services are up and running. For the price, the promised speeds are pretty ridiculous especially how they did allow me to go through and buy a higher speed even though the online support did advise me that this wouldn't work - but they'd be willing to take more money? With BT being the largest telecommunications company in the country, you'd expect them to have great speeds anywhere especially where Virgin Media can deliver speeds over 6x as fast. I didn't have a good start with BT either - the annoying, repetitive emails once or twice a day about my engineer visit really got annoying after a while - I know when they are coming I booked it, I don't need multiple daily reminders via email and SMS - once is fair play, doing it, again and again, is just harassing and takes the piss. The customer support for customers really did decline after I signed up - not only was it difficult with them originally refusing to connect me onto online chat, meaning I had to contact them for a different issue as it only re-directed me to their useless help pages but I had an error changing my engineer appointment, eventually I was told that if it's under 24 hours you have to let the engineer come to your house and cancel it then and then phone them to rebook - surely this is bonkers as they're wasting an employee's time who could be working with another customer AND bothering a person after specifically not requesting a visit from an engineer at the previously agreed time? The engineer did text me on the day of my visit - which also happened to be alongside another half a dozen emails from BT - I mean, come on how many times do they have to tell me someone is coming? I tried to contact him to let him know not to turn up anyway - but he did and he didn't bother to read my text. Shame. BT then continued to phone, text and harass me until I decided on making a new appointment and in the end, I just decided to cancel my services before they had even begun - awful customer services with high pricing services which are nowhere near what competition can offer. 1*

I HATE YOU, MY LORD I HATE YOU! Like Michael Jackson sang to Paul McCartney, I am a lover not a…read morefighter, yet this company creates a rage in me like no other. I'd gladly don my gloves and box the ears of BT. If they were on fire I'd throw on gasoline. I agree with everything Corinna H says and more. BT is quite frankly a thief. I've had problems with this company in the past. On moving into my new flat I was gutted when Sky told me I'd have to get my line rental through BT. When my girlfriend and I set up the phone line we made it implicitly clear we wanted the basic line rental and nothing else. We'd pay our phone bill to Sky through the Talk Talk package, so all we had to pay to BT was a contracted £11.75 per month. This means a yearly total of £141. Simple you'd think. NO! For the first four months BT took £12. Ok this is a touch more than expected but nothing to write to Watch Dog about. All of a sudden £27.50 gets taken. My girlfriend calls them, perturbed. After spending over one hour on the phone talking to a man in India who had no power and no understanding of what we needed, we hung up. His only explanation was the computer system recalculates people's bill every three months, and if we pay more now we'd go back to paying £12 till the yearly amount was covered. Is this even legal? Can a company just take what they want? Since the initial debit of £27.50 BT have continued to take this amount. Last month we received another of their illegible bills (can anybody make any sense of them?) that stated they owed us a credit £17.87. Great! So what do they do? Rather than credit us with the money they owe us, they take another £27.50. After checking my girlfriends account, we have worked out that the £141 we should have paid is already £213. They are going to get a filthy phone call from me on Monday. If you can avoid using BT, do yourself a favour and run as fast as you can in the opposite direction.

Very happy - cheap and honest service. Approx the same cost…read moreas XLN each month but so much of a better service. Highly recommended.

If you love to travel internationally, a MUST HAVE is Truphone…read more I use the Truphone Sim Card product (they have another product for Truphone App). With the Truphone Sim Card - I have one US number - and I can use it virtually anywhere I travel to (with an unlocked phone). No more trying to buy different SIM cards and keeping track of them. Pay as you go. Woohoo!! Last year, I went on a group tour with National Geographic Expeditions to a country where no one else on the tour had cell phone service (except this girl right here - that's right... ME!). My phone was passed around like a hot commodity for everyone to call their loved ones. (I got a lot of free drinks in return). Truly a MUST HAVE! I've been using this for at least 2 years now when I travel. Rate Checker - http://www.truphone.com/US/Personal/Truphone-SIM/Rate-checker/ TIPS: 1) When arriving in countries, a text message is sent to your phone of the local rates to receive and send calls / texts. 2) Depending on your phone, sometimes it doesn't pick up the network automatically. The first time I had trouble (after traveling to at least 5 different countries was Grand Cayman). Easy solution - you just need to manually change the network in the phone settings. 3) Receiving text messages are usually free. ENJOY!!

* Finally an answer for when I travel! *…read more I am sick and tired of switching in new SIM cards to my mobile phone every time I land in a new country. These folks have come up with a brilliant solution. They give you a single SIM card, and you can add numbers in different countries to it. Brilliant! Right now they only have numbers in the States and UK, but they are expanding quickly (with a promise to add Canada in about a year - can't wait!). I ordered the card, and received it in about 10 days, along with a complimentary start-up credit on it. I logged onto the website, got to choose from all the available numbers to find one I really liked, and was up and running! Calls within the US are reasonable at 15 cents a minute, and that INCLUDES calls back home to Canada! Woo hoo! Calls to a bunch of international destinations are also quite reasonable (15 cents to Hong Kong, 16 cents to Japan, etc.) And now when traveling into one of their "local" countries I will receive a text message upon turning on the phone letting me know the rates, and any discount upgrades available. For instance, when I visit the UK I can upgrade to get local UK rates for $12.99 and then all calls within the UK are 12 cents a minute without having to switch SIM cards - even when people call me on my US number and I'm in the UK! And if I need to have a local number for people to call me, I can add a UK number that rings through as well (which will work in the States for that same 15 cent rate). They already have low cost roaming (much lower than my other SIM cards from North America) for travel in most of Europe, and will be offering local rate plans in a bunch more countries soon. Finally a solution to my problem of having to switch SIM cards all the time! Once they add Canada I'll be able to make this my permanent SIM card at home too! Can't wait! For now I will be using it whenever I'm down in the States, Europe, or Australia (which they just announced as the next local country to be added soon). (Their rates in Asia are still not fabulous sadly, but I imagine that will change as they add local countries there too.) Really a brilliant idea for international travel! Thank you, Truphone! Oh, and you'll get a 5th star when I see your Canadian local rates - hopefully sooner than later!

Hello everyone, please try to avoid this company. As soon as you signed on the contract then the…read moreprice never the same and kept rasing. Terrible service, when I called them request about my bills in overcharge as they answer because they believe they added more service into then the I must to pay more. They are scam company MUST AVOID this company

Our company was with XLN until recently. We had a loss of broadband and therefore sales for about…read more10 days due to an admin error at their end. Extremely hard to get out of their contract despite following the terms they had sent us. They word everything in such a way that it is misleading to the customer to tie you into their services and make it hard to leave. They claim to be there for small businesses but they are just out for what money they can get out of you. Avoid at all costs.

Great communicators, easy to set up an appointment and they keep you informed as to arrival time-…read morefriendly and reliable- got the job done, gave recommendations for a product to help my situation and followed up with a link to the product- would happily recommend and would use again

I damaged my new laptop screen. I don't know much about computers and so was hesitant to ring…read morearound and take a risk. I was recommended this company via a Facebook group I am part of. The service was quick, professional and friendly. I would recommend this company to others.