The BEST. the ORIGINAL! Totally beat out everyone in the area on price, and customer service!

I hired this company about a year ago to install a Liftmaster automatic swing gate operator on a farm driveway gate. Since then they've been out at least twice to repair it and once to install covers for the sensors because it opens the gate uncommanded when it rains or snows. It's never been hard to get someone on the phone, but it is rare for anyone to come out in what I'd consider good time (within three or four business days). I wasn't charged for the sensor cover installation, although I'd expected to be, and I don't recall being billed for the other two repair visits. Therefore my belief was that this was the normal customer care procedure for gate operators they'd installed if replacement parts weren't involved. On October 18 I called to report that the gate had stopped working the night before. The first time I called, the receptionist said she couldn't schedule John and that she'd have him call me. I called again on 10/20 and said I'd like to get on the schedule as soon as possible even if it meant they came here when they weren't on the way to or from another job, and that I'd be willing to pay a trip charge if they had to go out of their way. The receptionist was sympathetic about the fact that I hadn't been contacted but said she couldn't schedule the appointment and that she'd ask John to call me. I called again on 10/21 because I hadn't received a call. That time, after three days of being patient, I finally said that I thought it was a little ridiculous that I couldn't even get a call to get on the schedule. John called a few minutes after that conversation. He said he'd be out here "Tuesday or Wednesday." That would be the following week, October 25 or 26, and I said that would be fine. He actually arrived on October 27--ten minutes after I left the property. On October 31 I called to ask about the bill's $140 "mileage" charge, because besides never having been charged mileage before, I also thought it was excessive. It's a 30-mile drive here from Texarkana. A truck that gets 15 mpg would use less than $16 in gas. Rounding up for wear and tear, I'd have considered that anything up to $50 was reasonable and not said anything. What I expected when I called to question the charge was to be offered a rational solution. Something like, "How can we resolve this?" or "What would you consider a fair price?" or "Since we didn't tell you in advance that there'd be a $4/mile charge, we can remove that this time, but just know that in the future that will be on the bills." If that had been the case I would have counter-offered with $50, which would have more than paid for gas and wear and tear for the round trip. But I didn't get anything like that. I was met with defensiveness, as though being surprised by a mileage charge that high was some kind of personal affront to the receptionist. She said that $4/mile is their standard mileage charge. That was a first. I said, "Since when? I've never been charged 'mileage' by this company." She said, "You said you'd be willing to pay a trip charge." I said that over a week before because I thought it might get someone out here ASAP within a day or two, not over a week after I first called and a full 24 hours after the outside estimate of "Tuesday or Wednesday." My original offer to pay a trip charge was made as a way to acknowledge the value of their time if the repair could get made quickly. And a standard mileage charge of $4/mile means they're getting "mileage" out of every single customer, regardless of whether that's the only customer on the route that day or not. Oh, I wasn't charged in the past? Then I should consider myself lucky that they gifted me that. I'm surprised that after established business practice made it look like "mileage" wasn't even a thing, I suddenly got hit for $4/mile without any kind of heads-up? Tough. I "got a lot of free services, then." You know what? I don't want things for free. I want things at a fair price. If the history of my patronage with a company is that they unilaterally do all kinds of stuff after the initial install without billing me, then suddenly hit me with a $285 charge for the exact same work (that's the bill minus the cost of a new keypad) that wasn't even done on an expedited basis, then yes: that surprises me. I "expect them to drop everything" and come out here? What a snotty mentality on the receptionist's part, especially considering how long it took just to get John on the phone. I called on 10/18 and someone finally came out on 10/27, but that was after I made two more phone calls to pursue an appointment. If I'd been able to schedule the first time I called, and if the earliest appointment was 10/27, I wouldn't have said anything. In fact, I *didn't* say anything about the irritatingly vague "Tuesday or Wednesday," either. The only complaint I made during the whole process was that I wasn't getting on the schedule at all because no one called me back. read more

Repair tech was at my house about an hour after I called. He had all the parts needed on his truck and completed the job in about an hour. After replacing both springs on the 16 foot door he adjusted the balance of the door so it would remain at any position when operated manually. Door works like new and he also lubricated all the rollers and hinges. Pace & Sons is who I will call if I ever need door work again. read more