Fergus was very friendly and knowledgeable, and spent a good amount of time working on my door to ensure my new locks were fitted properly (one was a straight switch, but the other was an upgrade from a 3-lever to a 5-lever deadbolt). He also advised me on what would be most cost-effective, and what I should do to comply with my home insurance's requirements. Since my locks were a less-common size and he didn't happen have them on his truck, he was able to order it, and get it in brass. He uses all insurance-compliant locks with long-life guarantees, and now my locks work beautifully (and my insurance company is happy, too!). I was also able to pay then and there with my card, on a mobile chip and pin machine. Brilliant! Excellent value for money, and I would highly recommend him. read more