Really happy with the high quality and professional team at millennium locksmiths. Would be…read morerecommending them to anyone who needs the benefits of such an excellent service

Professional service, came and replaced just the lock on our entrance door we had been quoted for a…read morewhole new door by someone else.

I arranged for this company to re-code my Avocet ABS locks (very good locks by the way), they…read morequoted a reasonable price and seemed pretty helpful. I shipped my locks to them, paid for the re-code and waited. When I got my locks back, they were different sizes to the ones I'd sent. I produced the boxes my original locks came in, the orders for those locks all stating clearly the size of the lock. I sent up 2 Euro Profile locks (E45/I50 & E50/I45), what I got back were 2 locks sized 50/50 & 45/45. Rather than accepting all the proof I supplied, they all but accused me of lying or trying to commit some kind of fraud. I must be mistaken about the sizes - even though I had the original boxes for these locks. The mistake could not have happened they said, and yet it had. The manufacturer got involved (as this is where the re-coding takes place) and asked me to ship the wrong locks to them. All Lock&Key kept saying was "prove what you sent us". Well maybe they should have checked them in when they arrived noting the sizes. How can I prove what I put in the post ?! Video me wrapping them up and posting it ?!, if I'd have known the issues that were going to occur I'd have done it!. I invited them to come and see my 2 only doors so they could see I had no reason to deceive them. This company was stubborn and pig headed to the end, completely failing to provide any semblance of customer service. Should it ever have gotten to the point where I had to speak to a solicitor and prepare to take legal action to get my property back ? Luckily the manufacturer wanted to provide the required customer service and shipped new locks of the correct size down... I fitted them yesterday, and guess what, they are a perfect fit - that would be because I know how to measure a lock, and I know what size it needs to be and I know what size I originally ordered and what size I sent to them. Will never be using this company again. Just for calrity, the first company I dealt with regarding these locks have a policy of not discussing online orders on the phone, and can only be emailed. Perhaps if the original company had responded to all but one of them, there would not have had to be so many (4-5 in total ?!). They also did not consider security to be a high priority - which is at least one area Lock&Key did excel. Perhaps if a companies first response (and indeed continued response) was not to say the customer is wrong then the customer wouldn't be so irate. For anybody interested, I'm happy to share my communication with Lock&Key and their responses.

Our back door would not open because of a broken lock. Colin came at short notice and opened the…read moredoor immediately without causing any damage. Unfortunately, the lock was an obsolete pattern that he needed to order specially. He returned the following day and spent two hours making the lock fit and function perfectly again, all for the price of the initial call-out plus the cost of parts. Before leaving, he adjusted the fit of the door and cleaned it inside and out. From talking to him, I am sure that he would never leave a customer stuck, however difficult the job. I wouldn't hesitate to use him again, and would recommend him to friends and family.

We are an independent lettings & property management agency in Oxford and regularly deal with…read moreproperties that AR Smith Builders have built, converted, refurbished and maintained. Overseen by Tony Smith and an experienced team we cannot recommend them enough. We have added some photos to show typical works they have completed. They are very good at preparing property for the rental market and we have worked together with mutual investor clients. http://www.arsmith-builders.co.uk/ Michael Joubert, Associate Director. Scott Fraser Residential Lettings & Property Management 205A Banbury Road, Summertown, Oxford OX2 7HQ. T: 01865 554577 F: 01865 554578 Mob: 07740 170940 Email: michael@scottfraser.co.uk Web: www.scottfraser.co.uk (https://mail.scottfraser.co.uk/exchweb/bin/redir.asp?URL=http://www.scottfraser.co.uk/) Linkedin: http://uk.linkedin.com/pub/michael-joubert/1/604/35

We have used A R Smith for a number of years. They are one of our most recommended contractors…read more They are friendly and professional. The standard of workmanship is of high quality and no job is too small for them! We enjoy working with Tony Smith very much. -- Scott Fraser Ltd, Residential Letting Agent in Oxford

I got a quote from these builders to do some building to an extension on my property and they came…read morein very reasonable. Just to make sure, I also got some references from other people who had work done by them and they did actually come highly recommended. So I took them on. I must say, they were very professional throughout and did do a really good job. They were also amazingly tidy. When I have had builders in before, the place has been a tip, but these guys managed to keep every tidy and even their tools were carefully put away until needed. Overall, the job was done very quickly, on time and within budget. Highly recommended.

We needed some chipboard flooring and this builders merchants had come recommended and was most…read morelocal to us. The gentleman serving was very knowledgeable and offered useful advice, despite the fact we were not trade customers (have had experience with larger chain companies not being particularly helpful to non-trade). The price was very competitive. We would definitely shop here again. They also delivery bulky items for free.

This company re did our driveway for us. what a superb job!! Very clean, good price and an…read moreexcellent job. I highly recommend this company, they are friendly and helpful and professional. The owner (Colm) is a lovely guy.

I was struck by the time the staff gave me - without even asking for contact details. So I left…read morewith a detailed price list of what I'd chosen, and without any chasing as to whether or when I would buy. I did go back and buy a week later. First class service.

A tradesman recommended I get fittings for a new bathroom from this small bathroom supplier, and…read morefirst time round, 4 years ago, I was impressed. They were helpful with advice, and the fittings were good quality. You paid a bit more than ordering online, but because it was a good service, it seemed worth it. When I returned for a new toilet earlier this year, however, the service was poor. Unfriendly, unhelpful, and I ended up with a product that isn't really what I wanted. I'm sure there's still a market for shops like this in an online age, but they have to add value through excellent customer service. Headington Bathrooms didn't do this for me, and I shan't go back.