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    Oxbow

    4.0 (1 review)
    PriceyFashion

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    17 years ago

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    Anthropologie

    Anthropologie

    3.9(130 reviews)
    0.1 mi
    $$$

    Where's the customer service?? My mom and I visited this location earlier this evening and we were…read morenot greeted once by the several employees there. The security guard was even friendlier to us! I used to work at an Anthropologie store and we were trained to be warm, friendly, attentive, and helpful to all customers. A few of the employees passed by us from time to time and walked very quickly, staring straight ahead and ignoring us. My mom is in a wheelchair and it would have been greatly appreciated if someone had let us know that there is an elevator if she wanted to browse the second floor, but I had to find the elevator on my own. The cashier did smile at us toward the end of our shopping experience, but did not say one word. One of the employees accidentally looked me in the eye and quickly averted her gaze lol! Such a weird, cold vibe here. I almost wished I could clock in and show these associates how customer service is done. Sheesh! We are definitely not in a rush to go back to this location!

    I've been a regular Anthropologie shopper for 20+ years buying everything from clothes to bedding,…read morecandles, and dinnerware. I have mixed feelings about this location because customer service is always a hit or miss with some sales associates being clueless about completing online/in-store pickup transactions and others having horrible customer service skills. The sales associates are not "customer" oriented. Instead they focus heavily on policy and procedures and lack basic problem-solving abilities, which is very frustrating. Add to it, they have a security guard at the entrance who stares and makes the shopping experience uncomfortable. However, the shop itself is beautiful, with large wooden doors you walk through and a winding staircase. Still, I prefer the Century City location and only come here for in-store pickups when Century City is not an option.

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    Anthropologie - Details of the dress!!

    Details of the dress!!

    Anthropologie - Stairs

    Stairs

    Anthropologie

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    Oxbow - fashion - Updated May 2026

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