Everything started off great with Panther Remodel during the initial meeting, but unfortunately things went downhill after that. Communication and scheduling were a constant issue throughout the project.
I took off multiple days from work just to find out no one was coming to work on my kitchen. Instead of getting updates proactively, I had to reach out almost every night and morning just to confirm whether someone was actually coming the next day. While I did receive a small discount due to the inconvenience, it did not make up for the time and frustration caused by the poor communication and scheduling problems.
I originally asked for a certain type of flooring, but was told they had another company that could provide a different floor instead. While it was not exactly what I wanted, I agreed and moved forward with it. One of the biggest issues for me was finding out that the work was not being completed by actual company employees, but instead everything was subcontracted out by the owner. That was never made clear upfront, and it created a lack of accountability throughout the project.
The actual work looked good at first, but I had concerns about a hole in the subfloor. I was told it had been fixed, but all that was done was two small pieces of wood were placed in the hole instead of properly repairing it. You could feel a soft spot every time you walked over that area.
I was reassured multiple times that it was "nothing to worry about" and that the floor was covered under warranty. Now, close to a year later, the flooring is coming apart because the issue was never properly repaired in the first place.
What has been most frustrating is the lack of response. I have emailed and sent text messages over the last week and have not heard anything back. I expected much better communication, workmanship, and follow-through, especially when it involves warranty work and issues that were pointed out during the installation. read more
