Every interaction we have had with any staff from the Santa Rosa Medical Center or their branch…read moreoffice in Navarre has been AWESOME! Everyone who works there has the best bedside manner. I have had four procedures and my wife has had one and been admitted for precaution. I dont know if they do personality tests, but everyone we interact with is always so friendly and has a empathetic approach. We have been to Baptist and Sacred Heart and SRMC is soo much better. They are a bit of an older facility, but bedside manner means everything!

from the time I entered the ER till my discharge, I have never seen so much professional help…read more Everyone was friendly and helpful that you thought I was the only patient in the hospital . From the ER to the doctors, nurses , food staff, house keeping even the lab , X-ray I cannot thank them enough . The food was like a 3 star restaurant that you could order off a menu ! Again thank you for everything after 9 days hospital !

When you're on vacation and get a kidney stone, you want to go somewhere where you'll be taken good…read morecare of. Ascension Sacred Heart does just that. My husband drove me to the ER, but I was getting sick so violently I couldn't get out of the care. ER personnel came out to our car with a wheelchair, waiting patiently in the warm sun till the spasms were over. From the moment I was wheeled in, everything was handled calmly and orderly and kindly. It was a weekday morning so it wasn't really busy and I was seen in just a few minutes. I was wheeled back to the ER where the real work began. Now, I'm in pain and there are things that have to be done before they can deal with the pain. I was patient through that. I understand. And what they had to do...take blood, set up an IV, hook me up to monitors, etc was conducted with efficiency and gentle care. Then came the pain meds. One had to be "pushed" through my IV. Having gone to nursing school (but not graduating), pushing a med via an IV is an important skill and my ER had it! She explained all that would happen as the drug entered my body. She kept reinforcing her explanation as the drug began to take effect. I appreciated that! A second pain med had to be administered and by the time I was rolled to get a CT scan, I was feeling much better. The PA in the ER knew exactly what to, popped in frequently to check on me and practically held my hand as the stone passed. The facility was SPOTLESS. All the staff were calm and kind and seemed to really like being in the medical field, helping people. I usually have more questions than the average patient, and each person I came in contact with STOPPED and took time to answer all my questions. You don't want to have a medical emergency when you're on vacation. But I am truly thankful that Ascension Sacred Heart was close by for my needs. Great place. Great people.

Billed me $20,000 for a colonoscopy with no complications. Genuinely, find another place to go if…read morepossible. People and treatment was outstanding and my nurse was an Absolute pleasure in a bad time. But 14k for the "Surgical Procedure" (a colonoscopy) alone is absolutely atrocious and downright sickening. 0 Stars if possible.

They have actually moved to 4910 N 12th Ave because the location on Fairfield was damaged last year…read more(2020) by Hurricane Sally. She destroyed my car & damaged my doctors location. Anyway - the entire staff has always been so caring & professional! I had an appointment last week with my doctor- Dr Konell. I said while leaving, I don't know how to thank you. He stated if they are on Yelp - leave a review. So here it is! It's a great area with plenty of parking & when you find a doctor that really listens to you - never let them go!

The entire staff worked real hard and took good care of me. I loved my nurse because she made me…read morerealize all about good sacrafuce to get good results. This is a good hospital. I approve.

Dr. gross and Victoria were very professional staff…read more Also the same day surgery was very professional from beginning to end! I would highly recommend!

Stephanie on the observation unit the nurse not the manager is rude and Argumentative. Absolutely…read morethe most horrifying experience one could ever encounter. She wanted to argue not help.

Fast, friendly and clean. Care was excellent. Seen for neutropenic fever and great care and…read morediligence was provided.

Went here for a sensitive matter including my girlfriend and the nurse and doctor Hughes made us…read morefeel very comfortable. We could not have felt more at home and taken care of, they were prompt, professional, and the facility was extremely comfortable and clean. We thank them for making a stressful experience as easy as possible.

This is the 1st of a couple of reviews based on ER only. A…read morefew nights ago my Dad had to be brought in by Ambulance. (Not sure if they were affiliated with this hospital but they were excellent!) We went to Pensacola shortly after he left and arrived to the ER waiting area and and only had to wait a few minutes in the waiting area. One of the girls at the desk told us she'd let us know when he was checked in. We didn't have to wait long she didn't have to be asked again she let us know we could go follow one of her fellow employees. We had to walk a bit before we got to the area where they brought my Dad. I was impressed the ER Dr was already talking to my Dad and They had alreaïdy had a iv port in and drew blood The Dr was very nice. He explained he would get X-rays and a CT ordered right away. The one young nurse was so nice to my Dad after she left he even said she was wonderful to him. (I love when they are this way you can tell they enjoy their job!) There is like 4-5 hospitals in the Pensacola area I didn't know what hospital he should go to but my brother's wife use to be a nurse there so it helped a lot to just have him to go there. They took all the tests as we waited to see what the out come would be. It was after 2am when the Dr said my Dad would be admitted and have more tests. So we decided to leave and let my Dad rest he was very tired and it would be awhile before they would get him a room and moved. Everyone we dealt with was very professional. (The way they should be!) (2nd part coming)

