DO NOT GO HERE! WOULD RATE 0 STARS IF POSSIBLE. THEY WILL OVERCHARGE YOU!
After having sub-par experiences with large heath care providers like Group Health, I decided to try Holistic Health Clinic as an alternative. I think there are potential benefits to the Naturopathic approach to medicine. However, this clinic does not provide quality care or patient services.
I went to this clinic for several months and had several appointments for an abdominal issue. I was prescribed some vitamins and an herb mixture. Neither of these significantly helped. After about the fourth visit for the issue, I was literally asked by the ND I was seeing "Have you seen an MD for this?" NO, I HAVE NOT. I'VE BEEN COMING TO YOU FOR THIS ISSUE, REMEMBER? That was my first sign that there might be problems. Eventually they gave me a referral for a specialist MD, but couldn't really decide on which specialty would best fit the medical issue I've been experiencing. The MD they referred me to had one of the worst bedside manners I've ever had the displeasure of encountering and provided no insight or help into the problem. That may not be their fault directly, but it certainly colors the overall experience.
Then, when I request a copy of my medical records, I am told there will be a charge for said records. Now, I make a point of keeping all of my medical records on file. I have NEVER once been charged for my medical records anywhere else. At first I was quoted $1.02 for the first 30 pages of my medical records and a nominal charge afterwards. While having to pay for my personal medical records was distasteful, I would have paid the roughly $2-3 it would have cost to get the records. However, the next day I get a call stating that my medical records will in fact cost $1.02 PER PAGE. That to me is extortion. I asked the receptionist whose job it was to deliver this bad news to escalate my request to her manager because I felt the charge was unfair. I was told I would receive a phone call the next day. I did not receive a phone call. Instead, a few days later, I get a letter from the general manager stating that the more than $30 for a copy of my medical records is "less than 50% of the cost that we could legally charge you for this service." Is that supposed to make me feel grateful? Wow! You charged me less than you legally could! You're so benevolent! You know, they could also legally chose NOT to charge patients for their medical records. Seriously - how much does it cost on average to make one black and white copy? $.07 maybe? And how much would it cost you to have a low level employee make those copies? Probably not much. I'm guessing far less than the $30+ they want for a copy of my medical records. So, I'd bet greed is the motivating factor here. Their motivation certainly isn't to help patients. The kicker here is not only did they fail to call, they sent me a BILL for the $30+ (which is a charge I had not consented to) along with the letter.
So, if you want to waste your time getting bad medical advice and poor customer service - by all means, go here. If you want real medical care and at least a standard level of customer service, look elsewhere. read more
