This place is SHADY! I ordered a pair of shoes in March and did not receive after 30 days. I followed up and was told the shipment was delayed due to the tariffs, even though the order was placed long before the tariffs became an issue. They could not or would not give me an estimated delivery date. Another 30 days had passed and I followed up again, this time telling me I should select another color. At that time I requested refund which took another 30 days and several emails to receive. Manage your orders and refunds closely if you order from this company. read more

I love this place! I take all my out of town guests here to get a pair of custom sandals. It can be overwhelming trying to decide how to customize your shoes but it is also super fun! I own a couple pairs myself and find them comfortable and durable. I have had other sandals with leather bottoms that were treacherously slippery but these shoes I haven't had a problem with. I go to the shop on S. Dixie by La Sirena Restaurant, staff is always friendly and helpful and the store is usually very quiet. read more

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Love these sandals. Very comfortable, fit true to size and they look great with a freshly done pedicure. Looking forward to another pair. They are a little expensive but you get what you pay for. Sometimes it costs less to spend more. This would be one of those times. read more

This company has zero communication. It took weeks to receive the shoes that were too small, so I followed the return instructions and the only chat worked at the time to confirm where to send. It's been 3.5 weeks since they've received the return and I haven't been issued a refund: but furthermore, they don't reply to their 'contact' email and the online chat has not worked since and errors so there's no way to communicate.. buy shoes elsewhere if you'd like communication and any realm of a normal timeline. And a refund for returned items. read more

Best sandal, sunglasses, and beach store I've ever been anywhere. Incredible selection of styles and prices

I have loved two pair of Jack Rodgers to pieces and this season was Very disappointed in the new sandals, which I viewed in a shop and online. The leather appeared very cheap, thick and plastic looking, not nearly as refined as the previous seasons shoes I purchased in a boutique. When I mentioned this major disappointment in JR recently to someone, they stated the owners divorced and the company was split, with JR going to the husband and the wife starting Palm Beach Sandals. Looking at the PBS site, it is clearly the quality I remember but no where Near the selection. I preferred the one inch wedge heal as it is more refined than the regular square heal. They do have a 2 " heal and I plan to order. Wore my last pair of small wedges at least four days a week for over two years before I wore the front of the sole out under the ball of my feet. Exceptional design, casual but elegant and always classes up what ever outfit I have on: expensive shift dress or shorts. I certainly hope PBS can regain their mojo and leave JR in the dirt. JR clearly looks like they turned the show over to some chinese shop with no clue. Purchased a pair about eight months ago and returned due to very poor quality of leather and construction. Very happy the PBS is making a comeback from the ashes, I will be ordering the sandals and placing a follow up post here. read more

As a first-time customer of the Palm Beach sandals I have to say I'm extremely happy with the service & the sandals. They're probably the best made pair of shoes I've ever purchased. As the website says, THEY ARE 100% GENUINE LEATHER. Monica the manager, took my order over the telephone and they were to me in about two weeks. She was friendly and helpful. I was so impressed with the first pair of shoes, that I bought a second pair right away with my custom monogram. Speaking to the other reviewers who said they found a 'made in Mexico stamp' underneath the strap, I'm sorry, I just don't believe it. Hmmm? Sounds like either those are malicious reviews written Jack Rogers (competitor) or those were not genuine Palm Beach sandals that you purchased -probably a knock off -which are everywhere- and that is why I would only purchase directly through the Palm Beach Store: 561-847-4000. read more

I ordered a pair of these last year thinking that they were of better quality than Jack Rogers (it's plastered all over their site...) and the fact that they pride themselves in being "Made in the USA". When I received the sandals, they clearly said "Made in Mexico" underneath the strap... just like what the other reviewer, Deborah, mentioned. I was so sad because I was really excited about these sandals! I tried calling but it never went through. I left messages but no one ever called me back. I posted on their FB page but my comment got deleted......... clear to say I'm glad Yelp would not allow the owner to delete my review warning other consumers out there!! However, I was able to return them successfully. Again, like Deborah said, beware of the false advertising!!!!! read more

I have 27 pairs of these shoes and have been wearing them for over 10 years. They are great sandals. Love them! I have several friends that have them and they love them too. read more

I was going to buy Jack R sandals when a dear friend suggested I try the PBS. Keep in mind I don't particularly like wearing thong sandals. I own lots of Lilly dresses and wanted some fun sandals to wear with them. The lady at the Juno Beach store was very helpful. Now 3 weeks later, I LOVE these sandals! They are now my "go to" sandals over the Naots I've worn for 10+years. read more

I wish I could give them 10 stars! I have been buying sandals from Palm Beach Sandals for the last 20 years! My mother took me here when I was younger and I have grown up in Palm Beach Sandals! I love the fact that you are able to customize your own colors too! Its like I get to be my own designer! I would highly recommend Palm Beach Sandals especially over Jack Rogers because I have had a pair of the Jack Rogers and they KILLED MY FEET! I have NEVER HAD THAT PROBLEM WITH PALM BEACH SANDALS! I asked them one time what the difference was and they explained and actually showed me the difference in the quality and how they use all leather where Jack Rogers uses plastic. All in all I would say give Palm Beach Sandals a try as they will be the best sandals you will ever own! read more

