Work requested: Brought my car here to have some decades-old, sun-damaged paint protection film…read moreremoved. I was able to remove a section of this myself (without any damage, mind you) but it was just taking too long so I decided to take it to a shop. I was told when I got the estimate that they could damage the paint in the process, which may lead to a need for repainting. We said we'd cross that bridge when we got to it.
Timeline: Dropped the car off May 14th, was promised back May 16th, or May 19th at the latest. 3-5 days.
Late completion: They had the car for a week and never called to say it was running late. I finally dropped by to check on it, discussed the little bit of progress they'd made. I said I was patient and just wanted it done right and to avoid painting it. I didn't get the car back until the 2nd week of June, nearly a month after dropping it off.
Outcome: When I went to pick it up they told me they'd painted it. I never OK'd this, but they did it for free so I guess that's ok? The paint job looks pretty bad. It's not blended in, there's a huge streak across the hood. You can see the line from the film they were supposed to remove, painted over. So they never really finished the job I paid them for, but they did paint over it all at no charge to me.
My objections to the condition the car was returned in have been met by the refutation that it looks much better (they also detailed the car, which I appreciate). Which, yeah, it does, it also has a paint job that looks like it belongs on a salvage title car at a buy-here-pay here lot.
The door handles on my car were damaged when sanding or polishing. It's evident a rotary tool wore the chrome off the corners. The manager of the shop bought me new handles out of his own pocket (I didn't realize, or misunderstood he was doing this at the time), seemingly because he didn't think the shop itself would make this right, despite it being their work that caused it.
Additionally, the finish of the headlights on my car were damaged, looks like some some kind of chemical, and another spot maybe from masking tape being pulled off. I dropped this topic because it was pretty clear they were going to charge me to do anything else, even if it was fixing damage caused by them.
I want to give my thanks to the detailer who cleaned the inside, the car has never looked better. Otherwise, I wish I had never brought my car here and had just done it myself.
