I'm currently a patient at Providence St. Joseph's in Burbank, and I want to share how truly…read moregrateful I am for the care I've received. From the moment I arrived, every nurse I encountered has been an absolute sweetheart--attentive, compassionate, and genuinely caring. They never let me fall asleep feeling worried, and they consistently made me feel safe and supported. I came into the ER on Tuesday night with my children, and the staff helped me immediately. What started as a normal day ended with me being admitted and scheduled for surgery. I'm here alone, and while my kids are thankfully with family, being in the hospital on a holiday by yourself is a heavy feeling. You want to be home, but you also don't want to take anyone else away from their plans. The reality of my surgery hit me hard. Wanting a tiny bit of comfort, I called the kitchen right as they were closing just to ask--if possible--for some ice cream. Nothing specific, just something small to lift my mood. I got the voicemail and left a simple message, saying I understood if it wasn't doable and wishing them a happy holiday. About 20-30 minutes later, there was a knock at my door. Even though the kitchen was closed, a staff member brought me a cup of ice cream--and surprised me with the sweetest little strawberry cake topped with whipped cream. That act of kindness meant so much to me. It's those small, thoughtful moments that remind you how good people can be. To the nurses and the staff member who went out of their way to brighten my night: thank you. I truly appreciate you.

My review is specifically for the ER department…read more I truly try to be understanding because I know hospitals are understaffed, overwhelmed, and the staff deals with difficult situations every day. I've always remained polite and patient during my visits. But after multiple experiences here, I honestly feel like something needs to be said. Every single time I've come to this ER, the wait has been excessive -- usually 7+ hours just to be seen or placed in a room, followed by several more hours waiting for updates or care once inside. I understand emergencies happen and patients are prioritized by severity, but the overall experience feels extremely disorganized and lacking compassion. The waiting room is consistently dirty and overcrowded, with visibly sick people sitting for hours without updates. What bothered me most, though, was the attitude from some of the staff at the front desk. Patients and family members asking simple questions are often spoken to like they're inconveniencing the staff just for needing help or clarification. During my most recent visit, I spent nearly 10 hours there before eventually deciding to decline admission and go home. I was placed in a room without a pillow or blanket and asked three separate times for a blanket, but was ignored each time. No one expects perfection, especially in a busy ER. But basic compassion, communication, and respect should still exist. People come to the emergency room scared, sick, in pain, and vulnerable. The way patients are treated matters just as much as the medical care itself. I genuinely hope this department improves, because no patient should leave feeling dismissed, ignored, or like they were a burden for simply needing medical help.

The u la Toulca lake Health center place is terrible, staff said if I arrive by 5:30 they would…read moretake me Them I get there at 5:30 And they said they could not guarantee that I would be seen if that's the case then why have me drive there!!! These doctors ate terrible also , last month they COMPLETELY MISSED DIAGNOSED MY DAUGHTER WHO HAD A BAD COLD AND COUGH AMD SORE THOAT SAID SHE PROBABLY HAD CHLAMYDIA??? Without any testing done sent her home with antibiotics...we went elsewhere and she had mononucleosis,AVOID THIS PLACE THEY ARE TERRIBLE

Appointment was at 3:30 today which was the perfect time to see Dr Bera. I was in and out in 20…read moreminutes while still feeling I was heard and given the attention I needed. As well, I had to get blood drawn upstairs and it was empty so I only waited a couple minutes. Great! I

I would like to express my sincere gratitude to this wonderful hospital!…read more The staff is incredibly kind and attentive, and the doctors are true professionals. The hospital is very clean, comfortable, and you can truly feel the care for every patient. Thank you for the excellent treatment, support, and compassionate attitude. I am left with only the warmest impressions -- definitely a 5-star experience!

Love the you can do all your test in the same place and it's fast and the Drs are politeread more

