In my experience, this has been the best experience I've had so far, they are understanding and…read morehave provided me with incredible support. I've faced a variety of situations, and in every one, their assistance has been prompt, efficient, and always accurate.

Matt is beyond amazing. I shopped with all the insurance companies and he by far not only went…read moreabove and beyond but was also tge cheapest rate with the lowest deductible. Strongly recommend him. Don't waste your time looking elsewhere

Couldn't get my policy canceled properly, despite THREE chats with State Farm reps documenting the…read morecorrect date. Fahoome apparently cannot read (he had to process the cancellation himself). Big problem for an insurance agent. Accuracy is imperative. Mishandled our policy with multiple errors, then tried to blame it on someone else. Obnoxious and rude to me on the phone on one of the very few occasions (and last) time I called the office- instead tried to upsell me on more insurance. Inherited us as clients from Dan Jilek- who sadly passed too soon. Fahoome apparently feels he doesn't have to build or maintain relationships with customers of 25+ years that were HANDED to him- ZERO EFFORT- and we are THRILLED to be rid of him and his constantly changing office staff. Can't keep customers or employees. Do yourself a favor, get out before you have a claim- from those who reached out to me with a claim, it's an even bigger nightmare to deal with him. You're on your own. ‍

State Farm in general tends to have good customer service and good responsiveness. As far as…read moreclaims, when someone hit my car (while I was parked, mind you), the agents here did listen to the story. They tended to refer me to the corporate office which I wasn't too pleased with. Though I understand that the nat'l hotline handles claims, I would prefer they look into my case on my behalf. Because really, that's the only time you need your agent, right? ..is when someone doesn't look where they are going and bumps into the driver side of your car WHILE you are parked. The only time the agents here were very friendly was when they were signing me up for their insurance (of course). In general, as a local chapter, I wish they were a little bit more "on top of things" and responsive to their clients. It just seemed like when an accident actually happens, they don't have a lot of answers or responses to questions. I think this office is fully capable of improving on this.

The owner of the company got involved after leaving a bad review and handled the work that was…read moresupposed to be done over a year ago.

Alan Osterdale is a great agent. He helped us put together the right auto and home insurance for…read moreour new home in west bloomfield. As a first time home owner he was able to explain everything and make us feel comfortable. Thank you Alan!

I've been a customer with Tom Pelham State Farm for over ten years -- in that time the team has…read morebeen so excellent in providing prompt service, as well as finding discounts for me to keep my insurance as value packed and cost effective as possible. Recently I had the opportunity to work with Xochitl and Zach from the office, and both of them provided me with great information as well as a quick turnaround on documents that I needed for a new vehicle pickup. I appreciate both of their efforts and the team at Tom Pelham is part of what's kept me a State Farm customer for all of these years!

Quite literally, there's no one better. I've been with Tom for over 5 years and any issue/question…read morethat I have ever had has been addressed above and beyond with the upmost professionalism, courtesy and transparency. And that's all you can ever ask for.

They got me insured in 20 minutes with a better and less costly policy than what we hadread more

One month my insurance is $300, the next $250, the 3rd month my Bill skyrocketed to almost $370…read more There was 9 explanation as to why my payment keeps changing. My agent Ashley was disgustingly hard to deal with. The other agent Jennifer i was transfered to was just as useless. I ended up calling another Farmers agent at got the same quality of insurance for $160/month.

I would like to retract my review, once Holly read it she made things right. Although it took 11…read moremonths I did get my refund and Holly should be given credit for fixing the issue. -Mike-

Ann Arbor Tax Service did an excellent job completing a complicated set of trust tax returns after…read moremy dad's passing. It was a difficult time and I had a lot of concerns but during our first meeting Fred alleviated my worries with his professionalism and calm demeanor. Fred and his team prepared all the returns quickly and precisely with prompt, courteous communication throughout. I highly recommend Ann Arbor Tax Service!

These guys are great! I was unsuccessfully trying to handle the payroll at my growing business. I…read morecalled Fred on the recommendation of another business owner, whom i have a great deal of trust in. When I went to Ann Arbor Tax Service I had just received a letter from the IRS, because (surprise, surprise) I was not filling my paperwork out properly. in one meeting he was able to completely calm any anxieties and fears I had surrounding my future interactions with the IRS. Fred is great at explaining things so that I understand them while not talking down to me. He took the time to meet with me to help me sort out and clean up my quickbooks.My only regret is not working with him sooner, it would have saved me (and him) a lot of headaches .

so I was referred to Chad, I went to his office a few times ( I am old school and like to meet and…read morespeak with people) I finally found him and explained what I wanted and that I wanted to sign paperwork in person. I signed up for homeowners insurance with him and he gave me a quote for auto insurance. I wasn't ready to finalize the auto insurance and asked him to call me in a few days. He Never got back with me-I called him Again- and again-he texted me a few days later with an excuse -his daughter had issues and he couldn't get back with me. Ok, I waited a few weeks, drove to his office twice ( not there) then Tried to contact him Again - no response. then after paying for homeowners insurance, in full for 6 months, I was charged $109 from my account. I Tried to contact Chad Again ‍- after several attempts I got a text from him saying he was dealing with his son's car trouble and would look into my issue And get back to me soon- He never did- I did and figured it out, after on hour on the phone with AAA. He had me sign a EFT - I should have read it and he should have told me. and since he Never did His job to contact me so I could sign up for auto insurance, I was charged an additional fee because I didn't Bundle! Totally Chads fault! Are you serious? I've raised 2 sons-( both Doctors) Never did I use them to tell someone that they are the reason why I didn't do my job! Then I went directly to AAA- I wanted to make sure Chad wasn't going to make any $ from me- Oh, he's an independent contractor and I can't switch to another AAA agent unless I cancel Worthless Chad and wait 6 months. Do Not Use this Insurance Agent!

We have been using Torley insurance group for all our insurance needs and we are very pleased. Chad…read moreis extremely responsive and I never have to wait to get questions answered! He is very knowledgeable and really cares about his clients.