Installers were great! Slava and his team were in and out and cleaned up afterwards without issue…read more I find Gregory the owner nice enough but a bit sketchy when it comes to customer service. Wanting to be paid fully when the job is not completely finished is a "No, no" in my book. Unfortunately, flooring is something one does not do nor replace on a regular basis, so what does the company care, I won't be back for many years to come. I won't recommend Grand Floor from a sales and customer service perspective neither. My vibe told me, Gregory is in it for the buck not customer satisfaction. Too bad, they do have a great selection. Dan B

Two years ago we got this company to do our hardwood floors and stairs. Many, many , many times…read morethey either did not show up when we were told they were going to be here or they showed up late. Most days they had to leave early due to materials not being available. The project was supposed to take 4-5 days. It ended up taking over 3 WEEKS and I am STILL looking at RED stained risers and BROWN walnut stained stairs!!! The guy who stained the risers to match the stairs kept saying "This is not red enough" and kept adding more red!!! The hardwood next to my master bathroom door is buckling. I was told it was because the ceramics were done wrong after they had installed the hardwood floor....funny thing is the ceramics in the bathroom were done 5 years earlier!!! When I told them that....my comments were met with cold stare and shrug of shoulders. I asked for someone to clean up the mess the stainer left on the wall and ceiling around the stairs. I was told that when I painted it would be covered up...it did not...the stain seeped through...even with Fresh Start! We have contacted them 5 times to come back and fix it...they are ignoring us because there was a $20 discrepency on our bill that we refused to pay. Our total for all the work done was over $16,000 so I can't see how $20 makes that big of a difference!!! I will never have these people back in my home! I've learned a valuable lesson...

GPS was recommended by a friend that I haven't seen in years and we saw 3 other companies, some…read morehigher in cost some lower but not reliable and I didn't get a good feeling from them. I felt comfortable as soon as I spoke to Scott and we couldn't be happier. The team is highly skilled, many years of experience, clean and professional and very accommodating. They aren't just painters, the can offer advise, suggestions and they have great personalities. They are half way through the job, it's a full house, 3 bedroom 3 bath Living Dining and Kitchen ceilings walls trim and doors. I highly recommend GPS

Nice young man appeared dead on time. Looked at job, said he'd get back over wknd, never heard a…read morething and it's Wednesday night now. Not impressed.