Nice hotel . Great location. Needs a little better outside maintenance. Across from museum.read more

my rating is PURELY on customer service. my friends and I had a terrible and very unsafe situation…read morehappen and we needed somewhere safe to use WiFi and figure out what to do next. the front desk man, who spoke little English, did the absolute MOST to help us out. researched train schedules, offered the WiFi password, and even let us sit in the waiting room to calm down and figure out our next plan of action. we even heard him learning a few phrases in English to help better assist us. this man genuinely saved me and my friends lives that night for who knows what would've happened if he had turned us away. amazing service. If we had needed a place to stay for overnight, I would've picked this place in a heartbeat because of this fantastic gentleman.

I stayed here for two nights as part of a tour group while visiting Florence. This hotel is not…read moreconveniently located to Florence and the cost of a taxi, one way, is over 100 euro. This is however a very clean hotel, extremely comfortable beds, and a highly attentive and professional staff. Breakfast was typical fare and met our needs. Dinner was the same, nothing fancy but also nutritious and and better than you might expect from most hotels. I would definitely stay here again.

LOCATION: Florence, Italy DATE: 2009…read moreHOTEL: Wall Art This amazing hotel truly lives up to its name! Once you enter you will see so many original art pieces by upcoming Italian artists. My favorite art piece has to be this panoramic canvas with nothing but lucha libre wrestling masks that represent each country in the world!!!! I was very very impressed by the artist's very unique and random concept. It's just one of many forms of art around this great hotel... http://www.yelp.com/biz_photos/hotel-wall-art-prato?select=jDeQ8xBZbXmeFOXF2M2s9A#V7ZrQQ6kqjBk6IVpqgrdCg If you get a room with a window, you will see the beautiful mountains and the local school across from it, filled with political propoganda on the walls. You will also see some unique/artsy gardening as well: http://www.yelp.com/biz_photos/hotel-wall-art-prato?select=jDeQ8xBZbXmeFOXF2M2s9A#50GoEAlzrTImOkqvHVCH0g The hotel room I was in had one of the most epic headboards ever...lighting and all: http://www.yelp.com/biz_photos/hotel-wall-art-prato?select=jDeQ8xBZbXmeFOXF2M2s9A#LOsKsAKAeoyCno84mgvP4g It felt as if I was in a snazzy, Italian loft... http://www.yelp.com/biz_photos/hotel-wall-art-prato?select=jDeQ8xBZbXmeFOXF2M2s9A#sIfiMNaayTDhoXOKk_-K4A The customer service was not bad at all...like I said, I really enjoyed walking around this place, staring at the artwork everywhere. Their continental breakfast is pretty bad-ass too! If I was to ever come back to Italy, I would LOVE to come back to this hotel.

Our stay was good. Room was interesting...like the name of the hotel states...it was artistic. Very…read moreclean. Only issue I had was that there was not food available all the time. We tried to get an early dinner, but it was not available. We ended up having to leave the hotel to get food...and honestly, there was not that much good food around. We had to walk a long distance to find something decent.