Amazing people working there, the price you see for the price you will pay for rent, very nice…read moreapartments too

These apartment are crap! A family member lives here and has reported 2 problems with the apartment…read moreseveral times and the management has yet to send a plumber. It's been over a month!

This is the first apartment that I have ever stayed at in my adult life and can tell you that I…read morehave always been terrified at the thought of becoming a statistic like everybody else in the sense of their car getting stolen, their apartment getting broken into while at work or even mugged out in the parking lot. During the course of my 4th month here I have not heard anything about break ins, cars getting stolen or mugged in the parking lot......I think I've been living in Houston way too long. This complex is very conveniently located on the intersection of Highway 347 and Jimmy Johnson Road (Where there is a whole sleuth of apartments, apartment ally?). Five minutes and you are at work if you work at the Sunoco Refinery Project and a two minute drive to your local HEB. Rent for a one bedroom suite averages to about $530 a month give or take a few dollars. The Asian office manager at that time is pretty pleasant and will explain the details of the rent contract to you. The complex is usually always clean, trash is not thrown around, there isn't anybody trying to show the world that they have a bumping system in their car and no "up to 6 a.m. parties" with wall crashing music to put up with here. Every tenant I have seen here seem to be the working class type of all races. The dumpster has never over flowed, something that I've heard of a lot in other places. I'm almost going to miss this place when the project ends and I have to go back to Houston but what would highly recommend this place to anybody that asks me. I just do not feel the "bad element" here compared to the other places I've heard about. Unit #19 has new carpet by the way *wink*.

From the owner: Apartmentread more

If you are looking for clean, new and nice apartment look no further…read more Originally from Houston, I will be working on the Motiva Project for a while and needed a place to live. While many like to live a bare bones lifestyle, I don't and that is why I chose Willow Lakes. My top two candidates were The Avenue and Willow Lakes. What set Willow Lakes apart from the rest was is its reasonable prices, big rooms and great community. Located right off of Highway 69, south of Nederland Ave, it is very close to everything. While Willow Lakes does have a gym, I am glad I'm close to an Exygon. Another nice amenity Willow Lakes has is a great big pool. Although, Port Arthur is no Houston, Willow Lakes will make it a very comfortable stay.

HORRIBLE! The employees each fed me different false information during my application process after…read moreI spent a week going back and forth with them after someone told me I could do a 9 month lease and it ended up being false. They were rude and not helpful at all. Do not recommend staying here.

What a great place. very clean and safe. the residents are very friendly. The manager always takes…read morecare of my concerns, just a great place. I do love the property.

Zero responses to emails, mold in my closet and took forever to fix, no one ever there to help…read more Cannot wait to move out!

Wish I could give them ZERO! We got the keys after 4pm on…read moreFriday, moved in Saturday evening after work. It is now Wednesday evening. The place is HORRIBLE. There are broken doors, screens, vent covers, dirty/painted and missing electric covers and light switches. Ripped linoleum, broken garbage disposal, leaking pipes. Fixtures broken and missing. Carpet and drains were full of hair. Food particles in the carpet throughout. Too many holes and patches in the walls to count. Cheap and broken cabinets. Interior doors broken and overpainted to the point they don't work correctly. Patched doors. And the worst of all they ARE INFESTED WITH ROACHES! They say they sprayed last week befor we moved in. They came in yesterday and sprayed again (we witnessed) and today the roaches are still coming out of all crevices. They charged us for Friday and Saturday rent and have offered us a 300$ discount on August rent... 300$ when we have to have the big guy come at least twice, the cleaning lady come, and maintenance come god only knows how many times... they advertise luxury apartments??? LUXURY? This is a 600 apartment at best. I'll give you 650 because they have a car care area and assigned covered parking. I have been all over the nation. I have NEVER seen a bigger disparity in the quality to price ratio of a rental!

I really like the complex, is very secure and close to the different job sites in the area. The…read moreCentral Mall is very close and they response to any maintenance request very quickly.

When I first came to this are for a local refinery project we stayed at a couple different hotels…read more then when the project got extended we moved to these fairly new apartments. We all have the 1 bedroom apartments and everyone that's on our crew enjoys them. They have newer washer and dryers in each apartment (saves lots of $$ on washeteria's and time). Ours came fully furnished, which was nice, but you need to go to wallymart, etc to upgrade the bedding. The airconditioning worked well, even in the 100+deg days this past summer. Havent tried out the heater yet, but assume it'll work just as well. The pool and rec areas seem to be maintained very well also. The outside gazebo and 3 pit bbque area is also nice, but can get a little crowed on holiday weekends. If and when I ever return to this area for more then a couple weeks I will stay here again.

Don't go here. We lived here for close to 2 years and we had to move out because our entire…read moreapartment had mold coming out of the vents. It was the worst in the closet, but bad in the living room & kitchen too. When I say ALL my clothes / couch / anything left in reach of the vent had mold I'm not exaggerating. They came and changed the vents even after I told them it was most likely in the air ducts. All they did was clean & change the vents. Guess what? Mold starting growing out of them again. They do have a maintenance man and they are responsive so that's why I'm giving 2 stars instead of 1. Overall super unhappy with the mold experience and having to throw things away / wash everything I own in our new house. Also, they nickel and dime the hell out of you. Find somewhere else to rent! EDIT: if I could give this place LESS than 1 star I would. After moving out we got a bill of $600 for them to CLEAN. Apartments always clean after people move out. They charged me $50 for a "hole in the wall" which was literally a hole from a SCREW. And a $75 fee for a "full clean"??? And seriously charged multiple other fees for different cleanings but also a full clean. Seriously FUCK this place. Do not go here. RUN!!!

Nice apartments...a bit pricey. There are a lot of extras that come along with it though i.e…read more cable, gym, pool, game room...as I notice so far it appeals more to younger people.