I've had T-Mobile for a few years now because their customer service has always been great. But…read morethis 3rd party vendor for T-Mobile DOES NOT CARE about T-mobile or their customers! They only care about sales! I went in there to upgrade my phone to the iPhone 16 Pro, and spent $160 that day for a screen protector and the phone. After a couple days, I got a notification on my brand new phone there was an issue with my battery! So I went back 4 days after I got the phone and they told me there was nothing they could do and it would cost me an additional $70 to return the defective phone that they just sold to me or I could send my new phone off to Apple and have them fix it. They even called their district manager and he confirmed what they told me! My best friend is a senior officer with a different 3rd party vendor for T-Mobile and so I called him and he brought up the actually policy for all T-mobile stores... 3rd party vendors included... and told me they were breaking company policy. So I went back to the store with him on the phone and he told them how to get the policy and where to look so they could process my exchange, and that's when they got rude and continued to tell me that they couldn't help. He told me to leave and call 611, which is T-Mobile's customer care line and they would take care of it. When I talked with her, she was shocked with how they treated me and assured me that all stores, 3rd party or not, can make that exchange or give me a full refund for the phone and screen protector. Thankfully she was able to attach all the policies to my account so I can go to a different store and make my exchange without any hassle and told me to call them in store if there was any hiccups and they would take care of it. I won't be returning to this store since they do not care about T-Mobile customers! They only care about sales and will not help you even if you show them their own policy says they can. If you can avoid going to this store, you definitely should!

Management is lazy and rude. Found out from a T-mobile worker from my hometown that they lied about…read morenot being able to do multiple simple tasks that every other store is able to do without question. Not sure how other stores are in the area but I'd much rather drive 45mins to Paducah than go a minute down the road back to this place.

This is the ONLY place to go when you need a device repaired, they are fair, honest and very…read morereasonably priced. Highly recommend

Device problems? We'll go ahead and push the, "Easy Button"! Mike's iFix delivers the service you…read morecan only dream of! Friendly. Fast. Reasonably priced! Phones iPads they are the best. They go above and beyond to get you up and rolling again! I cannot compliment enough their incredible knowledge, service, and caring attitudes!

Rent One has been my go to for anything I need since 2020. Great service and timing. Good…read moreunderstanding people. A wide selection of options and if they don't have it, they get it. And it's not cheaply made items. It's good quality items. I wouldn't want to rent to own anything from anyone else.

From the owner: Rent One is a rent-to-own chain offering furniture, appliances, electronics, and more without a…read morecredit check. Our experienced team of professionals can help you make a selection from countless brand names that will show off your style, fit your budget and perfectly complete your home.