I am extremely angry with Dignity! They sent me a warning…read moreletter (my first one ever) even though they claim they sent multiple letters which is a lie Told me I missed an appointment on 2/11 with my NP. Apparently she moved offices from Greenback to Q St but nobody ever told me. Not even when I received the reminder call the day before, the person on the phone failed to mention it. I showed up 20 minutes EARLY to the greenback location only to be told she moved offices to Q street. The letter accused me of missing multiple appts, no show, being late which is a bunch of lies! I show up at least 15 mins before my appointments The letter conveniently doesn't have a phone number so i cant call them. Going to report them on google as well

This place is criminally negligent. Do not go here. I am much worse now than I was before I started…read moreseeing an NP at Dignity Health. That name is a joke. They need to be investigated.

I was assigned to them for a few years now, And had no…read moreidea, I usually go to the urgent care by Lorraine. I called them to schedule an appointment a little over two weeks ago, turns out my insurance changed and they no longer were able to accept me?! (Is what they said) I called again a few days ago after I received my new insurance card, and they are still on there as "primarily". As I was telling the receptionist this "hey I called..you declined me...." they completely ignored me and gave me my appointment. Uhm, yeah no. Im going to change them.

0 stars. Not even a 1. By far the worst doctor ever. Gates didnt open til after 9. And his wait…read moretimes are ridiculous. I dont recommend him to anyone. He doesnt care an ounce about his patients.

I arrived at the ER around 8:30 a.m. and, to be fair, the staff from start to finish were kind and…read moreprofessional. Registration and triage were efficient. Nurse Arnold had a great sense of humor and genuinely tried to soften the blow of a long wait. Dr. Lavelle and the rest of the medical team kept me informed as test results came in, which I appreciated. That said, the quality of care after the decision to admit was extremely disappointing. Being left on a hard, outdated gurney for over 10 hours while waiting for a bed is unacceptable. I have worked in hospitals across the Southeast, the Midwest, and now California, and this was by far the worst experience I've had in this regard. What made it worse was the lack of communication. Hospitals use admissions boards and can provide at least an estimated wait time, yet no one offered updates or acknowledged the delay. Being left in the dark for hours isn't just frustrating--it feels dismissive and rude. Now let's talk about Area 3N (CDU). First, kudos to the staff who work there under these conditions. Dani and the noc shift, as well as Tigen and the day shift, were outstanding--professional, compassionate, and genuinely comforting to patients. They deserve recognition for doing the best they can in a very challenging environment. The EGD Team was also excellent. The music in the procedure room was a thoughtful touch--before the first beat of classic rock finished, I was already out. Unfortunately, the cleanliness of this unit is appalling. I checked in at 7:00 p.m., and the first time I saw housekeeping was 2:30 p.m. the following day. Patients are placed in a large shared space, with more than 10 people sharing a single bathroom that was not kept clean overnight. However, serious HIPAA violations occurred in Area 3N. Patients are housed in a large, open shared space with thin partitions. Throughout the night and following day, I could clearly hear full patient names, diagnoses, test results, treatment plans, and physician-patient conversations from surrounding cubicles. Doctors conducted bedside discussions containing protected health information in full earshot of other patients and visitors. I'm tired of hearing "short staffing" used as an explanation. Patients deserve dignity, communication, privacy, basic cleanliness, and a safe environment. The frontline staff are doing their best, but the system fails patients once admission is decided. This is not the level of care the public should be expected to accept.

Just wanted to thank the entire labor and delivery team for all their help and support during my…read moresurgery and post recovery. Thank you Beth and Valarie for kicking off my surgery with nothing but grace and kindness. Every nurse after that continued to provide exceptional support and service. Highly recommend this hospital for first time mamas!

I really love that Sutter lets you schedule your lab appointments online--no more long waits in the…read morelobby. You check in, and you're seen so much faster. My appointment was scheduled for 3:00 PM. I arrived a little early, waited about 2 minutes, and was already back in my car by 2:57 PM. That alone says everything. The lab is very clean, spacious, and organized. Even the bathrooms were clean, which I always appreciate. The staff here were so kind, patient, and helpful. My blood draw was swift and totally pain-free. Overall, it was such an easy, stress-free experience. I'll definitely keep coming back to this lab.

this was my first time in this facility, everyone was very respectful and informative. Dayjah was…read morevery helpful with all my questions and communative and I would like to say thank you to all the doctors here at this facility. They helped me feel comfortable and will definitely be coming back.

This place is Awesome!!!!!! It's like a one-stop medical facility with an outstanding crew to help…read more I would highly recommend!

