I needed to replace a snowblower that broke during the last snow. Emailed and put a deal together…read morewith the sales team and had the replacement delivered within 48 hours from my initial email. I have had repairs on other equipment, and they have always been fair and responsive. Jeff B.

bought a use mower for $800 from them use it one time. when i went back to mow the mower want…read morestart. took it back to stoller. cost me another $270. I fill they do things on per purpose so it back just past the 30-day warranty. for what I spend I good bought a new one. That not customer service that how you loose customers. I probably want be back.

Since moving to Florida my family has sent me many things from Orrville. I have begged them to stop…read moreusing Packship. To ship with them always costs a fortune and the service and quality is comical. First instance, my mom paid extra to have something delivered in a sensitive time frame - it did not. Second, my mom shipped a cooler that was a gift from my bridal shower (I don't even want to mention what Packship charged for shipping) and THEY DIDN'T EVEN BOX IT. They slapped a shipping label on it/taped the lid shut and it came all scuffed and scratched. Third instance happened today, Christmas gifts from Orrville to Miami. $50 to arrive after Christmas, okay whatever. They threw all the small gifts in a medium box and shipped it. No packing materials, nothing at all. There were multiple glass items including 2 coffee mugs. Everything is shattered. I'm sorry but if this is the effort you put into your business we will no longer support you - local or not!

I've used them for years and they are outstanding. I ship out 1000's of items a year and have had…read moreno issues.