I was admitted for two days. I am editing my review. They had me in a 1500 millimeter water limit…read more That's only about 50 oz a day. I was there for fluid in my legs and cellulitis. This was making me worse actually. It's good I came home. Do your research always

Do not go to this doctor Dr Paul Fritos and his associates I would rather see a vet. I had vertigo…read moreand they insisted I had food poisoning actually the assistant was going back and forth with me telling me I had food poisoning and the only medication she could give me is something for my stomach. I would rather go to a vet there would have been more compassion.

I brought by boyfriend to the ER at 8 am with appendicitis and they did vitals and took his blood…read more We say there for 6 hours all while he is in excruciating pain. I told them to take out the line and we left and went to HCA West where he received an emergency appendectomy! I will never go to Baptist ER ever again! Communicate with your ER patients. We weren't the only patients that left and went to another ER! DO BETTER BAPTIST ER!!!

I've been a patient for years and my Dr. recently left, no big deal, it happens. My well check is…read moreannually around July, and had labs done then as well (7 mos ago). The issue I have is that they refuse to authorize my pharmacy to a refill of a prescription for a low dose statin that their Dr. prescribed (for a one year term refilled every 90 days) without seeing me and getting new labs - In other words, they want me to pay for an appointment and new labs that my insurance will only cover once per year....because their employee left. But they have the labs, which is what providers use to determine whether the prescription is warranted. Statins are literally the most prescribed medication in the US and they have all the evidence to validate a simple refill but are trying to force me to pay a significant out of pocket expense to get it.

Extremely frustrating office to deal with. Exam tables are ripped. Didn't have vaccines for months…read moreover 4 months. Reno and staff are nice and seem caring but it's a poorly run office and we won't be back

Always get the run around when checking in for appointments! Don't just sit there and wait because…read moreevery time I check in they forget about me Always wait 30-45 min after scheduled appointment Have some great smart a$$ workers

Dr. MacNeal and Staff,…read more Misty, Jordyn, Bonnie, Allison, Allyson, and Brianna are Dr. MacNeal's awesome staff that I had contact with. Dr. MacNeal and his staff, Allison, Misty, Bonnie, Jordyn, Allyson, and Brianna are awesome. I had an aggressive squamous skin cancer on my hand. I'm 70, so I'm no stranger to doctors. I can tell you it would be hard to find such a thoughtful, caring surgeon and staff all in one! They answered all of my concerns and are patience. Allison greets you at the front deck like your family, but she is professional. The rest of the staff as mentioned, treats you with respect and compassion. It is very stressful to have a prognosis of cancer, but a caring and concerned surgeon and staff can make all the difference, believe me. Thank you all for the care I continue to receive. Respectfully, Jennifer P.S. A special note to Bonnie who was so sweet on my first meeting and Misty, for all the heartfelt concern during my surgery who eased my stress (Best Hug that Day). Jordyn too for all my after care, another sweet lady. All of the staff as I mentioned are awesome but I had lots of one on one care with Misty, Jordyn, and Bonnie. Thank you

The quality of care that I received today was exceptional in comparison to my last visit. It can…read morefeel like a hit or miss but today I truly felt like I was heard when I was speaking with the provider as opposed to feeling rushed or like an inconvenience. The facility was clean, with ample free parking and for the most part - I feel hopeful in terms of what I came in to discuss with the healthcare specialist.

Horrible place ! Completely disrespectful to patients......Doctors have poor attitudes, smart off…read moreto Patients .... unbelievable, make up drama multiple times in past ! on scripts, saying Patient double dipping scripts. Told patient you figure out ! Was a internal issue, not a patient issue. Call and reschedule appointments, upon arrival Doctor ask why are you here ???? Not kidding... Spends more time making up drama (literally) No script was doubled picked up, can't even keep there facts straight so just make up whatever they want to say to upset elderly patient and saying they don't have time for your issues rather than solving problem... buy the time ask if patient ok, in shock at Doctors manners and can't go over anything due to no time which spent 10 minutes going over no time and non health related not patient health. Sad Place needs revamping from Top to bottom.... Staff, training protocols how to treat patients properly... They have no accountability run widely whatever direction they choose with no accountability !!!! for there actions whatsoever!!!!!!! Paid very well for such poor healthcare....MY HEALTHCARE MATTERS... This situation needs addressing immediately...