Horrible experience. I do not feel like this office is professionally run, and I also question the medical skills of the dentists. I feel as though their main concern is acquiring as much $ as possible. The most recent experience, and the reason I asked them to remove us as patients, was a simple $160 bill that I did not feel was handled correctly. We did owe this, and I did pay it. However, the way it was handled was completely wrong. My wife had a fairly major procedure that cost us over $2500 plus whatever our insurance limit for the year was. Kiki from the office scheduled a follow up for my wife and persuaded her to also schedule a cleaning. This took place in December. If we had waited just a bit longer, our insurance would have covered everything as it would have rolled into 2014. I called to discuss this with the office manager, Joyce, when I received my explanation of benefits. I simply asked if there was anything she could do, especially considering how much business we had done with them. She said that she understood and would talk to the Dr. and call me back. I never received a call, just a bill in the mail. When I called back to discuss, she said "I guess you didn't get my email". Then told me there was nothing I could do and blamed my wife, stating that it was she that pushed to go ahead and schedule the cleaning.
I understand that ultimately I am responsible for payment. That is why I paid, but I also understand that doctors' offices have the ability to see where patients stand with their insurance. I would highly recommend to anyone that you find another service provider and do not give this office a chance.
I do hope this review helps someone else out before it is too late! read more
