Very friendly when you walk in the door. The food was very delectable and I was very happy with the quality of the restaurant in general. Would come again and would tel others to come! read more

I had Broccoli Beef, it was pretty bad. Hardly any beef, temperature was lukewarm, and tye Broccoli was SO hard that I actually hurt my jaw trying to bite off the florets. There was no flavor. Won't be going back there. read more

Abysmal service! My husband was nice enough to pick up food on his way home from work for us & we live a half hour away. I ordered online because he had problems in the drive thru last time. This time was even worse! They gave our online order to doordash for some reason & said the screenshot of the order with the time and order number on it were not enough confirmation?! Every other place can tell between Doordash orders & someone else's order just fine. I understand mistakes happen but then they refused to make it right! I had to order it AGAIN AND I had to go online to request a refund. STAY AWAY read more

Upon walking in I walk into the front employees being very unprofessional talking to each other secretively. I did also notice they were looking at me and would continue their gossip. The food is ok I just wish the portions were much more lol. The employees tend to be overly comfortable with the customers and it makes me feel uncomfortable. I do not like for you to laugh in my face because I online ordered one item. We are not friends. Overall this place is unprofessional amongst the employees and good customer service. read more

Portions are noticeably smaller than they used to be, prices have gone up, you can't get a kids sized soda with the kids meals anymore (you're locked into apple juice or water), and the kids meals come with a bag of apple crisps - one of which we realized was open when got to the table. My kids who have always loved Panda didn't care for the chow mein - I don't mind some veggies in there but it was over the top. Service was pleasant, although the wait was longer than it should've been given the number of folks in the place. I don't think we'll be back anytime soon. Lots of changes and decisions that don't seem to encourage return visits. read more

We've ordered online several times during the lost pandemic year -- always just my wife's favorites, the teriyaki chicken and chow mein. Usually no problems, but yesterday, when we went to pick up our online order, which we'd been told would be ready in fifteen minutes, we had to wait in a car line for another fifteen minutes, and when we pulled up to the window the girl there wanted to bill us and give us something we hadn't ordered. Then she said our food wasn't quite ready yet; it would be ready in two minutes, so I should park and go inside. I did that. The employees paid no attention. Not till half an hour later (when my wife and four-year-old had fallen asleep in the car) was our order ready. When we got home we found that it was missing the two large orders of chow mein we had paid for. I think we probably won't ever go to this restaurant again. read more

I placed an online order and paid for it on the app. Once I got to the store to pick up they informed me they don't have the kind of entree I ordered, and they also said they couldn't give me a refund. If you look up how to get a refund online it says the store manager should give you one, so the Iowa City store manager basically refused to do his job and give me a refund. DO NOT eat here they are ran terribly. read more

I order orange chicken every time and it's under cooked and/or not enough sauce every time. I don't know why I keep coming back and hoping to get the orange chicken that I know I love. read more

DO NOT ORDER ONLINE! Canceled my order and refused to refund me. Order was placed through their website, which utilizes doordash. Each party told me to contact the other. Not happy. Would give 0 if I could. read more

So disappointed! I have been to several Panda Express locations and waited once or twice for a item. However, at this location we had to wait for rice, veg's and two entrees. We should have checked the food before we left... Why am I saying that? Well, I am so glad you asked... The carrots and broccoli in my veg's were crunchy, and hard. The teriyaki sauce was over-cooked and thick... With chicken pieces cut larger than usual. My daughters Beijing beef, beef pieces were tough and chewy. Not what we experienced at other Panda Express locations. The onions in mushroom chicken were larger than normal... She had to pick them out, as not to crunch on them, which would overwhelm the flavor of the food. It seemed the workers were not communicating and several people were waiting... The manager seemed to be trying, however, it was obviously help is needed here. The location had several General Tso advertisements, but they were out. When we left we could see the drive thru line had 4-6 cars waiting. You would need to plan 20 minutes for a visit... This location is definitely not a positive representation of a Panda Express...Express being the operative word here. read more

