Such a missed opportunity to do something great - super location, great mechanics yet ownership…read morethat only cares about squeezing every penny out of each customer. I spent thousands of dollars there over the last couple of years and really found the mechanics top notch. But the first time I had a problem, it could have been simply solved and the owner wouldn't even address it. I was shocked after being a loyal customer I could only image how he must gauge tourists. When I told him about the issue I never asked for a specific resolution (just wanted to let the owner Martin, know I was charged for work I didn't request and the work I did request was never done) he had the chance to take accountability and make it right. Instead he told me any problems were between me and the employees he "had nothing to do with it". A terribly spineless way to run a business. Imagine bringing your car in for a brake job and because the mechanics thought it was old looking they give you a new paint job but never do the brakes!! Stay away from here, there is a great shop in Les Houches and a super place in Sallanches.

I purchased some Fitwell splitboard mountaineering boots from Zero G, and they are great boots but…read moreunfortunately I wasn't sure of my correct Euro sizing and the boots were too tight. At first I was bummed to learn that the free return policy only applies to customers in France, but after I explained how I missed this info, the team at Zero G was kind enough to hook me up with some product credit to compensate for the return shipping cost and even took the time to take my advice on making the policy more clear on their site. Solid customer service to go with their great pricing on high quality gear.

Unrepentant rip off merchants!!!…read more I have just been scammed out of €54 by these guys. Took a bike out for a trial. paid the rental price, then went to buy the bike only to be told it wasn't actually for sale. When I complained, instead of trying to rectify the situation they told me I should buy a different bike, that it was all my fault and that I was behaving like a 12 year old boy. I will never be setting foot in this store again.

Even though Patagonia is out of California, seeing them in Chamonix made it feel like my "hometown"…read morewas represented. This store is similar to your typical Patagonia shop in the US, with slightly higher prices. (yeah) A great place to go if you need a last-minute puffy or ripped your softshell pants wide open with a crampon.