I've experienced multiple branches of Owndays services in Westfield in Sydney, Suntec in SG and two local ones: Uptown Mall and Estancia, all with stellar service. But Shangrila branch was a massive disappointment despite having the coziest waiting area. I just have to clarify that the rest of the staff gave excellent service. The entire frustration falls on the shoulder of one specialist that handled my case.
This specialist is very talkative and very dismissive of any questions I asked. I came back after a few weeks because the glasses gave me terrible migraines. I made sure to test it out before deciding to bring the specs back in, and it's the first one I've ever returned for the 14 times I've upgraded my specs since the 4th grade.
She insisted that I should try out the glasses for six months because of an "adjustment period" which was odd. She went on and on about how it's impossible that a mistake happened somewhere because they've already had multiple clients who came in with contact lenses on like I did. I just asked if I can get one of my two warranties to downgrade the specs.
She still kept on about the actual grade I use were so far from my actual ones which I of course already knew. Of all the doctors I've been to, they're used to cases like mine. These points have made me conclude that she lacked experience and I just wasted my money and my warranty on them. So I highly suggest you go to the other branches other than this one. read more