Still have not received my sandals that I ordered last year. I emailed the company and they said the sandals were shipped to the wrong address. The person I emailed said he would send a new pair which was great, however, I still have yet to receive my sandals. read more

I wish I could give this company 0 stars. I was hung up on TWICE and yelled at by someone who said they were the manager. I received a DAMAGED pair of platinum sandals and tried to get a refund. I would never ever do business with this company again. I read other reviews about the horrible customer service and employees hanging up on customers, but I tried to take a chance. Please learn from my mistake and run from this company. read more

This review is in regard to the service of this company not the product. The North end store does not maintain business hours as stated. They were open less than 50% of the time I went. The products they had (at the time I purchased) are not true to what they actually have to offer. They do not return phone calls and emails in a timely manner. They do not offer refunds even though they do not (at the time I purchased) sell the products they show online. Long story short: my husband bought me a gift certificate to purchase their wedge shoe ( that was on their website at the time). When I went to cash in my certificate for the wedge shoes (2 trips to north end store during business hours only to find them closed) so I then traveled to the W.P.B. Store to be told they no longer had them. I ONLY wanted the wedge. They would not give me back my money. I then ordered the most similar shoe. When I was told it was in I again made 2 trips to the north end store only to find locked doors during business hours! Two phone messages and 2 emails later (over a week span) I finally received a call only to be offered my shoes to be shipped without any real concern for the hassle I had just been through. I received the shoes today without any note stating they were sorry for any inconvenience to me!!!! This is a small company that SHOULD have excellent customer service!!!!! I will NEVER recommend this company!!!!! read more

I was actually beyond disappointed with the quality of this product. I usually purchase Jacks, but was convinced by a friend who is loyal to PBS that their quality is far superior. I am unconvinced. I ordered a pair of black classic sandals on Black Friday. I was shipped the shoes promptly, but one of them had a broken sole. I brought it into the store to be repaired, which thankfully they fixed, only to find that the black leather fabric on the heel of that same shoe was coming off and the stitching was falling apart. Let it also be known I haven't even worn these shoes around the house yet, let alone out. I'm going to try to go down to the WPB store to fix these issues even though its seriously out of the way. I'm just upset that I am getting a shitty product for what I paid for. read more

I have only had my shoes for less than a year and a half. The bottom of my shoes have become so slippery, I have actually fallen and hurt my knee because of the shoes. I have also slid on leaves, grass, steps, and cement. They have become very dangerous. I called Customer Service and they did not help me at all. I told the lady I would no longer be buying any products from them. Be careful. These are not safe shoes. I would recommend not purchasing these. Also, I am a young, athletic, professional. I would never, ever recommend these shoes to my friends, mother, or aunts. read more

I have 5 pairs of Palm Beach Sandals, and they are all excellent quality and beautiful. I had a custom pair done, and once they arrived via mail, one sandal was slightly cut more narrow near the little toe, so my toe was hanging over the shoe. I contacted PBS and they immediately issued a return label and started another pair for me. I realize the shoes are handmade, so there is always the possibility of a slight imperfection, human error, but they owned up and resolved the issue quickly. I bought a pair of their competitor's shoes recently, and couldn't stomach the chemical smell coming from the shoe, something in their non-leather sole or the spray on the vinyl, it was awful. I ended up returning them. Much prefer the PBS sandal. read more

VERY DISAPPOINTED in the deceptive advertising of this product. I have a copy of the www.pbsandals.com internet search that states " The Original Palm Beach Sandal 100% Leather, Hand Made in the USA". I called to inquire why mine are stamped with "Made in Mexico". I was told some are made there. I told them this is false advertising of the reputation and quality of the product I just bought and they needed to change their website to be truthful. I was told someone would call me...I could return them. I called back as i had not received a call and had the girl hang up on me very angrily when I informed her that the consumers could have a class action suit based on overpaying for a product that was not as advertised. I called back again to have an angry sounding man, who identified himself as the owner answer. He proceeded to argue with me that they did not advertise this even though I have a copy of this statement...and then told me it was BS ( using the real words) and hung up on me. I am contacting the Florida Consumer Fraud department (850 414-3990) who handles complaints concerning deceptive, unfair business practices in all areas. i would suggest others look in their sandals for the Made in Mexico stamp and contact this office also if you too were sold a a pair of Palm Beach Sandals that are advertised as "Hand Made in the USA". I could easily have bought a similar product for at least half the price and similar quality...also Made in Mexico, but selling it as such. I never expected to be treated so insulting by a company representive that clearly did not care about me as a consumer. SAD!!! read more

I loved the first pair of sandals I purchased a few years ago, so I ordered a pair this past spring during the sale. The company's Facebook page still featured photos at that time of sandals made in the US, so I was surprised and disappointed that mine were marked "Made in Mexico". The mid wedges that I received are much lighter weight than the classics I have from a few years ago and the leather is different. The straps stretched out after 2 wears so I'm going to have to put some inserts in the shoes to keep them on my feet. I purchased from this company because I believed I was buying an item made in the US that would be better quality than JR sandals. Since they are both made in Mexico and PBS is no longer of superior quality, I will just buy JR on sale at Belk's from now on. I really hope PBS starts making all sandals in the US again and goes back to their high-quality leathers and craftsmanship, or they will continue to lose customers to their competitor. read more