To be perfectly honest, I would stay at this hotel again as a matter of convenience more than…read moreanything. The staff was friendly, the room was very tidy & welcoming, and the bar was absolutely enjoyable - fantastic even; however, there are a few things that put me off.
1. There was no telephone to be found in the room, despite there being a directory. As an international traveler with often questionable cell phone service, a phone in the room would have been useful.
2. The shower had no curtain, instead it had more of a half glass door that did not adequately prevent water from going all over the floor.
3. I feel that the hotel could really benefit from a laundry service (self or paid) of some sort. I spoke to the front desk to inquire about such service, and the gentleman told me there were a washer and dryer in my room... after a careful look around I said that there was no washer or dryer to be found. He asked my room number, and upon giving it to him he advised that only suites have a washer and dryer (this would have been helpful to know prior). To be fair, this is disclosed on the website under the 2 bedrooms suite tab... which for our circumstances, I would not have thought to check.
4. Breakfast... I apologize for sounding petty, but this was probably the most irritating aspect of our stay. The first morning we ordered the cured ham, and eggs Florentine.. the server came back a few minutes later to let us know that they were out of ham, and out of spinach, so we would both have to order something else off an already limited menu.
The next morning we went down for breakfast and the server (while extremely apologetic) informed us that the chef was very ill and that we would not be able to order off the menu... our breakfast choices were limited to toast, cereal, and fruit. Having worked in the hotel industry in prior years, I was a little perplexed that a back up is not planned for this situation, and why the chef was still in the kitchen if they were so ill. I don't fault the chef at all, as sickness is sometimes unavoidable.. it's the poor planning that I found irritating.
To the hotel's credit where it is due, they did offer to refund the breakfast portion of our bill for that morning, but the amount and when I will receive the credit remains to be seen.
To the hotel management and staff - you have a gem of a property here. I first stayed 20 years ago with my family, and as a child remembered it to be a magical place. I know it has changed hands since, but you have such a lovely prospect in your hands. I would not write this hotel off, and hope to give it another chance in the future. Please consider this review simply as honest feedback, and constructive criticism.
