This hotel is charging 4-star prices for 1-star, unsanitary accommodations. There was a pubic hair…read morestuck to my shower head when I checked in. The carpet in my room was packed with dirt, dust, and dozens of stains. The furniture had chips and cracks, and it was covered in a visible layer of dust, too. The towels were stained. The wall had weird drippy stains. The air conditioning vent was, like everything else, covered in dust. My throat was sore by check-out day.
Sometimes they gave me 3 towels for the day, sometimes 4. They didn't refill the toiletries if I only used 1/2 a bottle; they just put it back in the row. When I used a glass for water, they didn't wash it, they just put it back in place. They didn't replace the sheets. They didn't always take out the trash. What did they do when they cleaned?
My feeling is: this place is losing money and trying to pinch pennies everywhere it can (except Wifi; Wifi is free here and everywhere in Utrecht). My favorite was the empty minibar in the room. You have to ask for the items you want in advance. In the meantime, you get a mini-fridge that isn't quite cold enough to store food safely. Their "business center" is a computer and printer in the corner, but you need to place an order to print more than 1 page, and there's a charge per page.
Breakfast is €20. Delicious breads and spreads, yogurt and granola, sausages, bacon, cheese, and mini muffins. They have a machine that makes nice espresso drinks. That was good. And the lobby was pleasant.
By the way, for those booking in 2017: there is major construction taking place on 2 sides of the building and a highway on the 3rd. You're surrounded by piles of sand, concrete, more dust, and speeding cars and bikes. Creepy underpass to get to the hotel itself: not single gal-friendly. Do yourself a favor and pay that same price for a room east of the station, in the center proper.