UPDATE While being at work for 3 weeks I've fallen down 3…read moretimes (not at work) bruising and banging up myself because my injured knee just goes "out" without warning. So much for the "there's nothing wrong with your knee...there are NO tears". Something IS wrong! Oh wait, I go to a scheduled appointment to get instructions on how to use the tiens unit that was sent to me weeks ago. Where I met a very intimating man who informs me he is indeed a "Nurse Practitioner" and he begins to read a letter that "Dr" Rollings wrote informing me that there are no doctors here that will take my case so he's ending my care in 30 days. They will fill my medication as needed but after 30 days I'm on my own. Now if you know anything about Workers Compensation cases, no reputable physician will take on a case that's already been treated. Why, I don't know. ‍ So, do not, I repeat do not go to NMCI if you have an issue and ask questions or know a little about what your body is telling you. Rollins dislikes anyone asking questions or inquire about him telling you something to your face then writing up something after you're gone. Hey, if you just want to be lead like sheep through the process and don't have a mind of your own, this place is just right for you. Good luck

Whenever I make an appointment to check up for the flu virus for my health and my kids, Kaiser has…read morebeen our go-to provider for years now. The security in the front gives a safety feeling when we walk in. The front desk is always willing to help you navigate your appointment area with ease. The rooms they use are extremely clean. They close the door before they do anything. Which shows they enforce and respect HIPA. Compared to other places in stockton, this is easily the best.

I love the Stockton Kaiser and mostly due to the friendly and professional staff! My doctor, Dr…read moreHtoon, is probably the best doctor I've ever had. If I haven't seen him for a bit, he personally has called me just to make sure that I'm healthy and on track. I also am part of an allergy injection program and the staff is simply amazing. Everything is convenient and I love that all the services are fully self contained. I can go have lab work, see my doctor, get x rays, get my eyes examined all in the same place

The Worst patient care I have ever experienced. Been calling to get into the doctor only to be told…read morethey'll send information to the doctor, to be told they'll call 3 days later, but never call. Called again to get told another phone call will be coming that never happened. When I called to express my concern for medication they prescribed was making problems worse there was no sense of urgency to be had by anyone and then the receptionist just put me on hold while I was in mid conversation with her. Basically just hung up. The place needs to have the health department involved. Worst place ever. They will get one star due to the fact there are a few individuals who were very kind that work there. I feel sorry for anyone who has to endure the haphazard so called doctors office. Will be Searching elsewhere for care.

I wouldn't recommend this business to anybody at all i worked here for a little over 2 months…read morealmost 3 and got terminated because u called out from work after suffering a miscarriage didn't get any sympathy anything just a call saying to no longer come to work

This place is so good too me . My Doctor Todd Cranor he listened to me I felt so heard . I was…read morereally sick and not feeling well and I felt so much in good hands. He's a great doctor and so nice and carrying . I also want to say there was a girl I talk to over the phone seeing if I can get a Dr note extended. And omgosh she was so sweet .Her name is Esmeralda over the phone she was so polite and cared for my needs and I ended up getting a Dr note extended for a day . She made my life so easy ! And I loved how she called me back I felt important and heard . Thank you guys for being so awesome! I appreciate you guys more than you know ! May God continue to bless you guys in so many ways ! You guys are wonderful! I hope you guys get more praise . Thank you for all the help you guys gave me and provided .

First I would like to say the front desk staff is very welcoming and helpful. The place is clean…read moreand creates a safe and professional environment. The reason for my visit to CMC was to seek help for the first time via therapy. The person I was assigned to Timothy started this off by canceling our in person visit hours before its scheduled time. I decided to do a phone consultation to get the process started but it was already an extremely poor start. While on the phone there was non stop background noise TV, child, responding to unknown things on his end. When I asked he said "I'm at home there will be noises" totally dismissive and un professional. I wanted to commit to this new process so I took an in person meeting with him. First impression was that he was tired and unkept and preoccupied mentally. Second visit I walk in and he has his head down hunched over his phone and took about 20-30seconds to acknowledge I was even in the room. Same tired and unkept unprofessional demeanor. And he also added to me "it's one of those days". While I understand everyone has one when you are in the role Of helping people with their issues putting yours onto them seems an extremely off putting and un professional. Hours before what would have been our next session. I show up early to find out the session had once again been canceled by Timothy. They did reach out via phone call. I had missed it how ever another same day cancellation was it for me. The person at the front desk helped set me up with a new counselor. That I look forward to working with. I don't have any experience with therapy so I won't comment on Timothy approach this in regards to his disrespectful level of unprofessional behavior.

We visited the urgent care last week after my better half had been suffering from significant and…read morepersistent lower back pain. He is a veteran but had heard that this location does a great job working with the VA and those requiring coordination of care with the VA. The recommendation that we were given was right on the money, and we had a fantastic experience. Not only were the office staff, adjunct medical staff and physicians fantastic but they were accommodating but listened well and make sure his individual needs were met both medically as well as via insurance. continuity of care was maintained, and both his prescriptions and aftercare instructions were sent to the VA as is necessary and he was able to get what he needed the same day. We are extremely grateful for their kindness and highly recommend that anyone needing urgent care services, especially those through the VA who may have a limited options utilize this resource as is necessary. Thank you so much, Sutter Urgent care

I was denied medical services despite having Health Net insurance. I was told they accept some…read moreHealth Net plans, but not my specific group. Ultimately, I was refused care and left without any medical assistance. They advised me to contact Sutter's patient advocate, but when I called, no one was available to help. The front desk staff were unhelpful, unfriendly, and showed little concern for my situation. There was certainly no "service with a smile" -- only denial of healthcare. What was most frustrating was that they would not offer any guidance or alternatives for receiving care. Instead, while I was standing in urgent care with active insurance coverage, they joked about calling me an ambulance rather than helping me access medical services. At the end of the day, I was denied care, denied support, and treated without professionalism or compassion.