I regret ever stepping foot into Dr. Outz's office. I initially chose this practice due to its proximity to my home, but convenience quickly turned into a nightmare. During my first visit, I was seen by Madeline Outz (the office manager, not a licensed physician but described misleadingly on their website as having "nursing and business experience"). She suggested I needed testosterone supplements without running any labs. When I questioned how this conclusion was reached without proper testing, she disappeared for a moment, returned with paperwork, and sent me to Easley Bariatrics for labs, their lab of choice. This was a red flag I regret ignoring.
After my labs were done, I received a call from Madeline, who informed me my sodium was low. Her "professional" advice? To eat McDonald's fries. Yes, that was her medical solution. She also told me I qualified for testosterone therapy and even claimed to call in a prescription, though I never picked it up.
Over the course of eight follow-up appointments regarding my sodium, I never had a single consultation with Dr. Outz. I only saw a triage person to take my vitals, followed by Madeline, who repeatedly brushed off my low sodium levels as "not serious enough to worry about." However, she continued to advise me to eat fast food fries as her medical solution.
After deciding my health deserved better care than someone with "business and nursing experience" acting as a doctor, I switched to a real healthcare provider. Labs with my new doctor revealed dangerously low sodium levels--a critical issue ignored by Madeline at Outz Medical despite it being documented in my chart. I was immediately hospitalized for four days due to the risk of heart attack or stroke from this negligence.
To add insult to injury, billing at Outz Medical has been a disaster. Despite repeatedly being overcharged beyond my insurance coverage, the office explained that since Dr. Outz is an emergency medicine doctor, they "coded him differently" but promised to fix the issue. Now I've received a bill from Aetna Health for his services in the tune $186, a company I have never been insured with in my life. It appears they have been billing multiple insurance companies for the same services.
For months, I've tried to contact their office to resolve these issues. Their voicemail boxes are full, their phones have been disconnected, and their office is deserted. Staff from the other medical facilities in their shared building mentioned they receive inquiries daily from patients trying to locate Dr. Outz.
This "doctor" is nothing short of fraudulent and negligent, jeopardizing patient health and tarnishing the reputation of legitimate medical professionals. Avoid this practice at all costs.
*This review is based on my experience and my opinion has been expressed in it as oppose to accusations. * read more
