If I could give this business less than 1 star, I would. I hired Kristi for officiant and…read morecoordinating services for our May 2026 wedding. We had a VERY small wedding of 23 people but I thought it would be helpful to have an extra hand to keep track of time and set up my decor so my family and I could be in the moment and enjoy the day. In the months prior, I corresponded with one of Kristi's employees, Katherine. I thought we had a good working relationship and we were all set for the big day. The day of, Katherine surprised me with the new responsibility of finding someone to transport my ONE medium sized box and wedding sign to the ceremony and reception site that were five minutes from my hotel. They had a car but refused to take my things even though the scope of practice document outlined that they were responsible for transporting decor to the site. The ceremony setup was a nightmare. Katherine kept the rain plan tents even though it was sunny and beautiful out. The chairs were set up flat and 2 in a row, even though my seating chart had them angled and four in a row. Katherine never sent me a picture of the site for accuracy so the first time I saw it I was walking down the aisle. They also forgot items and only halfway set up our easel for our sign. For the ceremony, we had agreed the officiant would walk out with my husband. We were confused to see her standing at the altar before the ceremony started so we asked Katherine if we were ready to begin. She replied with "It's kind of just whenever" and proceeded to not cue when to walk down the aisle. She refused to help fluff out my dress and fix my veil (MOH had to jump out of lineup). These responsibilites were all in the scope of practice document. At the reception, she was mostly absent. My husband and I asked for chairs at the cocktail hour as everyone else had chairs at low tables except us. She said that the venue couldn't bring us any (we found out later from the venue that she never asked). That was the last time I really saw her at the reception. She sat in the back room for almost an hour and a half and did not cue speeches, cake cutting, or even check in with us. There are multiple other ways she did not fulfill her contract that wont fit in the review. My MOH reached out the day after while I was on my honeymoon with all of these concerns. It took THREE WEEKS to even get a response. Their response was filled with falsities and accusations. Kristi claimed we had "surprise locations and responsibilities," and I was accused of not being communicative, even though I pointed out multiple times where this was all false. I combed through all my documents and emails where Katherine acted differently than the agreed upon timeline and responsibilities. I even contacted other vendors to get a full picture of the story. Kristi falsely accused my MOH of being the planner and tried to pin responsibility on her. She blamed the "tight timeline" for things that were just flat out not done. If it was so tight, why did the coordinator disappear for 90 minutes? They stated that they needed more money and extra people to complete my 23 person wedding with one box of decor. Luckily my other vendors stepped in where they failed so the day wasn't a disaster. I am sure they will respond to this review with more nonsensical excuses. Please, save your money or take your business elsewhere. I have worked in the wedding industry before and never witnessed this level of embarrassing incompetence.

It is clear that Kristi runs this business with her heart! She has a great sense of humor and is…read morevery personable. She was very flexible and generous when it came to helping us with our elopement. She even asked if she could arrive in costume since our wedding was on Halloween, which of course we said yes! It was a beautiful ceremony and we are grateful that we found her affordable and outstanding service