I got the steak and shrimp bowl. The steak was tender and lots of it and the shrimp were large and quite a few. It was on fried rice snd sooo good! I'll eat there next time I'm in Ia. City. People were very nice. Great wxperience. read more

Fast service and clean restaurant. I like the angus steak. I have been at this location a few time. Their drive trough also quite fast, less than 3 minutes. They always give you sample no matter if you ask for sample or not. It is a quick and cheap way to eat off interstate. read more

Generally I enjoy panda, but this time was different. I waited over 45 minutes for mixed veggies and they continued to serve other customers the entrees I ordered without putting them with my order. I then had to wait for them to make new entrees. The orange chicken had no sauce and they gave me lo mein instead of fried rice for one the plates. No apology was given. read more

Fresh and fast always, I love the new Peking pork dish they have right now, staff friendly and very polite manager. Will definitely return to this location. read more

Worst customer service stood there for 10 minutes when I asked talk to a manager turns out the GM was the one ignoring us he literally did everything he could except help us and then when asked why he didn't help as he just laughed and said he was busy doing the drive-through which he already had another guy on the drive-through read more

Well, as a Chinese, the Kungpao Chicken here is amazing! I'll give my 5 stars for this dish. Much more better the Chinese restaurant in old capital mall. This is real Chinese food! read more

Tez from the Iowa City Panda Express was an amazing employee when we came to eat! Super friendly and helpful, made our day. He deserves a raise for sure! read more

ZERO STARS is my actual rating. Worst. Customer. Service. Ever! I went through the drive thru about 20 minutes ago. My order took a little longer than I would would have expected for fast food, but that wasn't my biggest complaint. When I received my food, I opened the container and the egg rolls were burnt. I mentioned it to the server in the drive thru and she said: "that's just the way they look" and added "they actually look pretty good". I must have given her a dissatisfied looks and she then stated, "well it will take 8 minutes for more". So, I kept the egg rolls and vowed I would never go back. I decided to contact a manager. So I called and asked for one. I spoke with someone who called himself "John". He acted like he was concerned and then said "I don't tolerate that. They are gonna be in trouble." He then asked for the name and I read it odd the receipt. The phone then went dead. I called back and a female voice answered. I asked for "John" and she said they didn't have someone by that name. I then asked for a manager. She put the phone down and no one ever came to the phone. I will never, and I mean never ever go back. I would advise my Yelping friends to avoid this location. And based on the score rating I see it may not be around long. read more

Panda Express - They need to change the oil. - Chinese Near Me - Iowa City, Iowa

For being a fast food joint, their food is fresh and service is fast. Stopped by after lunch rush or dinner rush help with the wait and they willing to cook fresh when ask. read more

This review is based off of a return visit. I'm upset that I have to write this because I enjoyed very much my first visit. We are visiting from another state for my birthday week. I looked it up online to see what time they closed and it said 9:30. We went here last night 7/11/2019 for my birthday. We arrived at 9:00pm. I went to the drive thru and there was a car in front of me and I could hear her trying to order, and the person taking her order kept telling her that they didn't have what she wanted finally she got frustrated with them and drove off. When I pulled up I asked right off hand if they had any orange chicken and teriyaki chicken. I was told yes to one and no to the other. I said how is it that you don't have the food and you are supposed to be opened until 9:30? Another voice came in and said if you want to wait we can make it for you, then another voice came on and said no we can't we closed the grill already then they bickered amongst themselves and then one said oh well, I guess we can't. So I told them that, that was ridiculous and I wanted the name of the manager to which someone responded, you can call in the morning. I drove to the window and told them no, you are still open and I would like you to give me the name of the manager and the phone number. Then they sent a young girl to the window and she said that she was the shift lead. I said to her, how is it that you all are supposed to be open until 9:30 and you have no food? She said after 9 we make it to order so that we don't waste food. I said to her but, you guys won't make my food because someone said that the grill is shut down, she said well I didn't know they shut the grill down early. I asked her who is the manager? She said she was, I asked her how is it that, that happened and you as the manager didn't know? I also told her if you are the manager how is it that the employees are telling you what to do??? She told me to call kat and she scoffed as I drove away...... This is not a good look to people who are visiting from out of town. read more

Corporate pre-made frozen junk, IC has at least a couple really decent Asian food places where you can get much better food and pay less.