I must say this Providence Saint Joseph Medical Center is ONE of the best hospitals/facilities In…read moreSFV!! I have been there numerous times to visit friends, neighbors, and a few family members. On the 20th of this month my son had a hernia surgery for the second time around at this hospital within 3 years apart. He has been here once before for the same procedure/surgery, but was seen by another doctor who had retired. My husband took him to the hospital around 8am and the check-in process was seamless, timeless, and effortless by the front desk. They took his vitals, signed some paperwork, and got to business. It was a laparoscopic surgery and anesthesia was required to give him 3 incisions to get where they needed to get into. The anesthesiologist did a flawless job and my son went to sleep within 60 seconds. They even played his favorite song by his favorite artist. Dr. Michael Robinson did a fantastic job by operating on him and my son speaks very highly of him, his work ethic, knowledge, professionalism, and kind demeanor. He was patient, pleasant, explained the pros & the cons and the rest is history. Nurses were constantly around my son making sure that he was doing well, taking good care of him by talking to him, and giving him solid food such as small sandwiches, chips, jello and vanilla pudding. In my opinion that is a lot of food for someone who had just had surgery. After the surgery, they took him to the recovery room and made sure that he was being supervised for 3 hours. They sent him home that same day, since it was an outpatient surgery with rules/instructions to follow, pain killers and wished him a safe & speedy recovery!! They have a cafeteria, vending machines, gift shop, plenty of parking spaces, lots of clean restrooms, including the surgery room. Hospital was SPOTLESS CLEAN!!! We would like to thank Dr. Michael Robinson, all the nurses, especially Suzanne & Minu for their caring, hospitable attitude, and last but not least St. Joseph Medical Hospital!! Thanks a BUNCH!

Excellent care excellent quality excellent office experience excellent staff wonderful nurse…read morewonderful type of care from morning till tonight I can't say enough about the nurses and the type of care they give wonderful space I love these nurses. They're really wonderful.

Large multipurpose medical building located directly across from Providence St. Joseph's Hospital…read morein Burbank. This building houses multiple medical facilities and doctors... as well as an Urgent Care on the ground floor. There is a large parking garage within the grouping of two additional medical buildings, as well as two hour street parking (although it's difficult to find a spot). The grounds are minimalistic but there are lovely little outdoor nooks with sculptures and water features. Just wish parking situation was better. We already pay so much for healthcare. Paying for parking is just an insult to me.

Came to check the reviews, was not surprised at all. There…read morehas Not been a single time where I have called them, and they have made me wait weeks for my appointment. Not once, ONCE, I have seen anything useful from the employee, or the doctors. When you call them, they don't have any "availability" for months, where legally they are required to take walk ins. I just called them today, to see if the doctor could do their job and help me, but the "doctor" is booked for 3 days? I will be doing a complaint with the department of health and start an investigation on this location, after changing my doctor of course, something seems off. Save yourself time and effort, don't go here. This place needs to be shut down, they need a completely new management there.

Worst office staff ever if you don't speak their language. Staff has a diffucult time…read morecommunicating in english. Parking is horrible. Called for an appointment and was on hold for minimum 15 minutes. Staff are not very welcoming. The Dr. is great, however, I will be looking elsewhere.

Third time going here for my lipotropic shots and I can't recommend enough. Sarah is a master at…read morepainless shots and a delight. Located in a medical office so totally professional. High recommend.

Today a doctor (forgot his name) finally called me back. He said he was at a conference and for…read moresome reason the calls did not get transfer where it was supposed to be. He was really nice and I made my first appointment for Caviation & RF skin tightening. I will write an update after the final session (I bought a package of 4).

They were so nice and quick. Not what I expected after reading the review. Thanks for being there…read morewhile I was on vacation and helping me out!!!

I called the receptionist, who informed me they don't accept my insurance. I asked about the…read moreout-of-pocket cost, and she provided the amount ($120). However, when I arrived, they looked at me like I was less than human when I said I wanted to pay out of pocket. They refused to accept me or my cash, claiming it would put both them and me at risk. I was pretty weird and awkard.

First off I will say that my children have been under Dr. Micky, Dr. Bender, and the rest of the…read morepediatricians' and PA's care for almost a decade and we could not be happier with every single medical provider at this office. They are caring and knowledgeable medical professionals. I've generally had no complaints up until recently. It seems they have switched medical groups and now it is nearly impossible to get through to the office. Trying to reach the office feels like calling the IRS. It feels like I'm on hold for hours every time I try to call in. I hope this is rectified soon because if I had a more pressing concern or even just to ask the staff a question, I am not sure it will happen in a timely manner.

Front desk staff really sucks they are incredibly unfriendly and rude . Dr Micky is great but if…read moreshe wants to keep her patients she might want to re consider her front office staff , especially the older women who works up front she's so unpleasant every single time .

They literally cancelled my appointment because they scheduled me on a day they're doctor is out…read more Terrible desk workers can't even get an appointment going

The trick is to park in the parking structure one street over and walk to this building--parking…read morehere is a nightmare. Also, the elevators are slow as fuck, and the halls feel haunted. The stairwell is a rape trap, so women--please be careful.