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2 months ago
Convenient if you live there. The smart locks were nice, but the text messages sent out every once in a while made it seem like the code had changed. They have a very strict policy about returning the lock in a certain box by the gate when you move out. Unfortunately I don't live in the area. I live in Texas and rented it as a favor for a family member who didn't have enough money to put her dad's personal property in storage while she was administering his estate. He had just died the week before, and they were trying to get his stuff out of the apartment before the end of the month so they would not have to pay an extra month of his rent. When the storage was finally removed and my family member had locked the unit back up using the smart lock, I got an automated text notification from the company that the lock code had changed. So when my niece went back to clean out the unit and return the lock, she could not get it open. I contacted the management for the storage business, but they would not remove the lock for me unless I got a signed affidavit, giving them permission. In the meantime I had to pay an extra month's rent, with late fees, despite the many emails that went back and forth between me and management while I tried to get this figured out from 12 hours away. It just felt like poor customer service during a tough time - and the technology part of this needs to be more clear with the text communications. read more
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Jim L.
I am sorry that your relative was unable to follow the directions…