I've also been loving this quick and convenient place, however, I just got food poisoning from there tonight and never think will be back anymore! I order chow main and orange chicken as a bowl, and felt nauseous about 2 hours later. And now I'm up at 2am puking. I still feel sick at this point. read more

Everyone in this restaurant is FIRED!!!! They are always out of food and close early out of nowhere. The food doesn't taste good and they are slow. Like I said, every employee there is FIRED!!!! 0 stars! Hands down the worst restaurant I have ever dealt with on MULTIPLE occasions. read more

Very disappointing Bad service, cold food, and the restaurant it self was extremely unclean read more

Pretty fast service. Food is good, but they sometimes run out of orange chicken fairly early in the evening. Overall, good Panda.

Nice staff friendly service. They welcome everyone that walks through the door. I don't understand the hate on here.

The food taste okay.. But we went through the drive thru and waited for 10 minutes!! While everyone inside was getting served right away!! Ever annoying!! Didn't even come to the window it explain what was taking so long read more

There were about 5 people working there and when we got in line no one helped us They were Low on food and service was slow And a couple people in front of us also left because of their slow service One lady working there was too busy changing the channel on the TV to help the people in line read more

Completely disappointed in the drive thru service. I ordered a bigger plate only got 2 entrees out of 3 a completely wrong side. The 2 entrees were cold only half of them were barely even warm as if they weren't kept in the warmer. The noodles were not my choice of a side on top of that they were undercooked so overall my entire meal was totally ruined and a waste of money. Definitely will not try to go through there ever again read more

Chinese fast-food is about as detailed of a description as I care to give this. Subpar flavors, long wait time, average selection and friendly (but sometimes painfully awkward) employees. They really need to tend to their outside appearance of the building more, I remember driving over the same spoon in their drive-thru a week and a half after the first day it was there. Also their doors are locked at 9PM so I'm not sure if they're open or closed because people keep going through the drive thru even though they're cleaning out their pans by then and it doesn't really say if they're closed or open. read more

The service here is horrible, and they're always out of food. Even the drive thru takes 20+ minutes. Whole place is unclean with trash overflowing. Go to the one in coral ridge mall. read more

Beijing Beef is really good and always fresh. Service is fast and efficient.

I fear the original crew from headquarters that helped open this Panda E has left and this location has reverted to mediocre Americanized Chinese food. The orange chicken is now super sweet and no longer as spicy as it was when this location first opened or how you get it in the west coast. read more

Why are they always out of food? Had to wait 15 minutes for teriyaki chicken and then they had no teriyaki sauce.grrrr

I really like Panda Express food. But the service there was terrible tonight. I've got my food and am waiting to pay. While the manager was on her cell phone she is telling the girl not to put in the money draw. So there is one other girl there that is doing the drive up but can not ring up my food (not sure why). So I wait and I wait for someone to come so I can pay for the food. If this was for me and not my son I would of walked out. So after 5 minutes or longer, the manager gets off her cell phone rings up the food doesn't say one word about sorry for the wait or anything. Then she hands me my change and gives me the bag on the way home which is 2 hours away I realize she didn't give me all my change. Will never go there again. Will have to stick to the coralville mall panda express. read more

May 7th around 9pm. I asked for the bigger plate but they didn't have the side I wanted so I asked if I could just get the 3 entrees. Apparently I broke the system. The woman had no idea what to do as if she was a deer in head lights. She had to ask another worker and she was told to give me three small containers. The amount of food I received was deplorable. She gave it to the cashier who then charged me for each container rather than the bigger plate price. Instead of $8 it was $11. I asked her but of course she wouldn't know. Aside from being annoyed for the price difference for such little food,I was livid because of the principle. Why would you charge more money for a customer not wanting a side and ultimately receiving less food? Because of the almighty wise decision made by another who is not fully aware of the situation? Yeah cause that totally makes sense. These people lack common sense. read more